Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I like it quite a lot
on October 3, 2025
Posted by: Tyben91
[This review was collected as part of a promotion.] Galaxy A16 5G is a versatile and sleek phone making it easier and intuitive to navigate!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest and sleek.
on October 3, 2025
Posted by: Truthindenver
[This review was collected as part of a promotion.] This is absolutely the fastest running and the sharpest looking phone I have ever owned. The ease of running multiple apps simultaneously and smoothly switching between them is unmatched. I've had multiple Motorola and LG phones and my A16 is faster and better looking than all of them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent for a basic phone
on October 4, 2025
Posted by: LLJW999
[This review was collected as part of a promotion.] Have only used the new Galaxy Ai feature to many times because like the title says its decent for a basic phone model. I pretty much only use it for calling, texting, Spotify, and slso Pokémon GO. But I do also Facebook,Instagram,& Snapchat but I dont go on any of them that often.
Reason its decent is even with updates it crashes alot i have barley used any of the phones memory plus i have the biggest size memory SD card thats barely got anything on it and the phone still has crash episodes daily I actually have 2 Galaxy A16's that I swap in between throughout the day to let the other litlerally cool of because they both will get mad hot and spazz out an crash no matter what im doin on wither of them an no I dont leave multiple apps open the max I'll have is 2 at the same time.
Reason its decent is even with updates it crashes alot i have barley used any of the phones memory plus i have the biggest size memory SD card thats barely got anything on it and the phone still has crash episodes daily I actually have 2 Galaxy A16's that I swap in between throughout the day to let the other litlerally cool of because they both will get mad hot and spazz out an crash no matter what im doin on wither of them an no I dont leave multiple apps open the max I'll have is 2 at the same time.
Value
3
Response from Samsung USBy R&R, October 7, 2025
Hello there LLJW999,\n\nThank you for reaching out and sharing your experience with your Galaxy A16 5G. I'm glad to hear your phone is functioning well. If you experience app crashes despite having the latest software and apps, it might just need some device optimization. To keep your device running smoothly, you can use the Device Care feature, which shows your battery, storage, and RAM status. You can also automatically optimize your device for better performance by going to Settings, selecting Device care, tapping Optimize now, and then Done. For additional tips on maintaining your device's performance, see the linked article below. This can also help extend your battery life. To further improve your battery life, go to Settings > Battery and review the apps using the most power. Remember, apps that use GPS or Bluetooth often drain more power and can cause your phone to heat up. There's also a link to an article with tips on keeping your device at a normal temperature. We appreciate your feedback and thank you for choosing Samsung. \n\nGet the most out of your Galaxy phone or tablet battery\nhttps://www.samsung.com/us/support/answer/ANS10002534/\n\nKeep your Galaxy phone or tablet from slowing down with Device Care\nhttps://www.samsung.com/us/support/answer/ANS10001953/\n \nKeep your Galaxy device at its normal operating temperature\nhttps://www.samsung.com/us/support/answer/ANS10002887/\n\n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
5
Well this brand and product has great camera view
on October 4, 2025
Posted by: SexiiCherry
[This review was collected as part of a promotion.] This Samsung phone product has great video and camera view which i absolutely love..I also like this brand and phone because it's very strong even when you dropped it multiple of times
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than the last
on October 4, 2025
Posted by: Locally918H8d
[This review was collected as part of a promotion.] Let me tell you guys it's like night and day from the a15 with galaxy AI, the cameras and Samsung ui 7 cant beat it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features
on October 4, 2025
Posted by: Hale91
[This review was collected as part of a promotion.] This phone has a great camera which i use dailey for my hunting cameras and it also has great picture quality better than most galaxy phones ive seen yet!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on October 4, 2025
Posted by: Loveoverboard7
[This review was collected as part of a promotion.] I like this phone. Have good features and good camera quality. Watching good quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This celular device is the best budget phone
on October 4, 2025
Posted by: AnAccident
[This review was collected as part of a promotion.] This Samsung A16 has such qualifying features for a low price. This phone has 128 gb storage, perfect for some games and apps that are necessary in your daily life. This phone can run smoothly depending on your setting and how smooth you want it to run. For instance, one could go to settings and change the fps on how their phone runs, which I believe is an amazing add-on on a budget phone. This phone has an amazing display with no lag in games, and very productive, if you ask me. I could be doing some school supplies shopping while having the list open on one side and videos open as well, making it very helpful for people who crash everytime they have to switch tabs every second. This phone barely overheats at all, less you're playing Genshin. That was a joke. Anyways, I do recommend this phone a lot. It's very cheap with lots of storage and amazing camera. Honorable mention: GALAXY AI. It's helped me so much on organizing and helping me with stuff my limited capacity brain can not find out. Such an amazing add on from part of Samsung.
Value
5
Written by a customer while visiting Samsung US