Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Decent budget phone.
on October 10, 2025
Posted by: Jusbl4ze77
[This review was collected as part of a promotion.] The Galaxy AI is a nice feature on an otherwise unremarkable device. Its a perfectly adequate budget device. Nothing stands out as above and beyond, but at the same time there's no glaring deficiencies either. A solid second string device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera
on October 10, 2025
Posted by: Curleymarie
[This review was collected as part of a promotion.] I use my device to stream videos love the clarity and the sound
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is worth it
on October 10, 2025
Posted by: Sexysatan
[This review was collected as part of a promotion.] Its slow yet better than any other andriod I've had. Im still learning about the device so far I love the design and the graphics are amazing
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hey there Sexysatan,
Thank you for sharing your experience with the Galaxy A16 5G. We're pleased to hear it's functioning well overall. There’s a lot to explore on your device. For more details about its features, please visit the link below. To improve responsiveness, you can use the Device Care feature in Settings, which helps you optimize your device easily. The Quick Optimization option detects battery-draining apps, clears memory, deletes unwanted files, scans for malware, and closes background apps. To optimize your phone, go to Settings, select Device Care, tap "Optimize now,' and then "Done." It’s a simple way to enhance your device's performance. For additional tips on keeping your device running smoothly, see the linked article below. Thank you for your review and for choosing Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We're pleased to hear it's functioning well overall. There’s a lot to explore on your device. For more details about its features, please visit the link below. To improve responsiveness, you can use the Device Care feature in Settings, which helps you optimize your device easily. The Quick Optimization option detects battery-draining apps, clears memory, deletes unwanted files, scans for malware, and closes background apps. To optimize your phone, go to Settings, select Device Care, tap "Optimize now,' and then "Done." It’s a simple way to enhance your device's performance. For additional tips on keeping your device running smoothly, see the linked article below. Thank you for your review and for choosing Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's a good phone but has occasional slowdown for
on October 10, 2025
Posted by: SouthernPhoneGuy35
[This review was collected as part of a promotion.] This phone has good storage and is preforming just don't use it for extended periods of time
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hi SouthernPhoneGuy35,
It’s great to hear how you’re engaging with the Galaxy A16 5G, and we recognize your note about performance. The A16 5G processor is tuned for multitasking at a practical pace, making it a go-to for many who want simplicity and function combined. We appreciate you taking the time to share your thoughts. Thanks for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s great to hear how you’re engaging with the Galaxy A16 5G, and we recognize your note about performance. The A16 5G processor is tuned for multitasking at a practical pace, making it a go-to for many who want simplicity and function combined. We appreciate you taking the time to share your thoughts. Thanks for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best phone ever
on October 10, 2025
Posted by: Galaxykid
[This review was collected as part of a promotion.] This is the best best phone I myself have ever had especially considering its a fair price. All the features make my everyday life so much easier. Its a Galaxy AI dream come true, with easy to use searching by a simple tap. I love to steam my favorite music by day and lay down to watch my favorite movies at night.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good starter phone
on October 10, 2025
Posted by: Teredi
[This review was collected as part of a promotion.] I got my daughter this phone. She loves and it's a good phone for starters
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the battery life
on October 10, 2025
Posted by: Jesseangle
[This review was collected as part of a promotion.] Grate device has many features
Grate device wold not change a thing.
Grate device wold not change a thing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on October 10, 2025
Posted by: DanLoveMei
[This review was collected as part of a promotion.] This phone is pretty nice. The only problem Ive had with it is that occasionally it slows down in a way that suggests its the phone itself and NOT the service or wifi. However, it's very minor to the point I forget about it for a long while until it does it again. Maybe once a month for a few seconds to minutes it happens. 10 minutes max, but restarting it always works.
I'm not a person who likes AI so I haven't looked into Galaxy AI extensively. It seems good but I don't have much for a frame of reference.
Overall the phone is nice and I like it.
Value
5
Written by a customer while visiting Samsung US