Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Does Everything I Need
on October 10, 2025
Posted by: Chottobaka
[This review was collected as part of a promotion.] I bought this as my second phone. My daily driver is a Nothing Phone 2 and while the OS is different, my A16 5G covers every basic function I need equally as well. This generation of Samsung is not nearly as bloated as former models and is perfectly livable for someone like me who prefers a lean OS.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has fantastic features
on October 10, 2025
Posted by: Thelasttruelove
[This review was collected as part of a promotion.] My galaxy A16 5g is the best phone I have ever had and most durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on October 10, 2025
Posted by: SpeakingMachine5
[This review was collected as part of a promotion.] This Galaxy is amazing, has great picture quality, love the speaker phone. Everything is great on this product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good choice
on October 10, 2025
Posted by: Morgie
[This review was collected as part of a promotion.] This upgrade is worse than the older version camera is horrible/blurry and freezes and videos are in slow motion and laggy. Phone calls are static and if in 5G nothing works not pleased at all with this phone and now having charging issues and haven't ecen had it long at all been this one since i got it. Hate this phone as the older version was better and about to just switch back over and throw this one away until I pay it off
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hi Morgie,
Thank you for informing us about your Galaxy A16 5G issues. We know it can be frustrating when your device doesn't perform as expected. The A16 5G has a triple lens camera system that rivals many other phones, almost like carrying a DSLR in your pocket. Setting up and customizing camera modes is important. The linked article below explains your device’s camera features and tips for capturing the best shots. Connectivity mainly depends on your location; in some areas, depending on your carrier, it may take longer to connect or have limited access. If you're using 5G but can't connect, check with your carrier to confirm your plan includes 5G and that your account has no concerns. Also, verify if you're in a 5G-supported region. Additional info on maintaining a good connection is available via the link below. For charging behaviors, ensure you're using an authentic Samsung cable and charger for safe, optimal charging. There are troubleshooting steps you can try to improve charging performance, detailed in the linked guide. Our support team is always ready to assist—please contact Samsung Support for help. We're here for you, and we appreciate you being part of the Samsung community.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A16 5G issues. We know it can be frustrating when your device doesn't perform as expected. The A16 5G has a triple lens camera system that rivals many other phones, almost like carrying a DSLR in your pocket. Setting up and customizing camera modes is important. The linked article below explains your device’s camera features and tips for capturing the best shots. Connectivity mainly depends on your location; in some areas, depending on your carrier, it may take longer to connect or have limited access. If you're using 5G but can't connect, check with your carrier to confirm your plan includes 5G and that your account has no concerns. Also, verify if you're in a 5G-supported region. Additional info on maintaining a good connection is available via the link below. For charging behaviors, ensure you're using an authentic Samsung cable and charger for safe, optimal charging. There are troubleshooting steps you can try to improve charging performance, detailed in the linked guide. Our support team is always ready to assist—please contact Samsung Support for help. We're here for you, and we appreciate you being part of the Samsung community.
Samsung phone or tablet will not charge
https://www.samsung.com/us/support/troubleshoot/TSG10001462/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This phone is nice
on October 10, 2025
Posted by: Dixgirl
[This review was collected as part of a promotion.] The phone is nice. I am getting used to the new features. Gemini AI, finger print. Wallpapers, Wallethub.
The phone runs hot and has a short battery time.
I had to change all my pass words for certain applications.
I will keep this phone for about six months and will upgrade to the S24 or 25.
The phone runs hot and has a short battery time.
I had to change all my pass words for certain applications.
I will keep this phone for about six months and will upgrade to the S24 or 25.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has Great features
on October 10, 2025
Posted by: Tasha22785
[This review was collected as part of a promotion.] I really enjoy this phone, it's easy to use and understand, great features and apps ,I use it for listening to music, playing games, watching videos and movies, Facebook, and more,I would definitely suggest others to buy this model I've had no issues or problems with it so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 10, 2025
Posted by: WoodGirl
[This review was collected as part of a promotion.] The galaxy AI is awesome and is extremely helpful. Camera is high quality. Streaming is smooth with no pauses. Messaging and call to clear and concise.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This phone is a little buggy.
on October 10, 2025
Posted by: Moon3Alpha
[This review was collected as part of a promotion.] My Galaxy A16 was bought brand new but does not let me do all the functions my older phone allowed. This phone does not have the capabilities to allow Amazon Music and android auto for my car without freezing and shutting down.
Value
2
Response from Samsung USBy R&R, October 20, 2025
Hey Moon3Alpha,
Thank you for sharing your thoughts on your Galaxy A36 5G. Your feedback is invaluable to us and plays a crucial role in shaping the Samsung community. Charging isn't the most exciting aspect of a phone or tablet, but it's a vital one. You can charge your Galaxy device using any Samsung travel adapter, but charging speeds may vary depending on the charger. You should only use original Samsung travel adapters and USB cables with your phone or tablet. Also keep in mind there are different kinds of USB-C cables. If you’re unsure which USB Type C cable you have, it's most likely a 3A or 5A cable. Both types are capable of charging your devices as well as transferring data. However, 5A cables are thicker and able to carry more power. If you are in search of a new charger, please be sure to check out our online resource to ensure you get the right one for your device. We are honored to have you as a part of the Samsung community.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A36 5G. Your feedback is invaluable to us and plays a crucial role in shaping the Samsung community. Charging isn't the most exciting aspect of a phone or tablet, but it's a vital one. You can charge your Galaxy device using any Samsung travel adapter, but charging speeds may vary depending on the charger. You should only use original Samsung travel adapters and USB cables with your phone or tablet. Also keep in mind there are different kinds of USB-C cables. If you’re unsure which USB Type C cable you have, it's most likely a 3A or 5A cable. Both types are capable of charging your devices as well as transferring data. However, 5A cables are thicker and able to carry more power. If you are in search of a new charger, please be sure to check out our online resource to ensure you get the right one for your device. We are honored to have you as a part of the Samsung community.
Wall chargers and charging your Samsung phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US