Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This device you get what you pay for
on October 14, 2025
Posted by: Nia2001
[This review was collected as part of a promotion.] This device is exactly what you pay for. It's similar to othe budget phones. It works well with both us and international carriers. However, I had to replace one due to the wifi not working and this one the screen is flashing black at random interval. Apart from these issue the phone works just fine.
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hello there Nia2001,
Thank you for sharing your thoughts on the Galaxy A16 5G. The device aims to ensure reliable connectivity and smooth operation worldwide. We appreciate your feedback regarding the display behavior as we work to enhance screen stability and increase user satisfaction with each update. Your experience is important to us, and we value you as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. The device aims to ensure reliable connectivity and smooth operation worldwide. We appreciate your feedback regarding the display behavior as we work to enhance screen stability and increase user satisfaction with each update. Your experience is important to us, and we value you as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Very nice phone
on October 14, 2025
Posted by: Mag2778
[This review was collected as part of a promotion.] It does everything I need it to. Great screen . Fast start up.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Size and access
on October 14, 2025
Posted by: Screwdywood75
[This review was collected as part of a promotion.] It should be a little larger , should come with everything to charge it,should have a better case i cracked mine before I could get a case, voice commands are not that well.
Yet I still think it's a decent phone
Yet I still think it's a decent phone
Value
3
Response from Samsung USBy R&R, October 21, 2025
Hello Screwdywood75,
Thank you for reaching out and sharing your perspective on your Galaxy A16 5G. We are glad to hear that overall, it is serving you well. Your Galaxy devices offer a wide range of voice control options, such as Voice Access, voice-to-text, Bixby, and Google Assistant. These options can be used across your different devices, adding to the versatility of your Galaxy device. For more information on how to use voice control on your device, please check out our resource linked below. Regarding your screen being cracked, we have partnered with uBreakiFix as an authorized repair location. Please reach out to our Samsung Support Team for warranty options and more information. Please see more information linked below. We thank you for your review. We value you as a Samsung customer.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Use your voice to control your Galaxy phone, tablet, and watch
https://www.samsung.com/us/support/answer/ANS10001581/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your perspective on your Galaxy A16 5G. We are glad to hear that overall, it is serving you well. Your Galaxy devices offer a wide range of voice control options, such as Voice Access, voice-to-text, Bixby, and Google Assistant. These options can be used across your different devices, adding to the versatility of your Galaxy device. For more information on how to use voice control on your device, please check out our resource linked below. Regarding your screen being cracked, we have partnered with uBreakiFix as an authorized repair location. Please reach out to our Samsung Support Team for warranty options and more information. Please see more information linked below. We thank you for your review. We value you as a Samsung customer.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Use your voice to control your Galaxy phone, tablet, and watch
https://www.samsung.com/us/support/answer/ANS10001581/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, good features just a little slow
on October 14, 2025
Posted by: 1Lovesamsusung
[This review was collected as part of a promotion.] In my opinion it's great phone for the price. Not a phone for too much multitasking, as ram is limited.Samsung AI, although limited capabilities, works awesome. I would recommend this phone for someone just starting out.
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hi 1Lovesamsusung,
Thank you for your valuable feedback on the Galaxy A16 5G. We're glad to hear you like the intuitive design and Awesome Intelligence features. This model offers a balanced performance, ideal for daily communication and creativity, highlighting Samsung's smarter technology. We appreciate your recommendation and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your valuable feedback on the Galaxy A16 5G. We're glad to hear you like the intuitive design and Awesome Intelligence features. This model offers a balanced performance, ideal for daily communication and creativity, highlighting Samsung's smarter technology. We appreciate your recommendation and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy A16
on October 14, 2025
Posted by: CYNSYMOM
[This review was collected as part of a promotion.] GALAXY AI IHAVENT TRIED USING IT YET BECAUSE THERE ARE SO MANY EXCITING FEATURES TO MY GAXALY A16. IVE ALWAYS OWN A GALAXY BUT NOT THAT I DONT HAVE TO USE MY LAOTOP FOR CERTAIN THINGS. THIS GALAXY I CAN USE FOR EVERYTHING. I LOVE ALL THE NEW FEATURES.MYs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great things about it
on October 14, 2025
Posted by: Naughtymonkey1976
[This review was collected as part of a promotion.] For one it's a Galaxy! It also has gestures and motions and apps that other phones don't have. I've played around a little bit with the Galaxy AI feature it's pretty cool. But one thing that I don't understand about this particular version is because of some of the games that I'm trying to download are not compatible that's why I give it 4 out of 5 rating.
Value
4
Response from Samsung USBy R&R, October 24, 2025
Hey there Naughtymonkey1976,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the Galaxy AI and gesture features are making your daily use more convenient and creative. Your feedback on compatibility helps us keep improving performance across the wide range of apps Galaxy users enjoy. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the Galaxy AI and gesture features are making your daily use more convenient and creative. Your feedback on compatibility helps us keep improving performance across the wide range of apps Galaxy users enjoy. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 14, 2025
Posted by: Lonerebel
[This review was collected as part of a promotion.] I love the phone, im having problems with the interface maybe or the system UI. I love the features and if wasn't having system ui problems interference every 6 seconds would be great. I have tried clearing the cache but still not helping. My phone has been messed up since itspurchase in May 2025. . I have also tried troubleshooting with GalaxyAI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect for my teenage son.
on October 14, 2025
Posted by: JF1991
[This review was collected as part of a promotion.] It allows me to stay in contact, implement parental controls, track his location, give him allowance and the freedom he's looking for while keeping my peace of mind. I am excited for the S25 for myself and look forward to whatever upgrade he gets when the time comes. Samsung galaxy has never failed me and I plan to continue to purchase their products for my family.
Value
5
Written by a customer while visiting Samsung US