Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Galaxy revolution
on October 10, 2025
Posted by: Mlrs220
[This review was collected as part of a promotion.] Old reliable is the way I can speak to performance wise and sturdy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone has so many great features .i lve gemeni
on October 10, 2025
Posted by: Bubbles
[This review was collected as part of a promotion.] My phone has so many great features.And I love jim , and I a I use it all the time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great memory.
on October 10, 2025
Posted by: Ilovetonton
[This review was collected as part of a promotion.] I don't use AI or galaxy AI. I use Google, Facebook, Wimkin and many apps. The only issue i have is with the keyboard. It never seems to be doing what it suppose to do when touched. It locks up.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone. SLOW, GLITCHES, n HEATS UP
on October 10, 2025
Posted by: DannyGz
[This review was collected as part of a promotion.] Galaxy AI however makes everything so much easier while navigating thru your phone.
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hello DannyGz,
Thank you for sharing your experience with the Galaxy A16 5G. Your device includes smart tools that help maintain performance. If it feels warm, try closing unused apps or lowering screen brightness to reduce heat. The Quick Optimization feature improves performance by identifying power-hungry apps, clearing extraneous memory, deleting unnecessary files, scanning for malware, and closing background apps. Optimization is simple: go to Settings, select Device Care, tap Optimize now, then Done. Although Galaxy AI isn’t part of the A Series, these phones offer user-friendly features to maximize daily use. For tips on preventing slowdowns, glitches, or overheating, see the linked article below. We appreciate your feedback and are glad you’re part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Your device includes smart tools that help maintain performance. If it feels warm, try closing unused apps or lowering screen brightness to reduce heat. The Quick Optimization feature improves performance by identifying power-hungry apps, clearing extraneous memory, deleting unnecessary files, scanning for malware, and closing background apps. Optimization is simple: go to Settings, select Device Care, tap Optimize now, then Done. Although Galaxy AI isn’t part of the A Series, these phones offer user-friendly features to maximize daily use. For tips on preventing slowdowns, glitches, or overheating, see the linked article below. We appreciate your feedback and are glad you’re part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features and quality
on October 10, 2025
Posted by: Faith44
[This review was collected as part of a promotion.] Galaxy has amazing features and an excellent Ai system. It has amazing photos and videos. The sound quality is amazing and so are all the apps. Only phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good features
on October 10, 2025
Posted by: Loopy4201
[This review was collected as part of a promotion.] Its a great phone works really well doesn't give me problems
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has very nice features and works well
on October 10, 2025
Posted by: Candy90Loverr
[This review was collected as part of a promotion.] I use my device to watch videos movies do some gaming and of course my child's school Galaxy AI is the best ever I like everything about it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has great features,picture qualities,overall a
on October 10, 2025
Posted by: Bigbanchanc58
[This review was collected as part of a promotion.] Very good phone,fast working,alot of different things you can do
Value
5
Written by a customer while visiting Samsung US