Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Best device
on October 26, 2025
Posted by: GalaxyA15
[This review was collected as part of a promotion.] Please do not copy my review. this is a official Samsung Galaxy I really like the software update for one UI 8.0. great Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phones speed is not adequate for use. I am so
on October 26, 2025
Posted by: Goldilocks67
[This review was collected as part of a promotion.] I have a Galaxy A16.i had one before this one. They're great...
Value
4
Response from Samsung USBy R&R, October 27, 2025
Ahoy Goldilocks67,
Thanks for taking a moment to highlight your experience with the Galaxy A16 5G. The blend of power and convenience really sets this device apart! So glad you’re enjoying it. Innovation for all. Thank you for choosing Samsung.
-Ty
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Thanks for taking a moment to highlight your experience with the Galaxy A16 5G. The blend of power and convenience really sets this device apart! So glad you’re enjoying it. Innovation for all. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great All around phone....
on October 26, 2025
Posted by: BIGVIRGIL
[This review was collected as part of a promotion.] In every aspect of mobile phones I highly recommend a Samsung Galaxy. I have had several over the years and they are awesome. With the added AI intelligence there is no topping the performance and ease of use. Well done Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Starts to get a little baggy but either than it's
on October 26, 2025
Posted by: Jojos2Shop
[This review was collected as part of a promotion.] Galaxy AI is my favorite. I use this phone for calls,games,social media,etc and it work perfectly fine on those apps other than a lag spike 👌
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hey there Jojos2Shop,
Thanks for reaching out and sharing your experience with your Galaxy A16 5G. This device is built to deliver dependable daily performance, and we’re happy it keeps you productive and entertained. If it starts to lag, you can quickly improve its speed with a Quick optimization. To sustain optimal performance, use the Device care feature that shows your battery, storage, and RAM status. You can also set your phone or tablet to automatically optimize for faster and smoother operation. To do so, go to Settings, select Device care, and tap Optimize now, then Done. It’s simple, fast, and can be done anytime. Please see the online article linked below for more details. We value your feedback and are glad to have you in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thanks for reaching out and sharing your experience with your Galaxy A16 5G. This device is built to deliver dependable daily performance, and we’re happy it keeps you productive and entertained. If it starts to lag, you can quickly improve its speed with a Quick optimization. To sustain optimal performance, use the Device care feature that shows your battery, storage, and RAM status. You can also set your phone or tablet to automatically optimize for faster and smoother operation. To do so, go to Settings, select Device care, and tap Optimize now, then Done. It’s simple, fast, and can be done anytime. Please see the online article linked below for more details. We value your feedback and are glad to have you in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Slow and doesn't work
on October 27, 2025
Posted by: Angrayne
[This review was collected as part of a promotion.] Galaxy AI doesn't work well on this phone, I have a hard time getting it to understand my voice. The touch screen started to not work properly and I have just had issues with it since I got it.
Value
3
Response from Samsung USBy R&R, October 27, 2025
Hi there Angrayne,
Thank you for your feedback on the Galaxy A16 5G! This device aims to deliver a seamless experience for daily use, supported by features like Device Care that help maintain smooth operation. If you encounter any lag, tweaking settings can often improve performance. For further details, please see the linked article below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for your feedback on the Galaxy A16 5G! This device aims to deliver a seamless experience for daily use, supported by features like Device Care that help maintain smooth operation. If you encounter any lag, tweaking settings can often improve performance. For further details, please see the linked article below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on October 27, 2025
Posted by: ETennDude
[This review was collected as part of a promotion.] Great Super fast device downside is the bloatware that is pre installed. If only you could delete, uninstall or disable the bloatware it would be worth 5 ⭐'s
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hi ETennDude,
Thank you for sharing your experience. Many users find that the Galaxy A16 5G manages daily apps with a good balance of performance and reliability. Concerning pre-installed apps, in many cases, Samsung apps can be deleted if they are not essential; however, this can depend on your carrier, so it's best to check with them if you want to remove any unwanted apps. We value your feedback and thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience. Many users find that the Galaxy A16 5G manages daily apps with a good balance of performance and reliability. Concerning pre-installed apps, in many cases, Samsung apps can be deleted if they are not essential; however, this can depend on your carrier, so it's best to check with them if you want to remove any unwanted apps. We value your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Good phone exactly what I need to get things done.
on October 27, 2025
Posted by: UndercoverAngel
[This review was collected as part of a promotion.] I use my phone daily for all things needed on a day to day basis from alarm clock to grandbabies I would be lost without my cell phone
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hi there UndercoverAngel,
The Galaxy A16 5G is well-liked, and we’re happy it’s part of your daily life. Your feedback is highly valued! We appreciate you being part of the Galaxy family. Bold technology, promising future. Thank you for selecting Samsung as your preferred brand.
-Ty
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The Galaxy A16 5G is well-liked, and we’re happy it’s part of your daily life. Your feedback is highly valued! We appreciate you being part of the Galaxy family. Bold technology, promising future. Thank you for selecting Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Great technology .
on October 27, 2025
Posted by: Edwards
[This review was collected as part of a promotion.] Galaxy al is top notch. One of the best upgraded phones that I work on.
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hello Edwards,
Thank you for sharing your experience with the Galaxy A16 5G. We love hearing how much you value the advanced technology, and we hope you're making the most of Gemini and Google Assistant. While Galaxy AI hasn't been fully rolled out to this device yet, it still provides many intelligent features to enhance your experience. Enjoy exploring all that your Galaxy A16 5G has to offer. Welcome to Team Samsung!
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. We love hearing how much you value the advanced technology, and we hope you're making the most of Gemini and Google Assistant. While Galaxy AI hasn't been fully rolled out to this device yet, it still provides many intelligent features to enhance your experience. Enjoy exploring all that your Galaxy A16 5G has to offer. Welcome to Team Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US