Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
My Samsung
on November 7, 2025
Posted by: Mickey
[This review was collected as part of a promotion.] I've always loved Samsung devices any other device brand. I still love Samsung because they are a reliable brand. My phone has taken a few hard falls and it still works like I just got it. Galaxy AI is ok I guess. I don't really like AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has a good battery life. Great gaming features
on November 7, 2025
Posted by: Geneva
[This review was collected as part of a promotion.] Galaxy ai is the best . It tells me anything and does basically anything I ask. This phone also has great battery life. The gaming features are really good. It streams movies really well as well. The camera on this phone is surprisingly good too. It takes clear pics. I also love the way you can customize basically any feature of the phone. And the Galaxy store beats iPhones store
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great and easy to use
on November 7, 2025
Posted by: Alisha
[This review was collected as part of a promotion.] Galaxy a16 is very accessible and easy to navigate
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slow processing.
on November 7, 2025
Posted by: Dwight
[This review was collected as part of a promotion.] Slow processing. Requires restarts when it stops. Sometimes Requires a hard restart. Fragile screen. I expected more from a phone this new. Galaxy AI is somewhat limited in its abilities.
Value
2
Response from Samsung USBy R&R, November 10, 2025
Hi Dwight,
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on the Galaxy A. If your phone occasionally feels slow, activating Quick Optimization in Device Care can help ensure smooth performance throughout the day. Use the Device Care feature to monitor your battery, storage, and RAM, and automatically optimize your device for better performance. To do this, go to Settings, find and tap Device Care, then select 'Optimize now' and tap 'Done.' For more tips on maintaining your device’s performance, see the linked article below. We’re glad to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on the Galaxy A. If your phone occasionally feels slow, activating Quick Optimization in Device Care can help ensure smooth performance throughout the day. Use the Device Care feature to monitor your battery, storage, and RAM, and automatically optimize your device for better performance. To do this, go to Settings, find and tap Device Care, then select 'Optimize now' and tap 'Done.' For more tips on maintaining your device’s performance, see the linked article below. We’re glad to have you as part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Maybe it needs an update?
on November 7, 2025
Posted by: Doliyoung
[This review was collected as part of a promotion.] I just got the new phone.
The size is great. Big enough screen, great colors, light weight.
I am still searching around to find things and seeing how the phone works differently then my last (buttons in different places, mechanics of apps are different) which is fine. I just have to get used to the new system... but first day, the phone is lagging a little. I am wondering if it's because of the new apps and sign in info and having to approve and accept permissions. I also.havent had time to make sure the OS was updated..I was just so excited, I turned it on and started downloading!
The size is great. Big enough screen, great colors, light weight.
I am still searching around to find things and seeing how the phone works differently then my last (buttons in different places, mechanics of apps are different) which is fine. I just have to get used to the new system... but first day, the phone is lagging a little. I am wondering if it's because of the new apps and sign in info and having to approve and accept permissions. I also.havent had time to make sure the OS was updated..I was just so excited, I turned it on and started downloading!
Setting up isn't difficult, but there is still a lot to do. I am very excited about the phone...
Value
4
Response from Samsung USBy R&R, November 25, 2025
Hey there Doliyoung,
We’re excited about your new Galaxy A16 5G! In the first few days, you'll explore features, sync data, tweak layouts, and let the system adapt to your habits. Once fully optimized, the device's smooth performance really becomes evident. As it learns your routines, you might see some changes in how it performs. Remember, regular optimization can help maintain its performance. For tips on keeping your device running smoothly, see the link below. Thank you for your feedback and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re excited about your new Galaxy A16 5G! In the first few days, you'll explore features, sync data, tweak layouts, and let the system adapt to your habits. Once fully optimized, the device's smooth performance really becomes evident. As it learns your routines, you might see some changes in how it performs. Remember, regular optimization can help maintain its performance. For tips on keeping your device running smoothly, see the link below. Thank you for your feedback and for choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product with even greater features
on November 7, 2025
Posted by: MsKeya2u
[This review was collected as part of a promotion.] Out of all phones/devices i done ran through this A16 is by far my favorite! Im able to stream my shows with a clear view, my photos are clear & vibrant, my calls never drop & i can hear everything clearly, & all the features makes it easier to navigate through, especially when I'm not the best when it comes to technology. I absolutely love this phone! If I could keep this phone forever without all the updates & having to upgrade then best believe me when I say I will
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great performance.
on November 7, 2025
Posted by: kintaw
[This review was collected as part of a promotion.] Samsung A16 5G literally fits gaming. No hangs, lags, just smooth gameplay. Also, Samsung AI is easy to use. Very useful and accurate to answer questions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on November 8, 2025
Posted by: Furher83
[This review was collected as part of a promotion.] This product has great features. It will help you achieve new things. Its state of the art in technology. It will advance your work career if your using it for work.
Value
5
Response from Samsung USBy R&R, November 10, 2025
Hello Furher83,
We’re thrilled to see the Galaxy A16 5G is meeting your expectations. Whether it’s productivity or entertainment, it’s made to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We’re thrilled to see the Galaxy A16 5G is meeting your expectations. Whether it’s productivity or entertainment, it’s made to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US