Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This phone has great features
on October 10, 2025
Posted by: Fflowers
[This review was collected as part of a promotion.] I use my Samsung phone for literally everything. The camera is great. Pictures are super clear. Call quality is great. Ive only owned Samsungs for a while now and I dont think I'll ever switch to.a different brand. Im always satisfied with what I have . Galaxy AI is pretty helpful as well.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Falls apart.
on October 10, 2025
Posted by: Darkman
[This review was collected as part of a promotion.] My daughter had a screen protector on it.It cracked, go to replace the screen protector it pulled the screen off and out of her phone case.She dropped it once the phone completely came out of its case. The board and all
Value
1
Response from Samsung USBy R&R, October 14, 2025
Ciao Darkman,
Thank you for reaching out and sharing your and your daughter’s experience with your Galaxy A16 5G. We know how upsetting it can be when your device breaks unexpectedly. Repairs can sometimes be unavoidable, which is why we’ve partnered with uBreakiFix as an authorized repair provider. With more than 600 locations nationwide, you should be able to find one nearby. For additional details about uBreakiFix and your warranty options, please contact our Samsung Support Team. We’re here to assist you. Thanks for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your and your daughter’s experience with your Galaxy A16 5G. We know how upsetting it can be when your device breaks unexpectedly. Repairs can sometimes be unavoidable, which is why we’ve partnered with uBreakiFix as an authorized repair provider. With more than 600 locations nationwide, you should be able to find one nearby. For additional details about uBreakiFix and your warranty options, please contact our Samsung Support Team. We’re here to assist you. Thanks for choosing Samsung.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16 5G
on October 10, 2025
Posted by: Moongazer74
[This review was collected as part of a promotion.] Pretty good phone. And I like messing around with AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love love love
on October 10, 2025
Posted by: Medici001
[This review was collected as part of a promotion.] I love the A16 5g and the new galaxy AI very helpful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product feels indestructible. Then its just i
on October 10, 2025
Posted by: KolemanKerbow
[This review was collected as part of a promotion.] The Galaxy Ai is great and everything abt the phone is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on October 10, 2025
Posted by: Samson
[This review was collected as part of a promotion.] Got compliments from my family with the choice I made about my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 10, 2025
Posted by: AC2WALK
[This review was collected as part of a promotion.] Great product very reliable attention to detail definitely recommend to a friend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a must have!!
on October 10, 2025
Posted by: LoveWu9
[This review was collected as part of a promotion.] My device with Galaxy AI feature is the ultimate life line that is a must have for every day living!!
Value
5
Written by a customer while visiting Samsung US