Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Practical easy
on October 10, 2025
Posted by: RosieRoseRose
[This review was collected as part of a promotion.] This phone is easy to use with an understandable manual. Lot's of storage. Themes to choose from. Great technology support. Multiple colors of keyboards to choose from. Excellent security features with a fun AI tool
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung A165G
on October 10, 2025
Posted by: Whitlock
[This review was collected as part of a promotion.] I love the galaxy AI it helps me woth all my web searches and to make things easier. The phone is reliable and the features are really good. Thanks Samsung for being there when I need you the most.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The price is good, but I need a better phone
on October 10, 2025
Posted by: Barb34
[This review was collected as part of a promotion.] The price is good, but I need a better phone
I need special features like better screenshot and better storage
I need special features like better screenshot and better storage
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hey Barb34,
Thank you for sharing your thoughts on the Galaxy A16 5G. We value your recognition of its quality for the price. To clarify, the Galaxy A16 5G includes 128GB of internal storage and supports MicroSD cards up to 1.5TB, allowing for some additional storage. We understand your concerns about features; however, the Galaxy A16 5G offers many capabilities. Please see the article below for a list of useful smart features available on your device. We appreciate your message and thank you for being part of the Samsung community.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We value your recognition of its quality for the price. To clarify, the Galaxy A16 5G includes 128GB of internal storage and supports MicroSD cards up to 1.5TB, allowing for some additional storage. We understand your concerns about features; however, the Galaxy A16 5G offers many capabilities. Please see the article below for a list of useful smart features available on your device. We appreciate your message and thank you for being part of the Samsung community.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It takes great pictures. The charge is pretty fast
on October 10, 2025
Posted by: DeeezNuttz
[This review was collected as part of a promotion.] I use my phone for multiple purposes. For instance. For work.. when im out doing a install job. I love take high quality pictures to add in my gallery. And this phone so far has delivered some great pictures that really show my detailed work that my previous phone couldn't do.
Id rather not say which phone. For legal purposes.
One of the things I dislike is that, the phone kinda slows down after awhile. But then again. The reason for that, might be because I have multiple apps open at the same time.
Speaking of that. Another great feature,
You can split the screen. And function two things at the same time.
It has great sound. High clear quality.
Id rather not say which phone. For legal purposes.
One of the things I dislike is that, the phone kinda slows down after awhile. But then again. The reason for that, might be because I have multiple apps open at the same time.
Speaking of that. Another great feature,
You can split the screen. And function two things at the same time.
It has great sound. High clear quality.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hello there,
Thank you for sharing your thoughts on the Galaxy A16 5G. We're glad to hear you enjoy its camera clarity and multitasking capabilities. The Galaxy A16 is built to boost productivity and creativity, offering balanced performance for apps, work, and entertainment. If your phone occasionally slows down, there's a feature that can help. Quick Optimization improves your device's performance by identifying power-hungry apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. It's simple to use: go to Settings, swipe to Device Care, tap Optimize Now, then tap Done. For more tips on maintaining your device, please follow the provided link. Your feedback helps us enhance multitasking performance for a better user experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We're glad to hear you enjoy its camera clarity and multitasking capabilities. The Galaxy A16 is built to boost productivity and creativity, offering balanced performance for apps, work, and entertainment. If your phone occasionally slows down, there's a feature that can help. Quick Optimization improves your device's performance by identifying power-hungry apps, clearing memory, deleting unnecessary files, scanning for malware, and closing background apps. It's simple to use: go to Settings, swipe to Device Care, tap Optimize Now, then tap Done. For more tips on maintaining your device, please follow the provided link. Your feedback helps us enhance multitasking performance for a better user experience. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This device isn' as good as my other galaxys.
on October 10, 2025
Posted by: Vness4
[This review was collected as part of a promotion.] All of my galaxy phones have always been awsome.This particular one isn't good at all.The only decent thing about this galaxy is the AI. She gets me through my phone and helps navigate me where to go or what to do.thank you galaxy AI! I will say however that all my other galaxy devices have been behond 100% awsome!!
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hello Vness4,
Thank you for sharing your feedback on the Galaxy A16 5G. It’s great to hear that the smart features continue to add value to your daily use. Although this device hasn't yet received the full Galaxy AI rollout, it still offers many intelligent features to enhance your experience. Each new Galaxy generation builds on previous strengths, incorporating user insights to provide smarter connections, better usability, and personalized features that enrich the overall Galaxy experience. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. It’s great to hear that the smart features continue to add value to your daily use. Although this device hasn't yet received the full Galaxy AI rollout, it still offers many intelligent features to enhance your experience. Each new Galaxy generation builds on previous strengths, incorporating user insights to provide smarter connections, better usability, and personalized features that enrich the overall Galaxy experience. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not a multitasker
on October 10, 2025
Posted by: SamsungGamer
[This review was collected as part of a promotion.] I use my phone for basic tasks such as calling and texting but I notice that multiple tasking is not a strong suit of this device. I do love samsung products and to be fair I was using a note 20 ultra 5g previously so my expectations were maybe unrealistic.
Value
2
Response from Samsung USBy R&R, October 20, 2025
Hi SamsungGamer,
Thank you for reaching out and sharing your insight on your Galaxy A16 5G. We value the feedback of our users as it provides us with valuable insights on how our devices are performing. The Galaxy A16 5G is an incredible device, packed with all your essential features to help you stay productive throughout your day. The Super AMOLED display is perfect for those immersive gaming sessions. Your device is as powerful as you make it. When you know you are coming up on a power session, please consider optimizing your device for the best output. You can help play a crucial role in your device's performance. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to keep your device performance optimally by checking out the online resource linked below. We thank you for your feedback. We value you as a loyal Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your insight on your Galaxy A16 5G. We value the feedback of our users as it provides us with valuable insights on how our devices are performing. The Galaxy A16 5G is an incredible device, packed with all your essential features to help you stay productive throughout your day. The Super AMOLED display is perfect for those immersive gaming sessions. Your device is as powerful as you make it. When you know you are coming up on a power session, please consider optimizing your device for the best output. You can help play a crucial role in your device's performance. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can find out more about how to keep your device performance optimally by checking out the online resource linked below. We thank you for your feedback. We value you as a loyal Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on October 10, 2025
Posted by: Tdub92
[This review was collected as part of a promotion.] The phone comes with Galaxy AI and its a great feature on the phone. It helps with alot of different things to make life easier. I use my phone for work. And its been a really big help. Ive always love Galaxy phones best phone out.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great and it's a good phone.
on October 10, 2025
Posted by: Leticia
[This review was collected as part of a promotion.] I enjoy my A16 5G it r u ns smooth doesn't freeze always has new updates and battery lasts long it's just great.
Value
5
Written by a customer while visiting Samsung US