Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Negative 5 stars-do not recommend!
on October 22, 2025
Posted by: SadSamsungLover
[This review was collected as part of a promotion.] My Samsung device has been disappointing. It freezes constantly, battery drains fast, and apps crash often. The camera quality isn’t great, and updates seem to make things worse. I expected reliability but got frustration instead. Definitely not worth the hype — I’d give it negative five stars if I could.
Value
1
Response from Samsung USBy R&R, October 23, 2025
Hello there, and thank you for taking the time to share your feedback on your Galaxy A16 5G. Packed with all the essentials to help you throughout the day, with some optimizations, the A16 5G is a great device to have in your tech toolkit. Based on the behaviors you have explained, your device would benefit from a quick optimization. The Quick optimization feature improves your device's performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unnecessary files, scans for malware, and closes background apps. Optimizing your phone is quick and straightforward. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. You can learn more about optimizing your device in the article linked below. And remember, our Samsung Support Team is always here to help. If you are experiencing any unusual behavior with your device or would like tips to keep it running smoothly, please don’t hesitate to reach out. We thank you for your feedback. Thank you for being a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung superb sweetness
on November 1, 2025
Posted by: happygamer69
[This review was collected as part of a promotion.] Wow I am shocked! This phone is amazing it was an upgrade and is still far behind the new phones but I have tried my best to overload it and I cannot I have downloaded so many games and I play all the time. I never run out of battery and with Galaxy AI the possibilities are endless just truly impressed thanks guys!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pocket size dynamite
on December 5, 2025
Posted by: Srinivas
[This review was collected as part of a promotion.] I have been using from last 7 month, it is smooth never lags and battery backup is so good, light weighted, sleek design overall a 5* from my side, I don't see any issue at all. I would recommend this phone if you want to buy a budget phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Calls and texts are great Internet connection is a
on December 5, 2025
Posted by: Itzyboo
[This review was collected as part of a promotion.] Galaxy AI works splendidly. I don't like the lag the phone has overall. But for just calls and texts it's good.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hi Itzyboo,
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear that your Galaxy A16 5G performs well for calls and messages, and we value your feedback on its overall performance. The A16 is built for dependable connectivity and AI-enhanced efficiency, and your feedback helps us improve future updates to enhance navigation and the online experience. If you notice the device lagging or taking longer to open apps during normal use, a quick device optimization may be needed. To optimize, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more tips on maintaining your device's performance, please see the link below. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far.
on December 6, 2025
Posted by: MyGreatGalaxyPhone
[This review was collected as part of a promotion.] I've owned a number of Galaxy phones over the last few years. This has been the best so far. I will always buy a Galaxy phones. I do everything with this phone. Gaming, texting, internet, talk, streaming, it's been a great phone. I will be upgrading my phone soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 5G
on December 8, 2025
Posted by: Patrice
[This review was collected as part of a promotion.] This product has been a good phone. With Galaxy AI, I will upgrade soon as this piece of equipment is not optimal anymore. However, I use this equipment for multiple actions. For example: phone calls, texting, emailing, researching, word processing, computing, and much more. This phone has been all I needed at the time of purchase. Now that I opened my own company, I need to upgrade to an even more sophisticated phone as I will be using the new phone for inventory, sales, reports, and much more .
Value
4
Response from Samsung USBy R&R, December 22, 2025
Hi Patrice,
Thank you for sharing how the Galaxy A16 5G supported you across everyday and professional tasks. Galaxy smartphones are designed to grow alongside changing needs offering options that adapt as goals expand. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how the Galaxy A16 5G supported you across everyday and professional tasks. Galaxy smartphones are designed to grow alongside changing needs offering options that adapt as goals expand. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris
from Texas USA
Expertise:Expert
Verified Purchase:Yes
Terrible battery life, does NOT even last a day. Must recharge often. Slow to reload content. Phone cannot block spam calls, even with the unknown caller not listed feature is turned on.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, December 12, 2025
Howdy Chris,
Thank you for your detailed feedback on the Galaxy A16 5G. This model aims to balance daily power efficiency with intelligent connectivity. Samsung Galaxy devices include settings and features to help you monitor and prolong battery life. Keep track of battery performance and activate power saving modes as needed to optimize usage. For tips on maximizing your device’s battery, please refer to the online resource below. Your insights help us enhance energy management and call features across Galaxy products. We appreciate you sharing your Samsung experience with us.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your detailed feedback on the Galaxy A16 5G. This model aims to balance daily power efficiency with intelligent connectivity. Samsung Galaxy devices include settings and features to help you monitor and prolong battery life. Keep track of battery performance and activate power saving modes as needed to optimize usage. For tips on maximizing your device’s battery, please refer to the online resource below. Your insights help us enhance energy management and call features across Galaxy products. We appreciate you sharing your Samsung experience with us.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This device has good features,
on December 14, 2025
Posted by: Caine74
[This review was collected as part of a promotion.] Galaxy Ai really breaks things down to where you can understand it better
Value
3
Response from Samsung USBy R&R, December 15, 2025
Hi Caine74,
We’re excited that Galaxy AI is enhancing how you use your Galaxy A16 5G. This device was made to simplify technology, breaking down tasks clearly so you can do them more easily and confidently. To learn more about Galaxy AI features, please check out the online article linked below. Thank you for being part of the Samsung family and sharing your experience.
Use features with Galaxy AI on your Galaxy phone and tablet https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re excited that Galaxy AI is enhancing how you use your Galaxy A16 5G. This device was made to simplify technology, breaking down tasks clearly so you can do them more easily and confidently. To learn more about Galaxy AI features, please check out the online article linked below. Thank you for being part of the Samsung family and sharing your experience.
Use features with Galaxy AI on your Galaxy phone and tablet https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US