Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
SM-A166U Highlights & Reviews
on October 10, 2025
Posted by: PoeticProducer
[This review was collected as part of a promotion.] So to start the phones access and use of Galaxy's A.I. features are superb. They help streamline my activities and task and give a more welcoming comfort to new users.
The phone itself isn't all that bad itself . It boast a decent storage and 4G memory that using the previously mentioned Galaxy A.I. we can created a personalized and predicted memory use profile that can help maintain the phone's stability when in use in a session of gaming or work activities and even your favorite video streaming entertainment. The sleek design is pocket friendly but large enough to be highly enjoyable allowing for decent quality and not giving away it's portability and comfortable size .
Over all ill say one thing Samsung is not a household brand for no reason. 5 of 5 ★s
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It a very long lasting phone had it for 2 years
on October 10, 2025
Posted by: ComeupX
[This review was collected as part of a promotion.] Reliable product good life span would recommend and buy again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product have great features and camera very c
on October 10, 2025
Posted by: Big2smooth
[This review was collected as part of a promotion.] Use my product for streaming games watching movies,business
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on October 10, 2025
Posted by: jcdb1968
[This review was collected as part of a promotion.] The phone has good reception also wifi is good. To many games for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on October 10, 2025
Posted by: Sammysong
[This review was collected as part of a promotion.] This product has not failed me once and is a excellent machine that accomplished more than I could ever ask from any device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My only choice for phones
on October 10, 2025
Posted by: Tattoojoe1526
[This review was collected as part of a promotion.] Samsung phones have been my choice brand since I bought my first one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on October 10, 2025
Posted by: HappyBday1stPhone
[This review was collected as part of a promotion.] Works well for a starter phone. Nice size for watching videos. Haven't had a chance to use Galaxy AI yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Dont know how to start
on October 10, 2025
Posted by: DanisM
[This review was collected as part of a promotion.] When i buy it , it works just fine i buy 3 at that time for me , my wife and my mom.
They start to go slow , lost 5g conexion repeatily , at the point we just used on 3g, 4g .
I dont recommend this phone for online gaming , not sure if it happeng only on my phones , but i have 3 of them and its the same .
They start to go slow , lost 5g conexion repeatily , at the point we just used on 3g, 4g .
I dont recommend this phone for online gaming , not sure if it happeng only on my phones , but i have 3 of them and its the same .
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hello Samsung fan, DanisM,
Thank you for being a loyal Samsung user! We appreciate it. If all three of your devices show similar concerns, please consider the following steps. Check if your devices need a software update, as outdated software can cause slowdown and connection problems. Updates are like tune-ups for your phone or tablet—they keep things running smoothly, improve the interface, enhance security, and fix bugs. We recommend updating your device as soon as a new version is available. To do this, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, find and tap Software update or System updates. The steps may vary by model. Tap Download and install, Check for system updates, or Check for software updates. If an update is available, it should download automatically, but some devices may require you to tap Download now. After the download completes, follow the prompts to install it. If you experience connection issues, check with your carrier to ensure you're in a good reception area. For more details on updating your device, see the linked article below. We appreciate your review; if you need further help, contact our Samsung Support Team. We’re here to assist—thank you for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for being a loyal Samsung user! We appreciate it. If all three of your devices show similar concerns, please consider the following steps. Check if your devices need a software update, as outdated software can cause slowdown and connection problems. Updates are like tune-ups for your phone or tablet—they keep things running smoothly, improve the interface, enhance security, and fix bugs. We recommend updating your device as soon as a new version is available. To do this, swipe down with two fingers from the top right corner of the screen and tap the Settings icon. Then, find and tap Software update or System updates. The steps may vary by model. Tap Download and install, Check for system updates, or Check for software updates. If an update is available, it should download automatically, but some devices may require you to tap Download now. After the download completes, follow the prompts to install it. If you experience connection issues, check with your carrier to ensure you're in a good reception area. For more details on updating your device, see the linked article below. We appreciate your review; if you need further help, contact our Samsung Support Team. We’re here to assist—thank you for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US