Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Love this phone
on October 10, 2025
Posted by: JphixII
[This review was collected as part of a promotion.] This phone has 6gigs of ram letting games and apps to run smoth. No crashing and no glitches. I am very happy with my phones performance. Over all.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far. Would recommend it .
on October 10, 2025
Posted by: MarineWife98
[This review was collected as part of a promotion.] Use it for watching favorite TV shows and YouTube, also my favorite puzzle games. Video Calls with Grandkids and other friends.
Taking pictures that I make into greeting cards and also print and hang on our walls.
Taking pictures that I make into greeting cards and also print and hang on our walls.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's OK but good
on October 10, 2025
Posted by: Mylove
[This review was collected as part of a promotion.] My phone is Freeze in a lot.It turns on and off by itself.That I can't make phone calls
Value
3
Response from Samsung USBy R&R, October 14, 2025
Hey Mylove,
Thanks for reaching out and sharing your experience with the Galaxy A16 5G. From what you've described, your phone might need a software update. Think of software updates as the oil changes and tune-ups for your device—they help it run more smoothly, enhance the user interface, improve security, and fix small bugs. We recommend installing updates whenever they are available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then scroll to and select Software update or System updates (this may differ by model). Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update exists, it will usually start downloading automatically; on some devices, you might need to tap Download now. After the download completes, follow the on-screen instructions to install the update. For detailed instructions, please see the link below. Thank you for your review — we appreciate your support of Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thanks for reaching out and sharing your experience with the Galaxy A16 5G. From what you've described, your phone might need a software update. Think of software updates as the oil changes and tune-ups for your device—they help it run more smoothly, enhance the user interface, improve security, and fix small bugs. We recommend installing updates whenever they are available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then scroll to and select Software update or System updates (this may differ by model). Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update exists, it will usually start downloading automatically; on some devices, you might need to tap Download now. After the download completes, follow the on-screen instructions to install the update. For detailed instructions, please see the link below. Thank you for your review — we appreciate your support of Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome and works great
on October 10, 2025
Posted by: JLSA16
[This review was collected as part of a promotion.] This phone is an awesome phone still trying to figure some options out and the Galaxy AI is a great tool to help
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone
on October 10, 2025
Posted by: Rhayes75
[This review was collected as part of a promotion.] I love Galaxy AI. My device is used at work when I play SiriusXM on my phone to get through the day dealing with boxes that often are heavy at FedEx Ground. I love my phone so much 💝
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love all my Samsung products!
on October 10, 2025
Posted by: LoveAllMyProducts
[This review was collected as part of a promotion.] I actually own many Samsung products although some are very out dated, ex: our phone which is a Galaxy A14 as we own two of these phones they are still going strong but with minor issues which is expected with so many years of use. Samsung is the top manufacturer for all our electronics, household appliances, TVs and all in-between. Thank you Samsung for always providing my household with quality and reliable products that we can always count on. Today's technology would never be the same without Samsung. Continued success from one of your biggest fans!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works great
on October 10, 2025
Posted by: MrsAllen2020
[This review was collected as part of a promotion.] I love my phone. It works great. I really?
Like the camera is the best phone I have had over the last ten years.
Like the camera is the best phone I have had over the last ten years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It has everything you need in a phone including pr
on October 10, 2025
Posted by: Thedoeboy
[This review was collected as part of a promotion.] U want a budget phone and a headache this phones for you it will do one task at a time maybe... lags so hard you will miss them important business calls even though u answered it
Value
1
Response from Samsung USBy R&R, October 14, 2025
Hey Mylove,
Thanks for reaching out and sharing your experience with the Galaxy A16 5G. From what you've described, your phone might need a software update. Think of software updates as the oil changes and tune-ups for your device—they help it run more smoothly, enhance the user interface, improve security, and fix small bugs. We recommend installing updates whenever they are available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then scroll to and select Software update or System updates (this may differ by model). Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update exists, it will usually start downloading automatically; on some devices, you might need to tap Download now. After the download completes, follow the on-screen instructions to install the update. For detailed instructions, please see the link below. Thank you for your review — we appreciate your support of Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for reaching out and sharing your experience with the Galaxy A16 5G. From what you've described, your phone might need a software update. Think of software updates as the oil changes and tune-ups for your device—they help it run more smoothly, enhance the user interface, improve security, and fix small bugs. We recommend installing updates whenever they are available to keep your device in optimal condition. To check for updates, swipe down with two fingers from the top right corner, tap the Settings icon, then scroll to and select Software update or System updates (this may differ by model). Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update exists, it will usually start downloading automatically; on some devices, you might need to tap Download now. After the download completes, follow the on-screen instructions to install the update. For detailed instructions, please see the link below. Thank you for your review — we appreciate your support of Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US