Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Amazing quality
on October 10, 2025
Posted by: SilentBlackElfie
[This review was collected as part of a promotion.] The galaxy ai feature is very helpful. I cannot say enough how it has helped me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
A16 galaxy
on October 10, 2025
Posted by: Jeffrey
[This review was collected as part of a promotion.] On oh my Galaxy a16 I always use everything streaming gaming movies calls business and so forth however it is not the perfect phone sometimes I missed phone calls sometimes it shuts off they're just been a whole lot of problems with this phone since I received it however I would not recommend getting this phone again because it comes with too many problems
Value
2
Response from Samsung USBy R&R, October 13, 2025
Hiya Jeffrey,
Thanks for reaching out and sharing your thoughts about your Galaxy A16 5G. If your device feels slow, check out the linked article on how to optimize it. The Quick optimization feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. Optimization is quick and simple: go to Settings, swipe to Device Care, tap Optimize now, then tap Done. For more tips and tricks, contact our Samsung Support Team. We value your feedback—your support is important to us at Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thanks for reaching out and sharing your thoughts about your Galaxy A16 5G. If your device feels slow, check out the linked article on how to optimize it. The Quick optimization feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. Optimization is quick and simple: go to Settings, swipe to Device Care, tap Optimize now, then tap Done. For more tips and tricks, contact our Samsung Support Team. We value your feedback—your support is important to us at Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the picture, and the other features on the ph
on October 10, 2025
Posted by: Tbeeper
[This review was collected as part of a promotion.] I use it for YouTube and games as well as everything else
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The camera quality is very good.
on October 10, 2025
Posted by: Cassie
[This review was collected as part of a promotion.] Galaxy Ai is very helpful and gives me information I need. It is very useful and adds more character to the device.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Howdy Cassie,
Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear that you find its features useful and that it helps you in daily tasks. We appreciate its character and recognize that each device has unique qualities. Although it doesn’t include the full Galaxy AI rollout, it still offers many smart features to improve your experience. To explore all the cool and hidden features, please visit our online resources. We sincerely thank you for your positive review and for choosing Samsung's innovative products.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear that you find its features useful and that it helps you in daily tasks. We appreciate its character and recognize that each device has unique qualities. Although it doesn’t include the full Galaxy AI rollout, it still offers many smart features to improve your experience. To explore all the cool and hidden features, please visit our online resources. We sincerely thank you for your positive review and for choosing Samsung's innovative products.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My phone has more storage than my old phone
on October 10, 2025
Posted by: Hannekens
[This review was collected as part of a promotion.] My old phone would freeze up a lot but my A16 has been great. No more annoying pop-ups saying that I have no more room, my storage is full.
The A16 has plenty of room for me to keep all of the apps I use.
The A16 has plenty of room for me to keep all of the apps I use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful it runs smoothly
on October 10, 2025
Posted by: Satisfiedgames
[This review was collected as part of a promotion.] Galaxy ai is the best it helped me with a lot of complicated things and overall a good system to have
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is terrible
on October 10, 2025
Posted by: Skylar0909
[This review was collected as part of a promotion.] I absolutely hate this phone. Within the first 24 hours of having it, it started to glitch to the point I counted use it. Its slow! Its constantly telling me that my phone is running slow and should be restarted. I can't take videos on my phone, there is such a huge lag that its like slow motion sort of. When I try to make phone calls, it tells me that my call can't be completed by my service provider to try another provider. Metro PCS has NEVER heard of this problem before. I have to try 5-10 times to make a call before it actually lets me make the call. This phone is infuriating and NOT worth the money it costs. None of the A series galaxy phones are worth buying.
Value
1
Response from Samsung USBy R&R, October 13, 2025
Greetings Skylar0909,
Thank you for sharing your feedback on the Galaxy A16 5G. We understand how frustrating it can be when you're trying to call and your phone isn’t responding normally. This behavior might indicate that it’s time for a software update. Think of software updates as oil changes or tune-ups for your phone or tablet—they keep everything running smoothly. These updates also enhance the user interface, improve security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device optimal. To check for updates, swipe down with two fingers from the top right corner and tap the Settings icon. Then, navigate to and select Software update or System updates—the exact option may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, though some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install the update. For more details about maintaining your device’s software, see the link below. If you need further assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your feedback on the Galaxy A16 5G. We understand how frustrating it can be when you're trying to call and your phone isn’t responding normally. This behavior might indicate that it’s time for a software update. Think of software updates as oil changes or tune-ups for your phone or tablet—they keep everything running smoothly. These updates also enhance the user interface, improve security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device optimal. To check for updates, swipe down with two fingers from the top right corner and tap the Settings icon. Then, navigate to and select Software update or System updates—the exact option may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, though some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install the update. For more details about maintaining your device’s software, see the link below. If you need further assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
BETTER THAN EXPECTED
on October 10, 2025
Posted by: GrowingHippie
[This review was collected as part of a promotion.] It's a step up from the A14. Sturdy. Durable. Easy to use.
Value
5
Written by a customer while visiting Samsung US