Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Still some bugs to figure out out.
on October 12, 2025
Posted by: Dtut69
[This review was collected as part of a promotion.] Definitely some bugs to figure out, but over all pretty good!!!.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on October 12, 2025
Posted by: Owens42
[This review was collected as part of a promotion.] I really don't have no complaints for this phone. Its better quality and I use it for social media and watching shows more then more galaxy s9 did.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall
on October 12, 2025
Posted by: A165Gworkphoneuser
[This review was collected as part of a promotion.] The phone is a really great budget friendly phone the only downside is that it doesn't have Galaxy AI, but that is expectable being one of Samsungs Budget Phones, otherwise it runs really great I can't tell much differences from my main Samsung Galaxy S21 that I daily run since my A16 5G is for work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's featuresare ok
on October 12, 2025
Posted by: Miketz
[This review was collected as part of a promotion.] It's ok features are good for Samsung .It some other things they can upgrade on
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi Miketz,
Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that you enjoy the device’s features. The A16 continues Samsung’s mission to deliver smart, balanced innovation for reliable everyday use. Your feedback helps inspire ongoing improvements that make each new Galaxy even more refined. Thank you for your review. We appreciate you choosing Samsung as your go-to brand.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear that you enjoy the device’s features. The A16 continues Samsung’s mission to deliver smart, balanced innovation for reliable everyday use. Your feedback helps inspire ongoing improvements that make each new Galaxy even more refined. Thank you for your review. We appreciate you choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product awesome awesome features
on October 12, 2025
Posted by: Thatguy1014
[This review was collected as part of a promotion.] Great stream for gaming audio and video strong service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on October 12, 2025
Posted by: Delirious
[This review was collected as part of a promotion.] The Galaxy AI on this model a16 5G is okay I wouldn't say exceptional the screen cracked right away even with a screen protector overall the phone runs pretty slow
Value
2
Response from Samsung USBy R&R, October 17, 2025
Hey Delirious,
We appreciate your feedback on the Galaxy A16 5G. The A16 offers a sleek design and advanced smart features integration crafted for everyday performance. Although the Galaxy A Series does not feature Galaxy AI, it still delivers core Galaxy experiences like a long-lasting battery, vibrant display, and dependable performance. Your thoughts on screen durability and device speed help guide future innovations aimed at combining long-lasting strength with the high-quality experience users expect from Galaxy. We have also partnered with uBreakiFix as an authorized repair location for Samsung devices. You can stop by a location near you for screen repair servicing. Please reach out to our Samsung Support Team to learn more about rates and locations. Thank you for your feedback. We value you as a Samsung users.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy A16 5G. The A16 offers a sleek design and advanced smart features integration crafted for everyday performance. Although the Galaxy A Series does not feature Galaxy AI, it still delivers core Galaxy experiences like a long-lasting battery, vibrant display, and dependable performance. Your thoughts on screen durability and device speed help guide future innovations aimed at combining long-lasting strength with the high-quality experience users expect from Galaxy. We have also partnered with uBreakiFix as an authorized repair location for Samsung devices. You can stop by a location near you for screen repair servicing. Please reach out to our Samsung Support Team to learn more about rates and locations. Thank you for your feedback. We value you as a Samsung users.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung I've had I don't know six different
on October 12, 2025
Posted by: LuvShopping
[This review was collected as part of a promotion.] I've used AI a couple times I like it actually I love it but I really don't understand it but I keep trying to understand because it's easier for me to have ai do what I can't do. I use AI on my phone every now and again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow phone
on October 12, 2025
Posted by: Greg5626
[This review was collected as part of a promotion.] I don't know about the Galaxy AI. I use it for streaming games and social media platforms. Also surfing the internet.
I wish I knew more about the phone so that I can give a better review. Maybe if I remove some of the other apps it will improve (I hope so). I DO like the phone,and the Galaxy A15 the same way
Like the A15 better.
I wish I knew more about the phone so that I can give a better review. Maybe if I remove some of the other apps it will improve (I hope so). I DO like the phone,and the Galaxy A15 the same way
Like the A15 better.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hello Greg5626,
Thank you for sharing your experience with the Galaxy A16 5G. The A16 was designed to balance performance and efficiency for everyday tasks like streaming, gaming, and social media. The Galaxy A Series does not include Galaxy AI features, but it offers helpful tools to keep your experience smooth and reliable. Your feedback on app performance provides valuable insight as we continue improving Galaxy devices for better multitasking and optimized use. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. The A16 was designed to balance performance and efficiency for everyday tasks like streaming, gaming, and social media. The Galaxy A Series does not include Galaxy AI features, but it offers helpful tools to keep your experience smooth and reliable. Your feedback on app performance provides valuable insight as we continue improving Galaxy devices for better multitasking and optimized use. Thank you for your review. We appreciate you choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US