Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This Product Really has Great Features.
on October 10, 2025
Posted by: ChosenOne
[This review was collected as part of a promotion.] I Use my Device for Internet, Videos, YouTube etc... Apps, and Social Media. I'm also Interested in the Recent Boom of AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Experiences for Galaxy AI
on October 10, 2025
Posted by: LovetoDiscoverNewThings
[This review was collected as part of a promotion.] I love my new Galaxy a16 5g it's the best phone I've ever had and the best experience to me is the options of the camera are amazing and magnificent following along with all of the other features including Galaxy AI and Gemini and so many more features it's very intelligent and the more you use the special features the more new things you can experience using this device and the storage space beats records it's amazing to be able to store things and memories without forgetting them and just to be able to experience these things is amazing thank you to being able to create new things for smarter intelligence and new devices and new beginnings.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Product Has Great Features
on October 10, 2025
Posted by: 2Hot4You
[This review was collected as part of a promotion.] I use it for streaming, videos, it takes awesome pictures and videos Galaxy AI is great 👍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone freezes and locks up all the time.
on October 10, 2025
Posted by: Love2color
[This review was collected as part of a promotion.] I used my phone mostly for watching TV apps. It will freeze at least 4 times a week. Picture picture viewing does run smoothly at all it skips and you can't hear the show. I also have 2 apps that I play and I watch the show while I play on my app. You can't hear half of it and then it completely freezes up and it can take up to an hour just for the phone to restart. I'm very sad that this phone does this its my first Samsung Galaxy phone I've ever had and I'm afraid its going to be my last. I'm sorry I truly hoped it would have been a better phone.
Value
1
Response from Samsung USBy R&R, October 14, 2025
Greetings Love2color,
Thank you for reviewing your Galaxy A16 5G. We hope to offer solutions today to enhance your experience and share helpful tips to maximize your device. Enjoy a great performance at a good value with the Galaxy A16 5G. It offers essential features that add value to daily life. If apps become unresponsive, a quick spring cleaning might help. You don't need to uninstall apps or reset your device—simply clear the app's cache or data. This removes problematic files or bugs. Use your Device Care features to limit background apps and save battery. Clearing cache is like a detox for your apps, removing residual files that may slow them down. To do this, go to Settings, tap Apps, select or search for the app, then tap Storage and Clear cache. For more tips on clearing cache and unnecessary data, see the linked online article below. Our Samsung Support Team is also available to assist if you need further help to boost your device’s performance—contact us via phone, chat, or the Samsung Members app. We value your feedback. Thank you for choosing Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thank you for reviewing your Galaxy A16 5G. We hope to offer solutions today to enhance your experience and share helpful tips to maximize your device. Enjoy a great performance at a good value with the Galaxy A16 5G. It offers essential features that add value to daily life. If apps become unresponsive, a quick spring cleaning might help. You don't need to uninstall apps or reset your device—simply clear the app's cache or data. This removes problematic files or bugs. Use your Device Care features to limit background apps and save battery. Clearing cache is like a detox for your apps, removing residual files that may slow them down. To do this, go to Settings, tap Apps, select or search for the app, then tap Storage and Clear cache. For more tips on clearing cache and unnecessary data, see the linked online article below. Our Samsung Support Team is also available to assist if you need further help to boost your device’s performance—contact us via phone, chat, or the Samsung Members app. We value your feedback. Thank you for choosing Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Has over heating issues and have to reboot all the
on October 10, 2025
Posted by: Stacxs
[This review was collected as part of a promotion.] Gaming and talking with family on and off Facebook. don't like AI!!
Value
2
Response from Samsung USBy R&R, October 13, 2025
Ahoy Stacxs,
Thanks for sharing your experience with the Galaxy A16 5G. It’s a great device for gaming, offering reliable network connectivity, a full battery, and quick readiness. Staying connected with family is vital in today’s tech-driven world, and knowing your device supports this makes it a valuable companion. Although it doesn’t include the full Galaxy AI suite yet, it offers many smart features to improve your experience. If you want to learn more about your device’s features, check out the link below. Phone overheating can happen for various reasons, such as outdated software, too many apps running, apps using GPS location services, and more. Please see the article on how to prevent your phone from overheating in the link provided below. We appreciate your review and your loyalty—enjoy your Samsung device!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy A16 5G. It’s a great device for gaming, offering reliable network connectivity, a full battery, and quick readiness. Staying connected with family is vital in today’s tech-driven world, and knowing your device supports this makes it a valuable companion. Although it doesn’t include the full Galaxy AI suite yet, it offers many smart features to improve your experience. If you want to learn more about your device’s features, check out the link below. Phone overheating can happen for various reasons, such as outdated software, too many apps running, apps using GPS location services, and more. Please see the article on how to prevent your phone from overheating in the link provided below. We appreciate your review and your loyalty—enjoy your Samsung device!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on October 10, 2025
Posted by: Anjie777
[This review was collected as part of a promotion.] This device is superb in quality and all of its capabilities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone quality
on October 10, 2025
Posted by: Mommy2
[This review was collected as part of a promotion.] The phone is so slow. Don't get calls or text messages. Have to keep restarting the phone to make run faster.
Value
1
Response from Samsung USBy R&R, October 13, 2025
Hola Mommy2,
Thank you for sharing your thoughts on the Galaxy A16 5G. We know it can be frustrating when your phone doesn't work properly. Based on your feedback, using the Quick Optimization features available on your device may help. This feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple: go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more tips on keeping your device in good shape, see the online article linked below. If you need more assistance, contact our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We know it can be frustrating when your phone doesn't work properly. Based on your feedback, using the Quick Optimization features available on your device may help. This feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple: go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more tips on keeping your device in good shape, see the online article linked below. If you need more assistance, contact our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G Phone
on October 10, 2025
Posted by: C73V3R0n3
[This review was collected as part of a promotion.] I have received a Galaxy A16 5G cell phone as my upgraded device. I am still learning a lot of the features, but the Galaxy AI feature is pretty awesome. Its given me a cool background for my wall paper and awesome Icons for Halloween or even fall and all. I think that's my favorite so far. I like how the set up is and how easy the wallet is to access it. The only problem I really have is how it stops me from making calls sometimes it just won't dial out. But its a decent phone
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hey there C73V3R0n3,
Thank you for sharing your thoughts on the Galaxy A16 5G. We're happy to hear you're generally having a positive experience. The device is great for expressing your personality, whether through wallpaper changes or using fun seasonal icons. We acknowledge the connection concerns you've noticed when making calls. If your Galaxy phone has low or no signal, it might prevent internet access and limit call functions. Obstructions like trees and buildings can affect reception, depending on your carrier. Indoors, try moving outside to improve signal. You may also be outside your carrier's coverage area or facing an outage. Your analogy of making an outgoing call to merging onto an expressway is perfect—finding an opening to connect. Sometimes this process takes longer, but you can learn more about ensuring successful calls by checking the linked online article. If you need additional help, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We're happy to hear you're generally having a positive experience. The device is great for expressing your personality, whether through wallpaper changes or using fun seasonal icons. We acknowledge the connection concerns you've noticed when making calls. If your Galaxy phone has low or no signal, it might prevent internet access and limit call functions. Obstructions like trees and buildings can affect reception, depending on your carrier. Indoors, try moving outside to improve signal. You may also be outside your carrier's coverage area or facing an outage. Your analogy of making an outgoing call to merging onto an expressway is perfect—finding an opening to connect. Sometimes this process takes longer, but you can learn more about ensuring successful calls by checking the linked online article. If you need additional help, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US