Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Not Quite Up to Par
on October 9, 2025
Posted by: EBeeee0302
[This review was collected as part of a promotion.] Got this phone for my son as a test to prepare him for a more expensive phone. It is not very durable, even with having a hard case and screen protector. Also, randomly the screen would stop recognizing his finger taps, so the screen would sort of freeze. Almost like it wants to be a Galaxy S series but can't quite make it over the hump.
Value
3
Response from Samsung USBy R&R, October 10, 2025
Hey there EBeeee0302,
Thank you for reviewing the Galaxy A16 5G. You noted that responsiveness and durability could be enhanced, which provides us with helpful feedback. The A Series delivers essential Galaxy features—reliable performance, a vibrant display, and innovative tools—designed for everyday use. Your feedback guides us on how future updates can better align with these expectations. Each new Galaxy A16 5G aims to become more capable and refined for users like you. Thank you for your review. We sincerely appreciate your choice of Samsung.
-Ty
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Thank you for reviewing the Galaxy A16 5G. You noted that responsiveness and durability could be enhanced, which provides us with helpful feedback. The A Series delivers essential Galaxy features—reliable performance, a vibrant display, and innovative tools—designed for everyday use. Your feedback guides us on how future updates can better align with these expectations. Each new Galaxy A16 5G aims to become more capable and refined for users like you. Thank you for your review. We sincerely appreciate your choice of Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features
on October 9, 2025
Posted by: Shawnd420
[This review was collected as part of a promotion.] Galaxy ai makes everything so much easier great phone all around
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Phone works great
on October 9, 2025
Posted by: Mgilley
[This review was collected as part of a promotion.] I like this phone alot it works really great I do think it could run a little faster but overal6i would rate this device a solid 6/10
Value
3
Response from Samsung USBy R&R, October 10, 2025
Hey Mgilley,
Thank you for reviewing the Galaxy A16 5G. We're glad to hear you’re satisfied with its overall performance, even though you see potential for faster speed. The A Series is continually improving with better processors, Device Care optimization, and smart features that simplify daily use. The Quick optimization tool boosts your device by detecting battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's quick and simple to optimize your phone: go to Settings, swipe to and tap Device Care, then tap Optimize now and Done. For more tips on maintaining your device’s performance, check out the online article linked below. Your feedback motivates us to keep innovating and making Galaxy devices dependable and advanced. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for reviewing the Galaxy A16 5G. We're glad to hear you’re satisfied with its overall performance, even though you see potential for faster speed. The A Series is continually improving with better processors, Device Care optimization, and smart features that simplify daily use. The Quick optimization tool boosts your device by detecting battery-draining apps, freeing up memory, removing unnecessary files, scanning for malware, and closing background apps. It's quick and simple to optimize your phone: go to Settings, swipe to and tap Device Care, then tap Optimize now and Done. For more tips on maintaining your device’s performance, check out the online article linked below. Your feedback motivates us to keep innovating and making Galaxy devices dependable and advanced. Thank you for your review and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
My A16 in a nutshell...
on October 9, 2025
Posted by: Imcrazy4real
[This review was collected as part of a promotion.] My Galaxy, what can I say ...its been exactly what I needed and has performed with excellence. Its got it all, decent camera, lots of storage, tons of options for personalization also. I couldn't be happier.
Value
4
Response from Samsung USBy R&R, October 10, 2025
Greeting Imcrazy4real,
Thank you for your thoughtful review of the Galaxy A16 5G. You highlighted its strong performance, camera quality, and storage flexibility, all of which make this model a reliable daily companion. The Galaxy A16 was designed to deliver dependable speed and customization, giving users the freedom to personalize their experience. The power of Samsung innovation is even better when shared—thank you for your feedback!
-Ty
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Thank you for your thoughtful review of the Galaxy A16 5G. You highlighted its strong performance, camera quality, and storage flexibility, all of which make this model a reliable daily companion. The Galaxy A16 was designed to deliver dependable speed and customization, giving users the freedom to personalize their experience. The power of Samsung innovation is even better when shared—thank you for your feedback!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had ever. ........................
on October 9, 2025
Posted by: Bigzeb34
[This review was collected as part of a promotion.] My Galaxy A1 is a beast and the fastest fastest ever.................,,,,,,, .........................
