Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Samsung A16
on October 11, 2025
Posted by: Newphone
[This review was collected as part of a promotion.] This phone is a great phone! I love how easy it is to navigate. Has many great features. Overall I would definitely recommend getting the Samsung galaxy A16.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Galaxy A16 Series Cellular
on October 11, 2025
Posted by: HopefulLadysWish
[This review was collected as part of a promotion.] I like AI if that's the Avitar I made. I wish my Phones valume was better than it is in my A16 that could be improved. I have Alexa I Love using that alot,for music and more. I use my phone for mainly calling,texting,and doing Google searches. I was looking at the newer phones and noticed that all of them are small like this. I prefer them a bit bigger with great sound, Motorola has the best sound less updated ringtones,Samsung I wish for all the devices to have that great sound. When my Valume is all the way up in my purse if it rings I don't hear it, or sometimes can barely hear it ringing. The Speakers need better high tech louder than ever Sound. I even have mine on for hearing impaired still has horrible sound. Newer Ringtones would be nice However my main concern is the sizes got small and the Sound quality isn't great even with using hearing impaired! I used to own a Motorola,they haven't really updated the phone on ringtone but the quality of sound is the best. I hope you take my consideration on better Sound Quality maybe changing to better sound speakers. I also hope that the phone size get bigger like my old A14 I still have but gets hot when charging and using it. This A16 is smaller sound quality isn't great. I have only had this phone for 8 months! Please bring back the taller,bigger size phones. I Sincerely hope you consider the upgrades on better Sound Quality improvements bigger,taller phones,more ringtones.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi HopefulLadysWish,
Thank you for sharing your detailed thoughts on the Galaxy A16 5G. We appreciate your feedback on sound clarity and device size. The A16 5G is designed to provide clear, balanced audio and a compact, portable shape. Your input helps us enhance accessibility, sound range, and audio customization across Galaxy devices. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your detailed thoughts on the Galaxy A16 5G. We appreciate your feedback on sound clarity and device size. The A16 5G is designed to provide clear, balanced audio and a compact, portable shape. Your input helps us enhance accessibility, sound range, and audio customization across Galaxy devices. Thank you for your review and for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love your the Galaxy AI 16 never will I trade it
on October 11, 2025
Posted by: NikNac
[This review was collected as part of a promotion.] Galaxy AI is grate i love everything about this phone..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
a new compatible competitive phone should do this
on October 11, 2025
Posted by: tcConn83
[This review was collected as part of a promotion.] It's a new phone it should do what you pay for, plain and simple.
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hello tcConn83,
We love hearing this! The Galaxy A16 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it happen. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We love hearing this! The Galaxy A16 5G was designed with your lifestyle in mind, and knowing it's serving you well makes our work even more rewarding. Thanks for choosing Samsung. Together, we make it happen. Thank you for making Samsung your go-to choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone omgggg
on October 11, 2025
Posted by: BigSteppa
[This review was collected as part of a promotion.] I love how easy galaxy devices are- that's why i buy them exclusively- but it's really nice having Galaxy AI right in my pocket!! no need for chatgpt lol.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent most pleased with my galaxy phone
on October 11, 2025
Posted by: Horselover65
[This review was collected as part of a promotion.] The AI helps with a lot things and the does good graphics on games and is quick at informing me. The charging of the phone is a good amount of time. I'm very pleased with this phone, thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If it wasn't for AI and the touch screen I what to
on October 11, 2025
Posted by: Happyandsmiling
[This review was collected as part of a promotion.] All I need is AI and a fresh battery. The rest really doesn't matter.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing A16 5G Phone
on October 11, 2025
Posted by: CharlieRose
[This review was collected as part of a promotion.] My GALAXY A16 5G phone has got to be the best galaxy phone I've ever had! It is easy to use, basic layout and easy enough to navigate even by beginner phone users! I've never understood how to use GALAXY AI but the A16 5G has helped me understand how to use the AI functions easily!
I definitely would recommend the GALAXY A16 5G phone to anyone I know looking for a new phone!
Value
5
Written by a customer while visiting Samsung US