Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Posted by: Rosh
Verified Purchase:Yes
Works really well in the city only....the phone in rural areas does not work quiet well ...
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hey there Rosh,
Thank you for sharing your experience with your Galaxy A16 5G. It's great to hear you've found a device suited for city use; let's see how we can help you stay connected outside the city. Depending on your location and environment, your device might temporarily lose signal or experience slow connectivity. This could be related to your plan, region, or network settings. Check your mobile network settings: go to Settings > Connections > Mobile networks. If the concern persists, contact your carrier for assistance with network access or account concerns. Also, review the linked online article for additional troubleshooting tips to improve your network connection. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with your Galaxy A16 5G. It's great to hear you've found a device suited for city use; let's see how we can help you stay connected outside the city. Depending on your location and environment, your device might temporarily lose signal or experience slow connectivity. This could be related to your plan, region, or network settings. Check your mobile network settings: go to Settings > Connections > Mobile networks. If the concern persists, contact your carrier for assistance with network access or account concerns. Also, review the linked online article for additional troubleshooting tips to improve your network connection. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great little machine
on October 26, 2025
Posted by: Moemoe
[This review was collected as part of a promotion.] Love my little pocket computer, it runs fast great storage and memory. I love to create and its great for that.
Value
5
Response from Samsung USBy R&R, October 29, 2025
Hello Moemow,
We’re excited to hear that the Galaxy A16 5G is meeting your expectations. Whether for work or entertainment, it’s designed to handle everything gracefully. You're right—it’s like a compact, powerful computer you can carry in your pocket and use anytime. Its improved performance demonstrates how it keeps pace with your activities, from making calls and streaming to capturing special moments. Thank you for your review. Seamless. Smart. Samsung!
-Ty
Samsung Support
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Samsung Community
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We’re excited to hear that the Galaxy A16 5G is meeting your expectations. Whether for work or entertainment, it’s designed to handle everything gracefully. You're right—it’s like a compact, powerful computer you can carry in your pocket and use anytime. Its improved performance demonstrates how it keeps pace with your activities, from making calls and streaming to capturing special moments. Thank you for your review. Seamless. Smart. Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great budget phone
on October 26, 2025
Posted by: MERLIN4Pres
[This review was collected as part of a promotion.] Just recently purchased a Galaxy A16 5G and I am genuinely pleased with what I paid for. All the features give me extra utility throughout the day, Galaxy AI is easy to use and useful. I like think of it as my personal assistant. This device gives me everything I want and need in a phone without the price of a flagship device.
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hello MERLIN4Pres,
We’re excited that the Galaxy A16 5G meets your expectations. Whether you're using it for productivity or entertainment, it’s built to handle all tasks stylishly. Although it doesn’t feature the complete Galaxy AI suite, it offers many smart capabilities to improve your experience. Popular features like Gemini and Google Assistant are still available, making it easy to access information quickly. For more details, check out the linked article below. Thank you for your review. Seamless. Smart. Samsung!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We’re excited that the Galaxy A16 5G meets your expectations. Whether you're using it for productivity or entertainment, it’s built to handle all tasks stylishly. Although it doesn’t feature the complete Galaxy AI suite, it offers many smart capabilities to improve your experience. Popular features like Gemini and Google Assistant are still available, making it easy to access information quickly. For more details, check out the linked article below. Thank you for your review. Seamless. Smart. Samsung!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best device
on October 26, 2025
Posted by: GalaxyA15
[This review was collected as part of a promotion.] Please do not copy my review. this is a official Samsung Galaxy I really like the software update for one UI 8.0. great Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phones speed is not adequate for use. I am so
on October 26, 2025
Posted by: Goldilocks67
[This review was collected as part of a promotion.] I have a Galaxy A16.i had one before this one. They're great...
Value
4
Response from Samsung USBy R&R, October 27, 2025
Ahoy Goldilocks67,
Thanks for taking a moment to highlight your experience with the Galaxy A16 5G. The blend of power and convenience really sets this device apart! So glad you’re enjoying it. Innovation for all. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thanks for taking a moment to highlight your experience with the Galaxy A16 5G. The blend of power and convenience really sets this device apart! So glad you’re enjoying it. Innovation for all. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great All around phone....
on October 26, 2025
Posted by: BIGVIRGIL
[This review was collected as part of a promotion.] In every aspect of mobile phones I highly recommend a Samsung Galaxy. I have had several over the years and they are awesome. With the added AI intelligence there is no topping the performance and ease of use. Well done Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Starts to get a little baggy but either than it's
on October 26, 2025
Posted by: Jojos2Shop
[This review was collected as part of a promotion.] Galaxy AI is my favorite. I use this phone for calls,games,social media,etc and it work perfectly fine on those apps other than a lag spike 👌
Value
4
Response from Samsung USBy R&R, October 27, 2025
Hey there Jojos2Shop,
Thanks for reaching out and sharing your experience with your Galaxy A16 5G. This device is built to deliver dependable daily performance, and we’re happy it keeps you productive and entertained. If it starts to lag, you can quickly improve its speed with a Quick optimization. To sustain optimal performance, use the Device care feature that shows your battery, storage, and RAM status. You can also set your phone or tablet to automatically optimize for faster and smoother operation. To do so, go to Settings, select Device care, and tap Optimize now, then Done. It’s simple, fast, and can be done anytime. Please see the online article linked below for more details. We value your feedback and are glad to have you in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for reaching out and sharing your experience with your Galaxy A16 5G. This device is built to deliver dependable daily performance, and we’re happy it keeps you productive and entertained. If it starts to lag, you can quickly improve its speed with a Quick optimization. To sustain optimal performance, use the Device care feature that shows your battery, storage, and RAM status. You can also set your phone or tablet to automatically optimize for faster and smoother operation. To do so, go to Settings, select Device care, and tap Optimize now, then Done. It’s simple, fast, and can be done anytime. Please see the online article linked below for more details. We value your feedback and are glad to have you in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Slow and doesn't work
on October 27, 2025
Posted by: Angrayne
[This review was collected as part of a promotion.] Galaxy AI doesn't work well on this phone, I have a hard time getting it to understand my voice. The touch screen started to not work properly and I have just had issues with it since I got it.
Value
3
Response from Samsung USBy R&R, October 27, 2025
Hi there Angrayne,
Thank you for your feedback on the Galaxy A16 5G! This device aims to deliver a seamless experience for daily use, supported by features like Device Care that help maintain smooth operation. If you encounter any lag, tweaking settings can often improve performance. For further details, please see the linked article below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G! This device aims to deliver a seamless experience for daily use, supported by features like Device Care that help maintain smooth operation. If you encounter any lag, tweaking settings can often improve performance. For further details, please see the linked article below. We appreciate your review and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US