Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Hearty phone
on October 11, 2025
Posted by: Eighthdeadlysin94
[This review was collected as part of a promotion.] First off I love the A series as they are affordable and galaxy has always been a great easy to use phone but I have the issue of shattering the screens by accident and they usually do very well for a long time after that and then
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Gets most jobs done effortlessly!
on October 11, 2025
Posted by: Bigboss
[This review was collected as part of a promotion.] I use my Samsung A 16 Galaxy frequently for calls on the go, Movies during break at work, and messages when im not able to tend a conversation. In addition to that I go live on social media platforms and it has never failed me yet. GREAT OVERALL EXPERIENCE. Although there is a minor glitch in the response speed. Sometimes im left hanging when I tap a button like if I need to answer a call and it's ringing but there's no answer button in the screen. I guess that's due to processing power li. I tations.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi Bigboss,
Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear it meets your daily needs and offers reliable performance. The A16 combines solid processing power with smart software that efficiently manages multitasking. If your device slows down, a simple optimization can quickly restore its performance. Your feedback is valuable in helping us enhance speed and responsiveness in upcoming Galaxy models. For tips on keeping your device running smoothly, please see the resources below. We appreciate your input and are happy to have you as a member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear it meets your daily needs and offers reliable performance. The A16 combines solid processing power with smart software that efficiently manages multitasking. If your device slows down, a simple optimization can quickly restore its performance. Your feedback is valuable in helping us enhance speed and responsiveness in upcoming Galaxy models. For tips on keeping your device running smoothly, please see the resources below. We appreciate your input and are happy to have you as a member of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features, i love the phone.
on October 11, 2025
Posted by: Laueez
[This review was collected as part of a promotion.] I use my phone for everything. Navagation, calls, zoom groups. Games entertainment. Streaming. Just about everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product was great for awhile but then wasn't
on October 11, 2025
Posted by: Lovinlifeallday
[This review was collected as part of a promotion.] This device worked great in the beginning but then started to run out of memory and the battery started to not last as long as it did in the beginning is very user friendly would definitely buy another Samsung
Value
3
Response from Samsung USBy R&R, October 17, 2025
Ahoy Lovinlifeallday,
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good is u don't use a lot of apps
on October 11, 2025
Posted by: Pozey81
[This review was collected as part of a promotion.] I'm still trying to figure out the whole “Galaxy AI” thing, but that being said I do prefer the Gemini over my assistant. I did notice my battery life was great I could get 3 days without a charge. Now I'm charging sometimes several times a day. Especially if I have to use my android auto or any of my bigger apps. It also needs to be restarted at least twice a day or it starts running very slow
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi Pozey81,
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not a bad phone for the low price.
on October 11, 2025
Posted by: GlassBones
[This review was collected as part of a promotion.] I have been a fan of Samsung phones for many years now. I will not purchase any other brand. Recently when I dropped my phone in water and needed a quick replacement I purchased this A16 5g. All in all it is a decent phone for the low price. It has a lot of the same features as the more expensive models, including AI features through Google. It has 128gb storage, which for me is plenty. The downsides are it is not capable of wireless charging and it does lag, close apps, or just freeze up sometimes.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi Glass Bones,
Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A great phone to stay current in the times
on October 11, 2025
Posted by: HeadyPayne
[This review was collected as part of a promotion.] This phone is great for the run of the mill regular usage of the average person. But where it excels is the price for a phone that also lets you be up to date in the latest trends and apps. Gaming runs smoothly, and it has wonderful resolution for streaming as well. I am a die hard galaxy advocate, and with the new Galaxy AI, I can obtain information faster than I ever have been able to before. Thank you Samsung for another prize possession and another Best Buy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features and tons of room.
on October 11, 2025
Posted by: Civilgirl
[This review was collected as part of a promotion.] This phone is great. Lots of storage new features and a great camera.
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi there Civilgirl,
We’re glad the Galaxy A16 5G found a place in your tech lineup. When design and function come together like this, great things happen. Thanks for being on the journey with us. Samsung strong!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
We’re glad the Galaxy A16 5G found a place in your tech lineup. When design and function come together like this, great things happen. Thanks for being on the journey with us. Samsung strong!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US