Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Almost perfect
on October 27, 2025
Posted by: ETennDude
[This review was collected as part of a promotion.] Great Super fast device downside is the bloatware that is pre installed. If only you could delete, uninstall or disable the bloatware it would be worth 5 ⭐'s
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hi ETennDude,
Thank you for sharing your experience. Many users find that the Galaxy A16 5G manages daily apps with a good balance of performance and reliability. Concerning pre-installed apps, in many cases, Samsung apps can be deleted if they are not essential; however, this can depend on your carrier, so it's best to check with them if you want to remove any unwanted apps. We value your feedback and thank you for choosing Samsung.
-Ty
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Thank you for sharing your experience. Many users find that the Galaxy A16 5G manages daily apps with a good balance of performance and reliability. Concerning pre-installed apps, in many cases, Samsung apps can be deleted if they are not essential; however, this can depend on your carrier, so it's best to check with them if you want to remove any unwanted apps. We value your feedback and thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Good phone exactly what I need to get things done.
on October 27, 2025
Posted by: UndercoverAngel
[This review was collected as part of a promotion.] I use my phone daily for all things needed on a day to day basis from alarm clock to grandbabies I would be lost without my cell phone
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hi there UndercoverAngel,
The Galaxy A16 5G is well-liked, and we’re happy it’s part of your daily life. Your feedback is highly valued! We appreciate you being part of the Galaxy family. Bold technology, promising future. Thank you for selecting Samsung as your preferred brand.
-Ty
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The Galaxy A16 5G is well-liked, and we’re happy it’s part of your daily life. Your feedback is highly valued! We appreciate you being part of the Galaxy family. Bold technology, promising future. Thank you for selecting Samsung as your preferred brand.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great technology .
on October 27, 2025
Posted by: Edwards
[This review was collected as part of a promotion.] Galaxy al is top notch. One of the best upgraded phones that I work on.
Value
4
Response from Samsung USBy R&R, October 28, 2025
Hello Edwards,
Thank you for sharing your experience with the Galaxy A16 5G. We love hearing how much you value the advanced technology, and we hope you're making the most of Gemini and Google Assistant. While Galaxy AI hasn't been fully rolled out to this device yet, it still provides many intelligent features to enhance your experience. Enjoy exploring all that your Galaxy A16 5G has to offer. Welcome to Team Samsung!
-Ty
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Thank you for sharing your experience with the Galaxy A16 5G. We love hearing how much you value the advanced technology, and we hope you're making the most of Gemini and Google Assistant. While Galaxy AI hasn't been fully rolled out to this device yet, it still provides many intelligent features to enhance your experience. Enjoy exploring all that your Galaxy A16 5G has to offer. Welcome to Team Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
It is a decent phone, it lags a lot and sometimes
on October 27, 2025
Posted by: Rlturner78
[This review was collected as part of a promotion.] I dont do much streaming, again, it lags and freezes a lot. Gaming is decent on it though.
Value
3
Response from Samsung USBy R&R, October 28, 2025
Hey Rlturner78,
Thanks for updating us on your Galaxy A16 5G experience. The device offers a performance boost with its advanced octa-core processor, ensuring smooth operation for videos, gaming, and multitasking. Its large 5000mAh battery with 25W Super-Fast Charging keeps you connected all day. If your phone slows down over time, performing a quick optimization can help. Use the Device care feature to view your battery, storage, and RAM status, and automatically optimize your device for better performance. To do this, go to Settings, select Device care, tap "Optimize now," then "Done." For more tips on keeping your device running well, please visit the provided link. We appreciate your review and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Thanks for updating us on your Galaxy A16 5G experience. The device offers a performance boost with its advanced octa-core processor, ensuring smooth operation for videos, gaming, and multitasking. Its large 5000mAh battery with 25W Super-Fast Charging keeps you connected all day. If your phone slows down over time, performing a quick optimization can help. Use the Device care feature to view your battery, storage, and RAM status, and automatically optimize your device for better performance. To do this, go to Settings, select Device care, tap "Optimize now," then "Done." For more tips on keeping your device running well, please visit the provided link. We appreciate your review and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Fast moving phone great device all around good ser
on October 27, 2025
Posted by: BlueTheTrue
[This review was collected as part of a promotion.] My go to phone when ever long lasting durable love that its not a heavy phone even with the case on it and can play all my favorite games also all the best apps that can help you find what you want with just the a voice command wow
Value
5
Response from Samsung USBy R&R, October 28, 2025
Hello BlueTheTrue,
Thank you so much! The Galaxy A16 5G offers a range of features to support your daily activities, and we’re thrilled you’re enjoying it. It's user-friendly and a valuable addition to your tech collection. We're happy you have a device that matches your pace. Keep connected, stay motivated. Samsung, designed for more.
-Ty
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Thank you so much! The Galaxy A16 5G offers a range of features to support your daily activities, and we’re thrilled you’re enjoying it. It's user-friendly and a valuable addition to your tech collection. We're happy you have a device that matches your pace. Keep connected, stay motivated. Samsung, designed for more.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my a16
on October 28, 2025
Posted by: Dmetts
[This review was collected as part of a promotion.] The camera on my a16 is amazing. The sound on my phone is great I love watching movies and listening to movies...
Value
5
Response from Samsung USBy R&R, October 28, 2025
Hey there Dmetts,
We're thrilled that your Galaxy A16 5G is performing well where it counts! Whether you're working or having fun, it’s designed to keep up. Thanks for being part of the Galaxy experience. Powered by possibility. Thank you for choosing Samsung.
-Ty
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We're thrilled that your Galaxy A16 5G is performing well where it counts! Whether you're working or having fun, it’s designed to keep up. Thanks for being part of the Galaxy experience. Powered by possibility. Thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The phone itself is just amazing great device nice
on October 27, 2025
Posted by: Pablo2crazy
[This review was collected as part of a promotion.] All around the phone is just a really great device if you love Samsung
Value
5
Response from Samsung USBy R&R, October 28, 2025
Hello Pablo2crazy,
This made us smile! The Galaxy A16 5G brings together everything you love about Galaxy devices, and your feedback keeps us going. Thank you! Always forward, always Samsung!
-Ty
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This made us smile! The Galaxy A16 5G brings together everything you love about Galaxy devices, and your feedback keeps us going. Thank you! Always forward, always Samsung!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Love the camera
on October 28, 2025
Posted by: Succkafish
[This review was collected as part of a promotion.] The camera is so good I would recommend this Samsung to everyone
Value
3
Response from Samsung USBy R&R, October 28, 2025
Ahoy Succkafish,
Thank you for sharing your experience with the Galaxy A16 5G. It offers notable features, including exclusive capabilities not found on non-Samsung devices. For instance, Multi Control lets you connect a keyboard and mouse to one Galaxy device to manage other linked Galaxy devices, among other functions. The triple 50MP camera system stands out, with various modes and settings to help you capture excellent photos and videos. Follow our guidelines to learn how to operate the Camera app, choose modes, and edit your images. For additional tips and tricks, see the link below. We appreciate your feedback and are pleased to have you as part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It offers notable features, including exclusive capabilities not found on non-Samsung devices. For instance, Multi Control lets you connect a keyboard and mouse to one Galaxy device to manage other linked Galaxy devices, among other functions. The triple 50MP camera system stands out, with various modes and settings to help you capture excellent photos and videos. Follow our guidelines to learn how to operate the Camera app, choose modes, and edit your images. For additional tips and tricks, see the link below. We appreciate your feedback and are pleased to have you as part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US