Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Phone has a lot of great features
on November 2, 2025
Posted by: MzNeenee2u
[This review was collected as part of a promotion.] I needed a new phone the upgrade was nice holds a lot of memory and was easy to setup not big on phones but this was a nice device
Value
5
Response from Samsung USBy R&R, November 3, 2025
Hey there,
Hi there, thank you for reviewing the Galaxy A16 5G. Whether it’s the speed, camera, or sleek design, you deserve technology that keeps pace. Storage has been improved, allowing you to transfer photos and videos to Samsung Cloud or an SD card to free up space and enhance performance. We appreciate your feedback and are happy to have you as part of the Samsung family.
-Ty
Samsung Support
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Hi there, thank you for reviewing the Galaxy A16 5G. Whether it’s the speed, camera, or sleek design, you deserve technology that keeps pace. Storage has been improved, allowing you to transfer photos and videos to Samsung Cloud or an SD card to free up space and enhance performance. We appreciate your feedback and are happy to have you as part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast with lots of storage
on November 2, 2025
Posted by: LovedaOcean
[This review was collected as part of a promotion.] I use for everything Including Galaxy AI. I absolutely love the corky responses
Value
5
Response from Samsung USBy R&R, November 3, 2025
Hello LovedaOcean,
We love hearing this! The Galaxy A16 5G is built with your lifestyle in mind, and knowing it's working well for you makes us feel proud. Although this device doesn’t have the complete Galaxy AI rollout, it still includes many intelligent features to improve your experience. Features like Gemini and Google Assistant information are easily accessible whenever you need them. We appreciate your feedback and thank you for choosing Samsung. Together, we make it epic!
-Ty
Samsung Support
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Samsung Community
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Facebook
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We love hearing this! The Galaxy A16 5G is built with your lifestyle in mind, and knowing it's working well for you makes us feel proud. Although this device doesn’t have the complete Galaxy AI rollout, it still includes many intelligent features to improve your experience. Features like Gemini and Google Assistant information are easily accessible whenever you need them. We appreciate your feedback and thank you for choosing Samsung. Together, we make it epic!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Direct easy simple navigation for efficiency
on November 3, 2025
Posted by: Kelbelair
[This review was collected as part of a promotion.] I use my device for everything from messages phone calls social media emails filing court documents and for my driving 🚗 gig.
Value
5
Response from Samsung USBy R&R, November 3, 2025
Hey there Kelbelair,
We’re excited to see the Galaxy A16 5G meeting your expectations. Whether it’s for productivity or entertainment, it’s designed to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
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We’re excited to see the Galaxy A16 5G meeting your expectations. Whether it’s for productivity or entertainment, it’s designed to do it all—beautifully. Thanks for your review. Seamless. Smart. Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best phone I have used thus far.
on November 3, 2025
Posted by: Mon3ymak3r420
[This review was collected as part of a promotion.] Galaxy AI keeps popping up wanting me to try it out. I will be honest I haven't been able to put it to the test due to the fact that I dont know how to go about using it nor what I would ask it for help with. Nevertheless here soon I will be using Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's better Than ... not(?!)...having a phone.
