Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Maybe it needs an update?
on November 7, 2025
Posted by: Doliyoung
[This review was collected as part of a promotion.] I just got the new phone.
The size is great. Big enough screen, great colors, light weight.
I am still searching around to find things and seeing how the phone works differently then my last (buttons in different places, mechanics of apps are different) which is fine. I just have to get used to the new system... but first day, the phone is lagging a little. I am wondering if it's because of the new apps and sign in info and having to approve and accept permissions. I also.havent had time to make sure the OS was updated..I was just so excited, I turned it on and started downloading!
The size is great. Big enough screen, great colors, light weight.
I am still searching around to find things and seeing how the phone works differently then my last (buttons in different places, mechanics of apps are different) which is fine. I just have to get used to the new system... but first day, the phone is lagging a little. I am wondering if it's because of the new apps and sign in info and having to approve and accept permissions. I also.havent had time to make sure the OS was updated..I was just so excited, I turned it on and started downloading!
Setting up isn't difficult, but there is still a lot to do. I am very excited about the phone...
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hey there Doliyoung,
We’re excited about your new Galaxy A16 5G! In the first few days, you'll explore features, sync data, tweak layouts, and let the system adapt to your habits. Once fully optimized, the device's smooth performance really becomes evident. As it learns your routines, you might see some changes in how it performs. Remember, regular optimization can help maintain its performance. For tips on keeping your device running smoothly, see the link below. Thank you for your feedback and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
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We’re excited about your new Galaxy A16 5G! In the first few days, you'll explore features, sync data, tweak layouts, and let the system adapt to your habits. Once fully optimized, the device's smooth performance really becomes evident. As it learns your routines, you might see some changes in how it performs. Remember, regular optimization can help maintain its performance. For tips on keeping your device running smoothly, see the link below. Thank you for your feedback and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product with even greater features
on November 7, 2025
Posted by: MsKeya2u
[This review was collected as part of a promotion.] Out of all phones/devices i done ran through this A16 is by far my favorite! Im able to stream my shows with a clear view, my photos are clear & vibrant, my calls never drop & i can hear everything clearly, & all the features makes it easier to navigate through, especially when I'm not the best when it comes to technology. I absolutely love this phone! If I could keep this phone forever without all the updates & having to upgrade then best believe me when I say I will
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great performance.
on November 7, 2025
Posted by: kintaw
[This review was collected as part of a promotion.] Samsung A16 5G literally fits gaming. No hangs, lags, just smooth gameplay. Also, Samsung AI is easy to use. Very useful and accurate to answer questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on November 8, 2025
Posted by: Furher83
[This review was collected as part of a promotion.] This product has great features. It will help you achieve new things. Its state of the art in technology. It will advance your work career if your using it for work.
Value
5
Response from Samsung USBy R&R, November 10, 2025
Hello Furher83,
We’re thrilled to see the Galaxy A16 5G is meeting your expectations. Whether it’s productivity or entertainment, it’s made to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
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We’re thrilled to see the Galaxy A16 5G is meeting your expectations. Whether it’s productivity or entertainment, it’s made to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy A165G
on November 8, 2025
Posted by: Shopper1
[This review was collected as part of a promotion.] This draft review covers the A16's core strengths (display, battery) and weaknesses (performance, low-light camera), and specifically highlights how the integration of Galaxy AI, which is backed by Gemini AI, enhances the phone's functionality and longevity.
Let me know if you'd like me to focus on a specific feature, like the camera or the AI tools, in more detail!Mobile streaming is highly optimized for the latest phone displays (large, high-resolution, 120Hz adaptive refresh rates). Competition among services revolves around content quality, offline access, and unique viewing featuresKey Mobile Trend: The rise of Live TV services (like YouTube TV and Hulu + Live TV) has led to new features like Multi-View on mobile devices, allowing users to watch multiple live sports games or news feeds simultaneously.
3. Storage Capacity and Technology
The demand for massive local storage is driven directly by the advancement of AI camera features (which generate larger file sizes like 200MP photos and 8K video) and the popularity of high-definition streaming downloads.
Let me know if you'd like me to focus on a specific feature, like the camera or the AI tools, in more detail!Mobile streaming is highly optimized for the latest phone displays (large, high-resolution, 120Hz adaptive refresh rates). Competition among services revolves around content quality, offline access, and unique viewing featuresKey Mobile Trend: The rise of Live TV services (like YouTube TV and Hulu + Live TV) has led to new features like Multi-View on mobile devices, allowing users to watch multiple live sports games or news feeds simultaneously.
3. Storage Capacity and Technology
The demand for massive local storage is driven directly by the advancement of AI camera features (which generate larger file sizes like 200MP photos and 8K video) and the popularity of high-definition streaming downloads.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
the A16 5g is god for a second phone
on November 8, 2025
Posted by: Alf101198
[This review was collected as part of a promotion.] The A16 5g is a little slow to me but is perfect for a work phone or second phone great ford my parents its not hard to use y to easy
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hello Alf101198,
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to know you find it perfect as a work or secondary device, especially for family members who want something simple and easy to navigate. Your description highlights exactly the kind of everyday usability the A-series is designed for. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to know you find it perfect as a work or secondary device, especially for family members who want something simple and easy to navigate. Your description highlights exactly the kind of everyday usability the A-series is designed for. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Honestly all around decent phone for the most part
on November 8, 2025
Posted by: KK1187
[This review was collected as part of a promotion.] All in all?
Decently well psometimes sometimes your freezes up , has an exceedingly well battery life and plenty of memory
Decently well psometimes sometimes your freezes up , has an exceedingly well battery life and plenty of memory
Value
3
Response from Samsung USBy R&R, November 10, 2025
Ahoy KK1187,
Thanks for your positive review of the Galaxy A16 5G. We're happy to hear you’re pleased with its long-lasting battery and ample storage, key features of the A-Series. Performance may vary depending on app use or background activity, but the A16 5G includes Device Manager tools to keep everything running smoothly. You can boost speed even more by closing background apps or using Device Care for optimization. For additional tips on maintaining your device's performance, visit the link below. We’re glad the Galaxy A16 5G is part of your daily life. Thanks for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thanks for your positive review of the Galaxy A16 5G. We're happy to hear you’re pleased with its long-lasting battery and ample storage, key features of the A-Series. Performance may vary depending on app use or background activity, but the A16 5G includes Device Manager tools to keep everything running smoothly. You can boost speed even more by closing background apps or using Device Care for optimization. For additional tips on maintaining your device's performance, visit the link below. We’re glad the Galaxy A16 5G is part of your daily life. Thanks for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is well worth the price..
on November 8, 2025
Posted by: Tsmaker
[This review was collected as part of a promotion.] I absolutely love my A16. Cheap and durable. Fast speeds and great camera. The Galexy AI is new and innovative and im trying to get use to it.
Value
5
Written by a customer while visiting Samsung US