Value
5
Response from Samsung USBy R&R, October 10, 2025
Hello Bigzeb34
We’re excited to hear you’re enjoying your Galaxy A16 5G. You mentioned the camera and streaming experience, both of which showcase the balance of clarity and speed that the Galaxy A Series is designed to provide. It’s great to know the device delivers vibrant visuals and reliable performance in your daily routine. Thank you for your positive review. We appreciate your choice of Samsung.
-Ty
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We’re excited to hear you’re enjoying your Galaxy A16 5G. You mentioned the camera and streaming experience, both of which showcase the balance of clarity and speed that the Galaxy A Series is designed to provide. It’s great to know the device delivers vibrant visuals and reliable performance in your daily routine. Thank you for your positive review. We appreciate your choice of Samsung.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Just learning
on October 9, 2025
Posted by: Kittycat74
[This review was collected as part of a promotion.] Checking it out. So far is been ok. I have no clue on what else to write
Value
5
Response from Samsung USBy R&R, October 10, 2025
Hey there Kittycat74,
We appreciate you taking the time to review your Galaxy A16 5G. Exploring a new device is always exciting, and it’s great to hear your early experience has been positive. The Galaxy A16 is designed for simplicity and smooth performance, perfect for discovering new features at your own pace. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
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We appreciate you taking the time to review your Galaxy A16 5G. Exploring a new device is always exciting, and it’s great to hear your early experience has been positive. The Galaxy A16 is designed for simplicity and smooth performance, perfect for discovering new features at your own pace. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on October 10, 2025
Posted by: Mlupo1
[This review was collected as part of a promotion.] It's awesome with camera and for streaming from this device
Value
5
Response from Samsung USBy R&R, October 10, 2025
Hey Mlupo1,
We love hearing how much you enjoy your Galaxy A16 5G. Your comments about its speed and responsiveness highlight why this model is a fan favorite. Built for smooth multitasking and efficiency, the A16 reflects Samsung’s goal to deliver reliable power and performance in every detail. Thank you for choosing Samsung as your go-to brand.
-Ty
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We love hearing how much you enjoy your Galaxy A16 5G. Your comments about its speed and responsiveness highlight why this model is a fan favorite. Built for smooth multitasking and efficiency, the A16 reflects Samsung’s goal to deliver reliable power and performance in every detail. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Good phone..at first
on October 10, 2025
Posted by: Rocky1982
[This review was collected as part of a promotion.] When I first got the phone it was awesome. Faster than my A15 5G. Then it continues to get slower and slower. Not to impressed with it.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hello Rocky1982,
Thank you for sharing your experience with the Galaxy A16 5G. If your device slows down over time, several factors could be responsible. The best solution is usually a software update, which acts like an oil change or tune-up—keeping your device running smoothly, improving the user interface, enhancing security, and fixing small bugs. We suggest installing updates whenever available to maintain optimal performance. To update, swipe down from the top right corner with two fingers, tap the Settings icon, then choose Software update or System updates. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. The update should start downloading automatically; if not, tap Download now. Once downloaded, follow the on-screen prompts to complete the installation. For detailed update instructions, including backing up files, please visit the provided link. Thank you for your feedback and for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. If your device slows down over time, several factors could be responsible. The best solution is usually a software update, which acts like an oil change or tune-up—keeping your device running smoothly, improving the user interface, enhancing security, and fixing small bugs. We suggest installing updates whenever available to maintain optimal performance. To update, swipe down from the top right corner with two fingers, tap the Settings icon, then choose Software update or System updates. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. The update should start downloading automatically; if not, tap Download now. Once downloaded, follow the on-screen prompts to complete the installation. For detailed update instructions, including backing up files, please visit the provided link. Thank you for your feedback and for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US