Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great phone
on October 14, 2025
Posted by: BranchDad
[This review was collected as part of a promotion.] Galaxy AI is awesome, phone is smooth and works great ,all messages delivered no calls dropped. Quality product
10/10 would definitely recommend!!!
10/10 would definitely recommend!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This galaxy model has awesome quality features.
on October 14, 2025
Posted by: Flutterby
[This review was collected as part of a promotion.] I absolutely love the new galaxy ai is voice command accessible making it so much easier to navigate the device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the new update
on October 14, 2025
Posted by: AmberJade03
[This review was collected as part of a promotion.] As soon as I got my phone immediately had an update 2 days later and I absolutely love the new update.
Galaxy AI is so amazing can't wait to experience more Samsung items
Galaxy AI is so amazing can't wait to experience more Samsung items
First time Samsung user 10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Overall good phone for low income
on October 14, 2025
Posted by: Ahaha1217
[This review was collected as part of a promotion.] If youre on a budget, like most of us today then this is an alright phone.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hello Ahaha1217,
Thank you for your feedback on the Galaxy A16 5G. This device was created to provide a balanced mix of performance and dependable features that make daily tasks easier. We're happy to hear that the Galaxy A16 still delivers value and practicality for users looking for smart performance in a compact form. We appreciate your thoughts and are glad you’ve chosen Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A16 5G. This device was created to provide a balanced mix of performance and dependable features that make daily tasks easier. We're happy to hear that the Galaxy A16 still delivers value and practicality for users looking for smart performance in a compact form. We appreciate your thoughts and are glad you’ve chosen Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome budget phone
on October 14, 2025
Posted by: Ppp0076
[This review was collected as part of a promotion.] Galaxy A16 5G is an awesome phone. Good features and battery life. Occasionally, it does slow down little bit with multitasking but very good for normal usage.
Cameras are good too.
Cameras are good too.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love it thank you so much for these amazing phones
on October 14, 2025
Posted by: UAintSlik187
[This review was collected as part of a promotion.] I use my galaxy mostly for work related reasons and for dr appointments etc... haven't had an issue with these phones not one time since I switch over to Samsung galaxy a few years ago.
Galaxy AI
Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on October 14, 2025
Posted by: RAM4174
[This review was collected as part of a promotion.] Galaxy AI is the best thing ever now! The phone is a reasonable price and great at what it needs to do for me! I watch videos lots of Facebook scrolling! LoL! 👍 Lots of Instagramming ECT. Love how it does not lag ever and also how I can use my Samsung wallet and pay with just a tap! Gemini is amazing! Big thumbs 👍
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Wouldn't recommend
on October 14, 2025
Posted by: Chivolocs
[This review was collected as part of a promotion.] So the best thing about my galaxy a16 is the galaxy Ai. But other than that im not to pleased with the phone. First off the touch screen is not as good as I think it should be as sometimes have to touch screen a few times to get what you want pressed pressed. This is my second one because my other one went out after just 5 months . The screen just stopped working and went black on me. Won't get this phone again, and im a Samsung guy .
Value
2
Response from Samsung USBy R&R, October 20, 2025
Hello Chivolocs,
Thank you for sharing your thoughts on your Galaxy A16 5G. We may be able to provide you with some tips regarding the responsiveness of your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to get your device to respond and perform better. Please check out the link provided below. Thank you for your review. We are grateful to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. We may be able to provide you with some tips regarding the responsiveness of your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to get your device to respond and perform better. Please check out the link provided below. Thank you for your review. We are grateful to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US