Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Hard to navigate
on October 25, 2025
Posted by: RealLovex1000
[This review was collected as part of a promotion.] Stream music nd videos for research in like to record and write music whether my inspiration by hearing other artists
Value
2
Response from Samsung USBy R&R, October 28, 2025
Hey there RealLovex1000,
Thank you for sharing your feedback. We appreciate hearing from our customers and learning about their experiences. If your A16 5G device is slow, managing background app settings can help improve its responsiveness. With a capable processor and Galaxy features aimed at efficiency, the A16 5G is designed to perform well. For tips on optimizing your device and enhancing navigation, refer to the article linked below. We appreciate your being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your feedback. We appreciate hearing from our customers and learning about their experiences. If your A16 5G device is slow, managing background app settings can help improve its responsiveness. With a capable processor and Galaxy features aimed at efficiency, the A16 5G is designed to perform well. For tips on optimizing your device and enhancing navigation, refer to the article linked below. We appreciate your being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the accessibility of this, it's a fun phone
on October 25, 2025
Posted by: Davethomas
[This review was collected as part of a promotion.] Galaxies ai is one of the best features of the phone. It really is amazing the work they have put into this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera
on October 26, 2025
Posted by: SPELLRUNLOL
[This review was collected as part of a promotion.] I like the camera it takes awesome pictures sm it's so clear and samsung you're has great selections on game apps great phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone works great for my business
on October 26, 2025
Posted by: FrankVersace5
[This review was collected as part of a promotion.] It been working great an im going to keep getting Samsung phones
Value
5
Response from Samsung USBy R&R, October 30, 2025
Hey FrankVersace5,
Thanks for your glowing feedback! Devices like the Galaxy A16 5G shine because of amazing users like you. We’re honored to have you on this journey. Experience more with Samsung.
-Ty
Samsung Support
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Samsung Community
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Thanks for your glowing feedback! Devices like the Galaxy A16 5G shine because of amazing users like you. We’re honored to have you on this journey. Experience more with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy A16 5g phone
on October 26, 2025
Posted by: 420hungry
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy A16 5g phone. Especially all it's new features and apps including Galaxy AI. Accessibility to all my favorite social media platforms is a breeze. Thank you Samsung
Value
5
Written by a customer while visiting Samsung US
Posted by: Rosh
Verified Purchase:Yes
Works really well in the city only....the phone in rural areas does not work quiet well ...
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hey there Rosh,
Thank you for sharing your experience with your Galaxy A16 5G. It's great to hear you've found a device suited for city use; let's see how we can help you stay connected outside the city. Depending on your location and environment, your device might temporarily lose signal or experience slow connectivity. This could be related to your plan, region, or network settings. Check your mobile network settings: go to Settings > Connections > Mobile networks. If the concern persists, contact your carrier for assistance with network access or account concerns. Also, review the linked online article for additional troubleshooting tips to improve your network connection. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. It's great to hear you've found a device suited for city use; let's see how we can help you stay connected outside the city. Depending on your location and environment, your device might temporarily lose signal or experience slow connectivity. This could be related to your plan, region, or network settings. Check your mobile network settings: go to Settings > Connections > Mobile networks. If the concern persists, contact your carrier for assistance with network access or account concerns. Also, review the linked online article for additional troubleshooting tips to improve your network connection. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great little machine
on October 26, 2025
Posted by: Moemoe
[This review was collected as part of a promotion.] Love my little pocket computer, it runs fast great storage and memory. I love to create and its great for that.
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hello Moemow,
We’re excited to hear that the Galaxy A16 5G is meeting your expectations. Whether for work or entertainment, it’s designed to handle everything gracefully. You're right—it’s like a compact, powerful computer you can carry in your pocket and use anytime. Its improved performance demonstrates how it keeps pace with your activities, from making calls and streaming to capturing special moments. Thank you for your review. Seamless. Smart. Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We’re excited to hear that the Galaxy A16 5G is meeting your expectations. Whether for work or entertainment, it’s designed to handle everything gracefully. You're right—it’s like a compact, powerful computer you can carry in your pocket and use anytime. Its improved performance demonstrates how it keeps pace with your activities, from making calls and streaming to capturing special moments. Thank you for your review. Seamless. Smart. Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great budget phone
on October 26, 2025
Posted by: MERLIN4Pres
[This review was collected as part of a promotion.] Just recently purchased a Galaxy A16 5G and I am genuinely pleased with what I paid for. All the features give me extra utility throughout the day, Galaxy AI is easy to use and useful. I like think of it as my personal assistant. This device gives me everything I want and need in a phone without the price of a flagship device.
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hello MERLIN4Pres,
We’re excited that the Galaxy A16 5G meets your expectations. Whether you're using it for productivity or entertainment, it’s built to handle all tasks stylishly. Although it doesn’t feature the complete Galaxy AI suite, it offers many smart capabilities to improve your experience. Popular features like Gemini and Google Assistant are still available, making it easy to access information quickly. For more details, check out the linked article below. Thank you for your review. Seamless. Smart. Samsung!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re excited that the Galaxy A16 5G meets your expectations. Whether you're using it for productivity or entertainment, it’s built to handle all tasks stylishly. Although it doesn’t feature the complete Galaxy AI suite, it offers many smart capabilities to improve your experience. Popular features like Gemini and Google Assistant are still available, making it easy to access information quickly. For more details, check out the linked article below. Thank you for your review. Seamless. Smart. Samsung!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US