Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Unsatisfied
on October 10, 2025
Posted by: Cosmicreaction
[This review was collected as part of a promotion.] I’ve been very unsatisfied with the Galaxy A16 so far. The phone feels sluggish and unresponsive, even with basic apps. Simple functions like turning on the flashlight are unnecessarily complicated — the gestures don’t work consistently, and I often have to fumble through menus just to get it to respond.
Performance-wise, it runs noticeably slow, freezing or lagging during everyday use. For a newer model, I expected smoother operation and better optimization. The much-touted Galaxy AI features are present, but they feel more like an afterthought than a real selling point — they don’t make up for the phone’s overall lack of efficiency or user-friendliness.
Overall, the Galaxy A16 is a letdown. It may look nice on paper, but in actual use, it’s frustrating and underwhelming. I wouldn’t recommend it for anyone who values speed, ease of use, or reliable performance.
Value
1
Response from Samsung USBy R&R, October 14, 2025
Greetings Cosmicreaction,
Thank you for reviewing your Galaxy A16 5G. We value your feedback as it helps us understand how users interact with their devices. From your comments, it appears your device responds slowly and becomes sluggish over time. You can try several troubleshooting steps, such as updating your device software. Additionally, clearing the cache and performing quick, periodic optimizations might be more effective. For more tips on maintaining your device's performance, please check the resources linked below. We appreciate you taking the time to share your feedback and want you to know that we value you as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing your Galaxy A16 5G. We value your feedback as it helps us understand how users interact with their devices. From your comments, it appears your device responds slowly and becomes sluggish over time. You can try several troubleshooting steps, such as updating your device software. Additionally, clearing the cache and performing quick, periodic optimizations might be more effective. For more tips on maintaining your device's performance, please check the resources linked below. We appreciate you taking the time to share your feedback and want you to know that we value you as a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
more than usual
on October 10, 2025
Posted by: Javiermdnz
[This review was collected as part of a promotion.] This product has everything essential and even a little more, whatever you need is there, of course, being a device of a not high range, its speed is not the best, however it is better than other devices of other brands of the same price
It is worth noting that its cameras have good resolution, its screen has good colors and good light, its battery performance is above average, the screen size, at least for me, is perfect; it is not small, nor too large to be able to handle it with one hand. Within all the good things it offers, the not so good thing that I have felt is its WiFi signal reception, but other than that, it seems to me to be quite remarkable in terms of quality/price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Phone lags
on October 10, 2025
Posted by: Hatemyphone
[This review was collected as part of a promotion.] This phone lags . I have to push the back button several times to get it towork properly
Value
1
Response from Samsung USBy R&R, October 14, 2025
Hello There,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the link provided below on how to keep your device running smoothly. Your feedback means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please check out the link provided below on how to keep your device running smoothly. Your feedback means a lot to us at Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I like the features that the a16 has
on October 10, 2025
Posted by: Konpleksone
[This review was collected as part of a promotion.] Galaxy AI goes emphasizes the best answers to my random questions
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is awesome
on October 10, 2025
Posted by: KonKord
[This review was collected as part of a promotion.] Love this phone, great photos and more. Won't give it up and I do want a A1...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it works fast.
on October 10, 2025
Posted by: CN92762
[This review was collected as part of a promotion.] I use my device for everything. I watch movies, listen to music, shop, play games, record, and read books. I love my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
NOT IMPRESSED
on October 10, 2025
Posted by: TECKCHIK
[This review was collected as part of a promotion.] This device is extremely slow. Anytime I search the web, I have to watch about 100 ads before I am able to find what I had searched for
Value
2
Response from Samsung USBy R&R, October 14, 2025
Hiya TECKCHIK,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. It can be frustrating if you are scrolling along and you notice your device just stops responding to your commands. With The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Find out more about how to keep your device running smoothly by checking out the article linked below. When it comes to pop-up ads while on the internet, that is going to be primarily browser related. The pre-installed internet apps on your Galaxy phone have built-in browser tools you can turn on to block pop-ups from websites to avoid being bombarded by unwanted and suspicious ads when you surf the web. Please check out the link provided on how to manage pop up ads on your particular browser. Thank you for taking the time to write this review. We value the insights shared by our Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. It can be frustrating if you are scrolling along and you notice your device just stops responding to your commands. With The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears away unneeded items from memory, deletes unnecessary files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Find out more about how to keep your device running smoothly by checking out the article linked below. When it comes to pop-up ads while on the internet, that is going to be primarily browser related. The pre-installed internet apps on your Galaxy phone have built-in browser tools you can turn on to block pop-ups from websites to avoid being bombarded by unwanted and suspicious ads when you surf the web. Please check out the link provided on how to manage pop up ads on your particular browser. Thank you for taking the time to write this review. We value the insights shared by our Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Manage pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003384/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone since 2016
on October 10, 2025
Posted by: Love2shop0
[This review was collected as part of a promotion.] Galact Ai has made scheduling my work appointments so much simpler and the screen feels like typing on ice, it's that smooth
Value
5
Written by a customer while visiting Samsung US