Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great service wonderful features
on October 31, 2025
Posted by: Lvemya16
[This review was collected as part of a promotion.] I. Would recommend this phone for all its great fkr all ages easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone . U can do so much with it .
on October 31, 2025
Posted by: KASHMORE86
[This review was collected as part of a promotion.] I love the way u can personalize it and make it your own . The way u can change the color of the screen when your getting a notification is great . I love how you can make the camera flash when your getting a phone call . I wear bug purses and sometimes it's hard to find my phone but Samsung made it a lot easier to find my phone when it's ringing .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not soothe.
on October 31, 2025
Posted by: Wiiliam
[This review was collected as part of a promotion.] Galaxy AI is good, however, phone operated so slow.
Value
3
Response from Samsung USBy R&R, November 3, 2025
Good day William,
Thank you for sharing your feedback on the Galaxy A16 5G. Your device features helpful tools like Device Care to keep it running smoothly. You can quickly optimize your device in Settings to free memory and improve speed. The Quick Optimization feature helps by identifying apps that use too much battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and shutting down background apps. Optimizing your phone is simple and fast: go to Settings, select Device Care, tap 'Optimize now,' and then tap 'Done.' For more tips on maintaining your device, please check the link below. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy A16 5G. Your device features helpful tools like Device Care to keep it running smoothly. You can quickly optimize your device in Settings to free memory and improve speed. The Quick Optimization feature helps by identifying apps that use too much battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and shutting down background apps. Optimizing your phone is simple and fast: go to Settings, select Device Care, tap 'Optimize now,' and then tap 'Done.' For more tips on maintaining your device, please check the link below. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
It's durable and fast
on November 1, 2025
Posted by: Ochie1
[This review was collected as part of a promotion.] Samsung Galaxy phones are strong and durable. It has a good battery life, that can last a full day when fully charged. Easy to operate,fast connections. Large internal storage and option for additional storage (SD card) slot.The RAM is big enough for fast and smooth running system. Light and handy,doesn't require additional container.
Value
4
Response from Samsung USBy R&R, November 7, 2025
Hey Ochie1,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the fast performance, long-lasting battery, and storage flexibility are making a difference in your daily use. Many users appreciate how smoothly the RAM keeps everything running, especially when multitasking. We appreciate you taking the time to share your thoughts. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the fast performance, long-lasting battery, and storage flexibility are making a difference in your daily use. Many users appreciate how smoothly the RAM keeps everything running, especially when multitasking. We appreciate you taking the time to share your thoughts. Thank you for choosing Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Affordable with all features I need
on November 1, 2025
Posted by: TerritheB
[This review was collected as part of a promotion.] I use my phone for a calendar, phone calls, internet browsing, social media, playing music, texting and streaming services.
I do not know what Galaxy AI does or if I even use it.
It does everything I need it to do at an affordable price.
Value
4
Response from Samsung USBy R&R, November 3, 2025
Hey there TerritheB
We're excited that your Galaxy A16 5G is functioning well in essential areas! Whether for work or leisure, it’s built to keep pace. Even though this device hasn't yet received the complete Galaxy AI rollout, it still offers numerous smart features to improve your experience. Thank you for being part of the Galaxy community. Driven by innovation, we appreciate your choice of Samsung.
-Ty
Samsung Support
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We're excited that your Galaxy A16 5G is functioning well in essential areas! Whether for work or leisure, it’s built to keep pace. Even though this device hasn't yet received the complete Galaxy AI rollout, it still offers numerous smart features to improve your experience. Thank you for being part of the Galaxy community. Driven by innovation, we appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
The product has a battery that is weak.
on November 1, 2025
Posted by: Dmc8813
[This review was collected as part of a promotion.] The batteries on the Samsung devices are absolute garbage can. One of the worst phone batteries I've ever seen in my entire life hope you don't need to do anything at all. When your phone because it will be dead.
Value
3
Response from Samsung USBy R&R, November 3, 2025
Hi there Dmc8813,
Thank you for your feedback on the Galaxy A16 5G. We understand that battery life is essential for your daily routines, and a reliable battery can greatly impact your day. To improve your battery life, navigate to Settings > Battery & Device Care > Battery and turn on Power Saving mode, which helps your device last longer on a single charge. You can also keep track of battery usage in the Device Care menu to see the estimated remaining battery based on recent activity. Additionally, to see how much battery different apps use, open Settings, go to Battery, and tap it; your battery usage will be displayed in the center. Tap View details to see information on app usage, Screen on time, and Screen off time, which can help identify apps that drain your battery. There are many other ways to extend your device’s battery life—please see the linked article for more tips. We appreciate your review and thank you for choosing Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A16 5G. We understand that battery life is essential for your daily routines, and a reliable battery can greatly impact your day. To improve your battery life, navigate to Settings > Battery & Device Care > Battery and turn on Power Saving mode, which helps your device last longer on a single charge. You can also keep track of battery usage in the Device Care menu to see the estimated remaining battery based on recent activity. Additionally, to see how much battery different apps use, open Settings, go to Battery, and tap it; your battery usage will be displayed in the center. Tap View details to see information on app usage, Screen on time, and Screen off time, which can help identify apps that drain your battery. There are many other ways to extend your device’s battery life—please see the linked article for more tips. We appreciate your review and thank you for choosing Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
I love my galaxy a16
on November 2, 2025
Posted by: Babesmokezalot94
[This review was collected as part of a promotion.] I am very impressed with the battery life on this device; it truly exceeds all my previous experiences. The camera captures images with remarkable clarity and vibrant colors. Photos taken are consistently crisp and bright, making every shot a delight. It's a pleasure to use a phone that performs so exceptionally well in these key areas. I am thoroughly satisfied with this mobile. And the galaxy AI is remarkably smart and
Value
4
Response from Samsung USBy R&R, November 3, 2025
Hi there,
You’ve made our day! The Galaxy A16 5G continues to bring innovation to your hand, and hearing how much you enjoy it means a lot. Thanks for being part of something great. Smarter living starts here—thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
You’ve made our day! The Galaxy A16 5G continues to bring innovation to your hand, and hearing how much you enjoy it means a lot. Thanks for being part of something great. Smarter living starts here—thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like how clean and clear my camera pictures are
on November 2, 2025
Posted by: Hossoneofakind
[This review was collected as part of a promotion.] Easy to navigate around the phone and watching TV is all some
Value
5
Written by a customer while visiting Samsung US