Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The more I want you to know.
on October 11, 2025
Posted by: 23MrMightyWhite16
[This review was collected as part of a promotion.] Man, I don't have anything ugly to say about Samsung. Let me completely clear, Been a loyal customer for years. So I have no issue telling it like it is even more so about any product, In great hopes my loyalty is recognized by the right ears.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera view.
on October 11, 2025
Posted by: Jujubee
[This review was collected as part of a promotion.] I use my Galaxy AI when I am at work. I am a chef and getting recipes is a breeze. It comes in great detail for everything you need to complete the dish with amazing flavor. I couldn't imagine going back to the old way of searching for anything anymore.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A16 what I think of it!
on October 11, 2025
Posted by: Sharenphi
[This review was collected as part of a promotion.] Galaxy AI in this a16 is awesome I do lots of gaming watch out the TV do video chats I know everything with my a16 it's a great phone would recommend it to anybody get your Galaxy AI equipped A16
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Clean and quick
on October 11, 2025
Posted by: CeceSaltCity
[This review was collected as part of a promotion.] The ai is awesome helps me wake up in the morning for school and reminds me when to get stuff done.
The ui is swift easy and user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and great quality.
on October 11, 2025
Posted by: Thekiddevil
[This review was collected as part of a promotion.] Great product love all the features offered, galaxy Ai would be a nice feature to have since I use my assistant slot. I use this product, galaxy a16 5g for work, every day use, some games, amazing security hand down all around.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I expected
on October 11, 2025
Posted by: BriBri
[This review was collected as part of a promotion.] I have the AI 16 5G and I the beginning this phone worked well. I have had it maybe 6 months and it has started to run extremely slow. I try to take pictures and thats even delayed. I have cleaned it and all but it still runs slowly.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi BriBri,
Thank you for your feedback on the Galaxy A16 5G. We're glad you’ve enjoyed your device since launch and appreciate your insights on long-term speed and performance. The A16 5G uses adaptive optimization that learns your usage habits over time to help maintain smooth operation as storage fills. Please see the resource below for tips on keeping your device at peak performance. Your input helps us enhance this experience with future updates. Thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. We're glad you’ve enjoyed your device since launch and appreciate your insights on long-term speed and performance. The A16 5G uses adaptive optimization that learns your usage habits over time to help maintain smooth operation as storage fills. Please see the resource below for tips on keeping your device at peak performance. Your input helps us enhance this experience with future updates. Thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Slow and worst Samsung
on October 11, 2025
Posted by: Turtlema420
[This review was collected as part of a promotion.] I have not been anywhere close to satisfied with this phone. From day 1 of purchasing, it has had the slowest processing of any smart phone ive ever owned. The touch features/ settings are trash. The connection is poor and just does not work over 60% of the time. I cannot receive or make any calls unless i have wifi, will drop calls with 5G signal. The sound on this phone is laughable, have to use speaker phone otherwise i sound like im underwater and i cant hear anything on the other side of call. I have spent hours going through settings trying to troubleshoot issues but nothing ever improves. I would not recommend this device and strongly advise anyone to not buy this model.
Value
1
Response from Samsung USBy R&R, October 17, 2025
Hey there Turtlema420,
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We value your feedback on its performance and sound quality. The A16 5G was created to optimize power efficiency while ensuring reliable connectivity, and your insights help us improve how the device maintains clear communication and consistent speeds during everyday use. Variations in your region and environment may cause your device to temporarily disconnect from the network or experience slower connections. This could be related to your plan, location, or network settings. Please review the troubleshooting resources provided to help ensure a stable network connection. We appreciate your review and thank you for being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Its very similar to the S series. Good phone.
on October 11, 2025
Posted by: Lucy2413
[This review was collected as part of a promotion.] I bought this phone for my son. Very easy to link to my S series phone. I will never buy anything but Samsung for my devices. We have 3 Samsung TV's in the house as well as Galaxy watches. Great brand. Thank you.
Value
5
Written by a customer while visiting Samsung US