Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product is reliable. Its quick, never freezes
on October 10, 2025
Posted by: Amandella
[This review was collected as part of a promotion.] I use my device for everything. Work, own business, personal. It does everything and more. Using Samsung Galaxy AI assists with everyday tasks and helps me be more efficient. It never freezes and needs a restart, has great battery life and memory. Storage is never an issue. Connects seamlessly with all my other devices, Tvs and vehicle. Samsung for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
To many glitches
on October 10, 2025
Posted by: Kaseykasey
[This review was collected as part of a promotion.] Always doing what it wants to do and not what I want
Value
2
Response from Samsung USBy R&R, October 13, 2025
What’s up Kaseykasey,
Thanks for reaching out and sharing your experience with your Galaxy A16 5G. If your device seems to act on its own, there's usually a simple fix. Often, this indicates it’s time for a software update. Updates are like maintenance for your phone or tablet—they help keep everything running smoothly, improve the interface, boost security, and fix bugs. We recommend installing updates whenever they are available to ensure optimal performance. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then select "Software update" or "System updates" depending on your device. Tap "Download and install," "Check for system updates," or "Check for software updates," based on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap "Download now." After the download completes, follow the on-screen prompts to install it. For more detailed steps, refer to the link below. If you need further help, contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thanks for reaching out and sharing your experience with your Galaxy A16 5G. If your device seems to act on its own, there's usually a simple fix. Often, this indicates it’s time for a software update. Updates are like maintenance for your phone or tablet—they help keep everything running smoothly, improve the interface, boost security, and fix bugs. We recommend installing updates whenever they are available to ensure optimal performance. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then select "Software update" or "System updates" depending on your device. Tap "Download and install," "Check for system updates," or "Check for software updates," based on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap "Download now." After the download completes, follow the on-screen prompts to install it. For more detailed steps, refer to the link below. If you need further help, contact our Samsung Support Team. We appreciate your feedback and thank you for being a valued Samsung customer!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great storage
on October 10, 2025
Posted by: Lili34
[This review was collected as part of a promotion.] The phone is amazing and has great storage! The phone always lasts a long time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great upgrade
on October 10, 2025
Posted by: BrunzKlunz
[This review was collected as part of a promotion.] Background play is good. Photos and videos are high quality.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hey there BrunzKlunz,
Thank you for sharing your thoughts on the Galaxy A16 5G. Designed for dependable daily performance, we’re glad it’s helping you stay both productive and entertained. It’s great to see you making full use of your device's features, including multi-tasking and the triple-stack camera system. We appreciate your feedback and invite you to check out the linked article to explore all the useful features your phone provides. Thank you for supporting Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A16 5G. Designed for dependable daily performance, we’re glad it’s helping you stay both productive and entertained. It’s great to see you making full use of your device's features, including multi-tasking and the triple-stack camera system. We appreciate your feedback and invite you to check out the linked article to explore all the useful features your phone provides. Thank you for supporting Samsung!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on October 10, 2025
Posted by: Minerwolf214
[This review was collected as part of a promotion.] This phone is absolutely amazing. I upgraded to this and there is so much more storage and capabilities. The phone runs super fast and the Galaxy AI makes for an easy to navigate system.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Too good and not expensive
on October 10, 2025
Posted by: Ilovemyphone
[This review was collected as part of a promotion.] It's very good with good software and the AI is amazing it makes it very easy to use The phone has a good battery life and you can play games well on it I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I made the switch to Samsung!
on October 10, 2025
Posted by: ACorn222
[This review was collected as part of a promotion.] I made the switch to Android and this being my very first Android.I am wonderfully pleased by the galaxy A16. They're still learning curve , but I have quickly adapted to the features and model. Galaxy\nHas so many new and exciting features , and I have become comfortable using my new cellular device. I have also been using the Galaxy AI feature called Gemini , and it has been an excellent resource. Overall, I highly recommend the Galaxy A16.If you are thinking about making the switch or upgrading your phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Worst of the line
on October 10, 2025
Posted by: KlovesS
[This review was collected as part of a promotion.] It's constantly slow and screwy, plus it weighs a ton.
Value
2
Response from Samsung USBy R&R, October 13, 2025
Hi there KlovesS,
Thank you for your feedback on the Galaxy A16 5G! This phone is built to offer a smooth experience for daily tasks, with features like Device Care to keep it running smoothly. If you encounter lag, adjusting settings can often help improve performance. The Quick optimization feature enhances your device by finding apps that drain battery too much, clearing unnecessary background processes, deleting unwanted files, scanning for malware, and freeing up memory. Optimization is fast and simple: go to Settings, swipe to Device care, then tap Optimize now and Done. For more information on how to optimize your device, check the link below. We value your feedback and thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A16 5G! This phone is built to offer a smooth experience for daily tasks, with features like Device Care to keep it running smoothly. If you encounter lag, adjusting settings can often help improve performance. The Quick optimization feature enhances your device by finding apps that drain battery too much, clearing unnecessary background processes, deleting unwanted files, scanning for malware, and freeing up memory. Optimization is fast and simple: go to Settings, swipe to Device care, then tap Optimize now and Done. For more information on how to optimize your device, check the link below. We value your feedback and thank you for being part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US