Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,179 Reviews)
Rating breakdown 5,179 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Great phone
on October 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I feel like this phone is great and has many features that are similar to the more expensive Samsungs. The only issue i have is that it lags sometimes. But overall a good phone. I've dropped it more than im willing to admit and it still works great and no scratches or breaks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has very good features and fast memor
on October 10, 2025
Posted by: Duck24
[This review was collected as part of a promotion.] I use for personal use for my business. And Galaxy AI is very useful when I need to look up something
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is good but can lag.
on October 10, 2025
Posted by: Casi123
[This review was collected as part of a promotion.] I do like this phone but it has problems lagging. I have to restart it often. I like the different themes and galaxy AI. It does good with video streaming but seems to get hot after a while of streaming.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hey Casi123,
Thank you for sharing how your Galaxy A16 5G is performing. It’s wonderful to hear you're satisfied with your phone. Although this device doesn’t feature the full Galaxy AI rollout, it still offers many smart features to enhance your experience. If your device starts to slow down, try using the Quick optimization tool. This feature boosts performance by identifying power-draining apps, clearing unnecessary items from memory, removing unneeded files, scanning for malware, and closing background apps. Optimization is quick and simple: just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more tips on keeping your device in top shape, see the link below. We appreciate your feedback and value your membership in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how your Galaxy A16 5G is performing. It’s wonderful to hear you're satisfied with your phone. Although this device doesn’t feature the full Galaxy AI rollout, it still offers many smart features to enhance your experience. If your device starts to slow down, try using the Quick optimization tool. This feature boosts performance by identifying power-draining apps, clearing unnecessary items from memory, removing unneeded files, scanning for malware, and closing background apps. Optimization is quick and simple: just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more tips on keeping your device in top shape, see the link below. We appreciate your feedback and value your membership in the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Gr8 phone i have
on October 10, 2025
Posted by: Jayes215satx
[This review was collected as part of a promotion.] I love my phone.It's polite.It's easy to use.It's not very complicated, it's durable.I use it for everything.Streaming movies , social media keeping track of all my finances
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hey Jayes215satx,
Thank you for your wonderful feedback! Devices like the Galaxy A16 5G stand out because of incredible users like you. We appreciate having you with us on this journey. The A Series keeps bringing innovation directly to your hand, and knowing how much you enjoy them means a lot. Thank you for being part of something special. Smarter living starts with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your wonderful feedback! Devices like the Galaxy A16 5G stand out because of incredible users like you. We appreciate having you with us on this journey. The A Series keeps bringing innovation directly to your hand, and knowing how much you enjoy them means a lot. Thank you for being part of something special. Smarter living starts with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on October 10, 2025
Posted by: MS1992
[This review was collected as part of a promotion.] Especially 5g coverage. Bought it twice. Overall this device is superb.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but functioning a bit slowly
on October 10, 2025
Posted by: Cyclops
[This review was collected as part of a promotion.] I can say I am glad for the capabilities of this mobile device though it has been a little slowly as of late mostly with some apps in particular.
I am satisfied with the signal connection strength from my provider.
The device is not exceptional for taking photos mostly with little sun light but the sound quality through the speaker is quite impressive.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hello Cyclops,
Thank you for sharing your thoughts on your Galaxy A16 5G. We're glad you're enjoying your device and its features. If certain apps are slower to open, try clearing their cache—it's like a refresh that removes old files slowing things down. To do this, go to Settings, swipe to and tap Apps, find the app, then select Storage and tap Clear cache. For more tips on optimizing your device, see the linked article below. We value your feedback and appreciate you choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on your Galaxy A16 5G. We're glad you're enjoying your device and its features. If certain apps are slower to open, try clearing their cache—it's like a refresh that removes old files slowing things down. To do this, go to Settings, swipe to and tap Apps, find the app, then select Storage and tap Clear cache. For more tips on optimizing your device, see the linked article below. We value your feedback and appreciate you choosing Samsung.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The Galaxy AI is on point
on October 10, 2025
Posted by: Cameragal
[This review was collected as part of a promotion.] The Galaxy AI is the greatest. It helps me keep track of my To-do's, groceries, and schedule. The camera could be of better quality but for the price it has a good range of abilities.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best@
on October 10, 2025
Posted by: Love2Clean
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy A16 because it has never failed me. I used my phone for my cleaning job. I love using Galaxy AI to look up techniques and ideas on cleaning products. I also use my phone for gaming and I have no issues with anything!
Value
5
Written by a customer while visiting Samsung US