Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
My galaxy A16 the good the bad my Samsung slowing
on October 10, 2025
Posted by: Quan19Samsung
[This review was collected as part of a promotion.] I use my Samsung sometimes for gaming , every now and again , but it's mostly just used for work. And to listen to my stories on. The upside to this phone is that it doesn't take very long to charge especially if you have the right charger. The screen itself nice size. Good visual quality. The sound system is actually pretty good without headphones.It's nice and loud. The google wallet tapped pay comes in very handy with this phone. As well it is quite durable considering that myself tend to drop and break phones very often. This one has managed to make it a whole year. The phone is nice and slender, so it's not it is not like having a brick in your pocket. The a I on this phone is decent. There's plenty of things that can do for you as looking things up showing your pictures and whatnot. What it cannot do if take a screenshot for your phone.It does not have that capability. Another thing I see that is not so good is you have to restart this phone more often than the previous phone. A pop-up on your screen and notification.Please restart your phone for faster productivity. Every phone.
Has to be restarted.I get that but I feel like this one is just a little bit too much. As well taking a screenshot with this Phone is troublesome. For some reason, it would not recognize.That you're pushing the down volume button and the unlock button at the same time and it will either just lock the phone or you'll just change the volume. But all in all it is a decent phone. Even now I love it
Has to be restarted.I get that but I feel like this one is just a little bit too much. As well taking a screenshot with this Phone is troublesome. For some reason, it would not recognize.That you're pushing the down volume button and the unlock button at the same time and it will either just lock the phone or you'll just change the volume. But all in all it is a decent phone. Even now I love it
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi Quan19Samsung,
Thank you for your thoughtful review of the Galaxy A16 5G. We're glad to hear you enjoy its vibrant display, fast charging, and dependable sound quality. The A16 5G provides a balanced experience with reliable performance, a sturdy build, and seamless integration with your favorite Samsung features. We appreciate your feedback and are grateful that you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your thoughtful review of the Galaxy A16 5G. We're glad to hear you enjoy its vibrant display, fast charging, and dependable sound quality. The A16 5G provides a balanced experience with reliable performance, a sturdy build, and seamless integration with your favorite Samsung features. We appreciate your feedback and are grateful that you chose Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is ok. Wish I had somethin better tho
on October 10, 2025
Posted by: KrizzyB
[This review was collected as part of a promotion.] I like my phone but it could be better. It is pretty broken due to it getting dropped by my children. There is even pieces of glass missing in a few spots. But it still works. I would say thats a pretty good phone in my opinion. This phone has seen better days but its still my phone & it makes due for now. My all time favorite phone that I have ever had was a S22 Ultra samsung galaxy. Now that phone is number one in my book. I wish I could get another one just like it. Galaxy AI is my all time favorite. I could not imagine switching to anything else. Galaxy AI is all I know, I am more then happy to stay right where I am to exactly what I know. Thank u.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hello KrizzyB,
Thank you for sharing your experience with the Galaxy A16 5G. We’re glad you continue to trust and appreciate Samsung's smart features. The Galaxy A16 5G is made for reliable daily use, combining smart functions with strong connectivity. Although the Galaxy A Series doesn't include Galaxy AI, it still offers key Galaxy features like a durable battery, a bright display, and consistent performance. Since your display is broken and may be a safety concern, please note Samsung has partnered with uBreakiFix as an authorized repair provider, so you can visit any location for repairs. For assistance with repair costs and options, contact our Samsung Support Team. Your loyalty motivates us to keep creating Galaxy devices that suit your lifestyle. Thank you for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. We’re glad you continue to trust and appreciate Samsung's smart features. The Galaxy A16 5G is made for reliable daily use, combining smart functions with strong connectivity. Although the Galaxy A Series doesn't include Galaxy AI, it still offers key Galaxy features like a durable battery, a bright display, and consistent performance. Since your display is broken and may be a safety concern, please note Samsung has partnered with uBreakiFix as an authorized repair provider, so you can visit any location for repairs. For assistance with repair costs and options, contact our Samsung Support Team. Your loyalty motivates us to keep creating Galaxy devices that suit your lifestyle. Thank you for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has cool features like face ID
on October 10, 2025
Posted by: domizwo
[This review was collected as part of a promotion.] Galaxy Ai can be used in many useful ways including image generation and more!
I use this galaxy device for school and games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is great but mine is shattered can't aff
on October 10, 2025
Posted by: Samiam
[This review was collected as part of a promotion.] Sam
is great but mine is shattered can't afford another
is great but mine is shattered can't afford another
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for business use
on October 10, 2025
Posted by: GNEscalera
[This review was collected as part of a promotion.] I do all my business on this phone workes great and is fast
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I liked it at first but after a while it got slow
on October 10, 2025
Posted by: JayJay87
[This review was collected as part of a promotion.] The phone just wasn't fast enough for me after you use it for a while and put things on it got really slow so I had to go and upgrade to the s24 which I love
Value
2
Response from Samsung USBy R&R, October 16, 2025
Hey JayJay87,
Thank you for taking the time to share your experience with your Galaxy A16 5G. In our fast-paced world, we know that the speed of your device is important. What’s even better is that the A16 5G has features that go above and beyond to help keep your device running smoothly and keep up with you. Features such as optimizing your device in Settings give your device the boost it needs to get you through the day. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. There’s a really informative article on how to keep your device running smoothly linked below; it may even help you with your new Galaxy S24. We appreciate your feedback. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with your Galaxy A16 5G. In our fast-paced world, we know that the speed of your device is important. What’s even better is that the A16 5G has features that go above and beyond to help keep your device running smoothly and keep up with you. Features such as optimizing your device in Settings give your device the boost it needs to get you through the day. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. There’s a really informative article on how to keep your device running smoothly linked below; it may even help you with your new Galaxy S24. We appreciate your feedback. Thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A solid budget phone with excellent battery life,
on October 10, 2025
Posted by: CosmosBarcelo
[This review was collected as part of a promotion.] Samsung Galaxy A16 – Quick Review
Pros:
✅ Long-lasting 5000 mAh battery (1–2 days of use)
✅ 6.7" Super AMOLED 90 Hz screen — bright and smooth
✅ Good main 50 MP camera in daylight
✅ 6 years of software updates (Android + One UI)
✅ Expandable storage & solid build for the price
Cons:
❌ Performance is average — basic gaming and multitasking only
❌ Base model’s 4 GB RAM can feel slow
❌ Low-light photos and extra lenses are weak
❌ Charger not included; 25 W charging only
❌ Plastic body, no wireless charging or 4K video
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Really cool phone minus the bad cord connections
on October 10, 2025
Posted by: GoodPhoneBoy
[This review was collected as part of a promotion.] Phone is great for use and just have to watch out for usb cord hacking of the device. Other than that believe the phone is cool to use
Value
5
Written by a customer while visiting Samsung US