Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Very tough
on October 10, 2025
Posted by: Tmoney1966
[This review was collected as part of a promotion.] It's a very tough phone dropped it several times in the screen isn't cracked.It's still functions , right 5 g reception is good has more storage space than any phone I've ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on October 10, 2025
Posted by: Tiffa257
[This review was collected as part of a promotion.] I use my phone everyday all day and I absolutely couldn't be happier
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works great
on October 10, 2025
Posted by: Grimcougar
[This review was collected as part of a promotion.] I use my phone to play games, watch movies, text, call. I also use it to remind me of appointments and make cool pictures with it. It's a A17 5G and it rocks. I love it. I plan on using the Galaxy AI soon on it. I haven't had a chance yet.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A15
on October 10, 2025
Posted by: Mz2kind
[This review was collected as part of a promotion.] My galaxy A1 is one of the best phones I have ever had, plenty of memory and cool features. I especially love the camera and all its features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new phone.
on October 10, 2025
Posted by: Love2learn
[This review was collected as part of a promotion.] I absolutely love my new Samsung A16 5G phone. I use it quite often to ask Gemini Ai questions. I am truly amazed the accuracy of the results. The answers I ask for are always correct. Other search engines, a majority of time do not understand what I am asking. I use Gemini Ai exclusively now.
I use my phone for my banking needs, sending emails and texts, listening to music, watching movies or TV. I occasionally use it for social media, playing jigsaw games, or just learning something new. I also use it to place and receive phone calls. I use it for so many other things that I cannot list them all.
I use my phone for my banking needs, sending emails and texts, listening to music, watching movies or TV. I occasionally use it for social media, playing jigsaw games, or just learning something new. I also use it to place and receive phone calls. I use it for so many other things that I cannot list them all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but.....
on October 10, 2025
Posted by: timboslice
[This review was collected as part of a promotion.] It does lag sometimes otherwise its not shabby for the price point.
Value
4
Response from Samsung USBy R&R, November 4, 2025
Hi there TimboSlice,
Thank you for your feedback on your Galaxy A16 5G. Running Device Care > Memory can quickly free up space and boost performance. You can learn more about how to enhance your device’s speed by checking out the article linked below. We’re happy you’re part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. Running Device Care > Memory can quickly free up space and boost performance. You can learn more about how to enhance your device’s speed by checking out the article linked below. We’re happy you’re part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Product gets extremely hot within 3-5 min.
on October 10, 2025
Posted by: RosieL
[This review was collected as part of a promotion.] Galaxy A16 5G gets extremely hot when in use within 5 minutes and it's a replacement (the other Galaxy A15 the screen froze and didn't work after andstill couldn't get anyone to help) that i had to buy myself because I couldn't get anyone with the company to help me figure out what was/is happening.i have to wait until February to buy an different phone since I know no one from samsung will replace this for free.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Good day RosieL
Thank you for sharing your experience with your Galaxy A16 5G. It’s normal for your phone to warm up during intensive use, but it shouldn’t heat up rapidly. If you notice your phone gets warmer during light activity, check if system or firmware updates are involved, as these are crucial for maintaining optimal performance. Heavy use of multiple apps or processor-intensive activities like gaming or GPS tracking can cause your phone to heat up due to high power consumption. If your device feels warm, turn off Wi-Fi, GPS, and Bluetooth when not needed, lower the screen brightness, and delete unnecessary files and apps. Disconnect the charger and close applications until it cools. For earbuds, stop playing music, avoid voice commands, and disable ambient sound; if using Gear IconX, turn off the Pace Setter. For more tips on managing temperature, refer to the online article linked below. Our Samsung Support Team is always available via the Samsung Members app, chat, or phone at 1-800-SAMSUNG for further assistance. We appreciate your choice of Samsung.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. It’s normal for your phone to warm up during intensive use, but it shouldn’t heat up rapidly. If you notice your phone gets warmer during light activity, check if system or firmware updates are involved, as these are crucial for maintaining optimal performance. Heavy use of multiple apps or processor-intensive activities like gaming or GPS tracking can cause your phone to heat up due to high power consumption. If your device feels warm, turn off Wi-Fi, GPS, and Bluetooth when not needed, lower the screen brightness, and delete unnecessary files and apps. Disconnect the charger and close applications until it cools. For earbuds, stop playing music, avoid voice commands, and disable ambient sound; if using Gear IconX, turn off the Pace Setter. For more tips on managing temperature, refer to the online article linked below. Our Samsung Support Team is always available via the Samsung Members app, chat, or phone at 1-800-SAMSUNG for further assistance. We appreciate your choice of Samsung.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love my phone
on October 10, 2025
Posted by: Hholmes87
[This review was collected as part of a promotion.] I love my phone and can't wait to try galaxy ai when I upgrade.
Value
4
Response from Samsung USBy R&R, November 4, 2025
Hey Hholmes87,
Thank you for sharing your experience with the Galaxy A16 5G! We enjoy seeing it become such a meaningful part of your daily life. When you’re ready to upgrade, we're here to help you make that choice. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G! We enjoy seeing it become such a meaningful part of your daily life. When you’re ready to upgrade, we're here to help you make that choice. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US