Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product is amazing and has great features
on November 10, 2025
Posted by: Claydawg
[This review was collected as part of a promotion.] The galaxy ai is incredibly resourceful and makes life so much easier when not knowing something or needing some quick information!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the A16 . Its fast and smooth
on November 10, 2025
Posted by: Dreamz9219
[This review was collected as part of a promotion.] The Samsung A16 is a good phone. I love the features Samsung have . I use my phone for work and school and keeping up with the kids school related things. The A16 keeps me sain and happy because it keeps things I want separated
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
One of the worst phones ever!
on November 10, 2025
Posted by: Baysfinest
[This review was collected as part of a promotion.] This is one of the worst phones i have ever owned. Definitely top worst samsung phones. It is slow. It freezes. Overheats. It shuts down all the time. I can barely answer a phone call or even make one. I absolutely hate this phone and cant wait to get a better one. The only thing that seems to work almost always on command is the galaxy ai.
Value
1
Response from Samsung USBy R&R, November 11, 2025
Hello Baysfinest,
Thank you for participating in the Galaxy review program and providing valuable feedback on your Galaxy A16 5G. We’re pleased to hear that the smart features are working consistently and responding well to commands — it's great to use smart tools for messaging, planning, and everyday tasks. When a device manages multiple apps, storage load, or heavy background activity, performance can fluctuate. Software updates and device care settings often improve speed, cooling, and efficiency over time. The A16 5G is designed for reliable daily use, and most users find that it supports calls, browsing, and social apps effectively. We appreciate your input and thank you for helping us enhance the Samsung experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/search/?query=galaxy+phone+overheating&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
-Ty
Samsung Support
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Thank you for participating in the Galaxy review program and providing valuable feedback on your Galaxy A16 5G. We’re pleased to hear that the smart features are working consistently and responding well to commands — it's great to use smart tools for messaging, planning, and everyday tasks. When a device manages multiple apps, storage load, or heavy background activity, performance can fluctuate. Software updates and device care settings often improve speed, cooling, and efficiency over time. The A16 5G is designed for reliable daily use, and most users find that it supports calls, browsing, and social apps effectively. We appreciate your input and thank you for helping us enhance the Samsung experience.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/search/?query=galaxy+phone+overheating&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG galaxy A16 5g
on November 10, 2025
Posted by: Geerks
[This review was collected as part of a promotion.] My samsung A16 had best samsung Galaxy AI features than any I have uses so far. Its like communicating with a real human. This phone leaves me feeling like it isnt going to get any better than this its so perfect. Thank u samsung for making this phone im totally happy I chose this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good little starter phone or cheap phone
on November 10, 2025
Posted by: Lovemysamsung
[This review was collected as part of a promotion.] This is a good little starter phone for preteens has some good features however there's issues with charging you must make sure that you actually have a best charger along with a fast charging block or fast charging car charger photo quality is pretty good quality is pretty good no issues with social media apps however it will lag every now and then
Value
3
Response from Samsung USBy R&R, November 11, 2025
Hey there Lovemysamsung,
Thank you for sharing your thoughts about the Galaxy A16 5G. It’s great to hear that the device works well for photos, social media, and everyday tasks. It offers clear camera quality and handles streaming, browsing, and messaging smoothly. Charging speed and performance depend on the type of charger used, especially when switching between standard and fast-charging accessories. When paired with an authentic Samsung charging cable and adapter, the A16 5G is designed to deliver consistent power for daily use. Occasional lag can be reduced through optimization settings and routine Device care. We’re glad to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts about the Galaxy A16 5G. It’s great to hear that the device works well for photos, social media, and everyday tasks. It offers clear camera quality and handles streaming, browsing, and messaging smoothly. Charging speed and performance depend on the type of charger used, especially when switching between standard and fast-charging accessories. When paired with an authentic Samsung charging cable and adapter, the A16 5G is designed to deliver consistent power for daily use. Occasional lag can be reduced through optimization settings and routine Device care. We’re glad to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Nemodos 13 galaxy
on November 10, 2025
Posted by: Nemodo13
[This review was collected as part of a promotion.] I like this device because it is reliable and has a lot of memory also the features aren't it are amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and Easy to Use
on November 10, 2025
Posted by: SlBD67
[This review was collected as part of a promotion.] Made a big jump from a non-Samsung to this one. Very impressed with the various features on this phone, and while I am still learning all of them, Galaxy AI included, it's not too complicated even for an older gal like me. It's worth the time to explore all avenues and I am enjoying learning all its capable of.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has great features
on November 10, 2025
Posted by: alangaiak
[This review was collected as part of a promotion.] Galaxy AI offers useful features, but its overall effectiveness depends on individual needs and usage habits. Some features, like the photo editor's generative edit and the Samsung Internet's summarize function, are highly useful. Others, like the keyboard's writing style suggestions and the Samsung Notes' auto format, are less impactful for some users.
Galaxy AI's usefulness varies across its different features. The photo editor's generative edit is praised for its power and flexibility in removing and generating content, making photos look more natural. The object eraser, shadow eraser, and reflection eraser are also considered good. The generative wallpaper feature, however, is less useful for those who prefer personal photos as wallpapers.
The keyboard's translate function is highly regarded, especially for travelers. However, the spelling and grammar correction and writing style suggestions are less frequently used, as users often find it quicker to correct mistakes manually. Samsung Notes' summarize function is useful for condensing long documents, while the auto format feature is limited by its inability to handle entire documents.
Value
3
Response from Samsung USBy R&R, November 11, 2025
Thank you for exploring the Galaxy A16 5G and its smart features. The generative photo editor, object removal, and content tools are popular among users who value creative flexibility, and we're pleased they caught your attention. Since each user utilizes AI differently, some features stand out more depending on your daily habits whether you focus on photo editing, writing, or organization. Although this device doesn’t yet feature the full Galaxy AI rollout, it still offers many smart tools to improve your experience. The A16 5G continues to evolve with updates that enhance accuracy, creativity, and daily workflows. We appreciate your feedback and thank you for being part of the Samsung community.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
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Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US