on November 3, 2025
Posted by: FlaglessFlagShip
[This review was collected as part of a promotion.] So I use this phone because I no longer have my S24 or 25 ultras period that said it's a phone period and in all honesty, it's just a phone period it struggles to multi-task. Now I'm aware of what a gigantic move in the lesser direction.This devices from my previous there seems to be an issue with the base software period I often get system UI non-responsive or system processor non-responsive, or it'll just freeze and I have to do a soft reboot altogether. And this is the second one of these devices I've had period otherwise, again, it's a phone, it is a smartphone, and you can browse. And you can use your apps, but you can really only use one at a time. Period so as powerful as the Samsung AI can be. Unfortunately, this is not the device to exercise it with. It's simply struggles to run that alone. It's like it bogs down every time you try to give a command or run a program over the top and God forbid you have any any kind of messages or notifications, pop-up and bubbles. It just kills the entire Ram of which it's supposed to have 4 MB. And I\nDon't even barely have a 1/2 of megabytes ever available.So while I was very happy with the galaxy a I , prior usage on the newer generations and newer models , this device should just be replaced with a I altogether
Value
2
Response from Samsung USBy R&R, November 4, 2025
Hi there,
Thank you for your feedback regarding the Galaxy A16 5G. We value your input and insights. If the A Series isn’t quite right for you, consider exploring its main features like multi-lens photography, extended battery life, and Smart features powered by Gemini and Google Assistant. For a detailed overview of all the useful features on your Galaxy A16 5G, please refer to the linked article below. We appreciate your loyalty as a Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your feedback regarding the Galaxy A16 5G. We value your input and insights. If the A Series isn’t quite right for you, consider exploring its main features like multi-lens photography, extended battery life, and Smart features powered by Gemini and Google Assistant. For a detailed overview of all the useful features on your Galaxy A16 5G, please refer to the linked article below. We appreciate your loyalty as a Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
My Journey With The Samsung Galaxy Experience
on November 3, 2025
Posted by: DannyD183
[This review was collected as part of a promotion.] Galaxy AIFINALLY I FOUND A DEVICE THAT HANDLES APPS THAT DEMAND MORE STORAGE, RAM/ROM,etc. I Can Finally Use My Samsung Galaxy A16 TO Play Grand Theft Auto, Gangstar Vegas, And Call of Duty Like A Champ As Long As You Adjust The Game Settings And Don't Play All Day. The A16 Has Enough Storage To Download Extra Apps YOU Need From Social Media To Business Apps And Videos. The Camera Comes With 3 Cams To Capture Special Moments That I've Been Able To Share With My Friends And Family. And The Picture Quality Is Loaded Extra Features With Clear Images. It's The Best Photos I've Had In Years. And I'm Able To Add On Extra Photo Features Like Emojis, Fancy Letters And Manipulate My Words Into Signs,Add Songs, Sounds. It's Been Amazing. And Thanks To The Extra Long Battery Power I Don't Have To Keep Checking Every Half Hour. I've Been Able To Binge Watch My Favorite TV Series And Movies And I'd Say It's The Best Phone I've Had Because I've Searched For ALOT Of Phones Over The Years. Thanks Samsung. OH! And Thank You So Much For All Of The Extra Samsung Series Of Phones To Choose From. I'm A Die Hard Samsung Galaxy User For About 6 Years Now. And I Don't Plan On Switching. Galaxy AI
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Overall good phone
on November 3, 2025
Posted by: SayNoToApple
[This review was collected as part of a promotion.] Face ID is nice to have. The camera quality is still disappointing. The galaxy AI is quite useful. I like the AI summary for quick answer
Value
3
Response from Samsung USBy R&R, November 4, 2025
Hi there,
Thank you for reaching out and sharing your thoughts on your Galaxy A16 5G. We appreciate hearing from our users and learning how they use their devices. Biometrics, particularly Face ID, are valuable features on your phone. Our aim has always been to provide seamless security features that are simple to use, offering you peace of mind. We hope to change your view of the triple 50MP camera setup. With the right tips, it could become your preferred camera for capturing your most memorable moments. You can find guidance on optimizing your device for the best camera quality via the link below. Although this device hasn't fully rolled out Galaxy AI, it still offers many smart features to improve your experience. Features like Gemini and Google Assistant enhance functionality. More details about Google Assistant and Gemini are also linked below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your thoughts on your Galaxy A16 5G. We appreciate hearing from our users and learning how they use their devices. Biometrics, particularly Face ID, are valuable features on your phone. Our aim has always been to provide seamless security features that are simple to use, offering you peace of mind. We hope to change your view of the triple 50MP camera setup. With the right tips, it could become your preferred camera for capturing your most memorable moments. You can find guidance on optimizing your device for the best camera quality via the link below. Although this device hasn't fully rolled out Galaxy AI, it still offers many smart features to improve your experience. Features like Gemini and Google Assistant enhance functionality. More details about Google Assistant and Gemini are also linked below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing all around compared to what I've had (:
on November 3, 2025
Posted by: Samsunglvr94
[This review was collected as part of a promotion.] I love using galaxy AI for generating images or helping me solve problems quickly. Also love using this phone for gaming is great for obviously keeping in contact with family and I watch A lot of movies and YouTube videos and music. Hasn't let me down yet and I don't think it will.
Value
5
Written by a customer while visiting Samsung US