Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Great storage, system, and installed apps.
on October 2, 2025
Posted by: CarLocv
[This review was collected as part of a promotion.] I use my Galaxy phone for work, reading, listening to music, watching videos, taking photos, playing games, chatting with friends and family.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has en easy access, easy to navigate.
on October 2, 2025
Posted by: Geena50
[This review was collected as part of a promotion.] I use my phone to access the latest news, to access my work emails, and use the AI feature to help me research a question or a problem. The AI feature is very helpful, as I use it daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My honest opinion of the galaxy A16
on October 2, 2025
Posted by: JjilovesA16
[This review was collected as part of a promotion.] For the most part I would say the galaxy A16 is great phone especially when you take into consideration the fact that I'm sure quite a few people got the A16 for free by adding four lines or what
have you depending on your phone carrier or current situation. A few things to point out, the capabilities of it exceeded my expectations by far that I'm sure some will find it difficult to navigate. But in saying this, I say this with certainty. Once you do figure out how to navigate the A16 you will be pleasantly surprised with the many different things it can do. And secondly a huge advantage over most phones that I've come across so far. Is it comes with the function where you can go into the settings and literally scan your phone to see if it's running the way that it should or if there's any issues detected without having to download some app or go to some website, which is going to direct you to another site, which is going to direct you to another one and before you know it you're overwhelmed and you just give up. Now left frustrated and overwhelmed because your phone doesn't function as you expected or quite simply as it should. So if you're in the market for a new phone I would highly recommend the Samsung A16. Your only regret will be that you didn't get one sooner. Don't believe all the hype that you hear and see about other phones, things aren't always as they appear. This is just my opinion, an honest opinion. I'm just putting it out there for all to see.
have you depending on your phone carrier or current situation. A few things to point out, the capabilities of it exceeded my expectations by far that I'm sure some will find it difficult to navigate. But in saying this, I say this with certainty. Once you do figure out how to navigate the A16 you will be pleasantly surprised with the many different things it can do. And secondly a huge advantage over most phones that I've come across so far. Is it comes with the function where you can go into the settings and literally scan your phone to see if it's running the way that it should or if there's any issues detected without having to download some app or go to some website, which is going to direct you to another site, which is going to direct you to another one and before you know it you're overwhelmed and you just give up. Now left frustrated and overwhelmed because your phone doesn't function as you expected or quite simply as it should. So if you're in the market for a new phone I would highly recommend the Samsung A16. Your only regret will be that you didn't get one sooner. Don't believe all the hype that you hear and see about other phones, things aren't always as they appear. This is just my opinion, an honest opinion. I'm just putting it out there for all to see.
Value
3
Response from Samsung USBy R&R, October 3, 2025
Hi JjilovesA16
Thanks for sharing your detailed thoughts on the Galaxy A16 5G. It’s wonderful to learn how the device surpassed your expectations in areas like performance, versatility, and everyday use. Your feedback indicates that, although some users might need a little time to get comfortable with navigation, the Galaxy A16 5G provides a broad array of features—from intuitive settings adjustments to multimedia functions—that make using it a satisfying experience. Samsung designs products with both performance and user accessibility in mind, ensuring each Galaxy device integrates seamlessly into daily life. We appreciate your review and are happy to have you in the Samsung community. -Ty
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Thanks for sharing your detailed thoughts on the Galaxy A16 5G. It’s wonderful to learn how the device surpassed your expectations in areas like performance, versatility, and everyday use. Your feedback indicates that, although some users might need a little time to get comfortable with navigation, the Galaxy A16 5G provides a broad array of features—from intuitive settings adjustments to multimedia functions—that make using it a satisfying experience. Samsung designs products with both performance and user accessibility in mind, ensuring each Galaxy device integrates seamlessly into daily life. We appreciate your review and are happy to have you in the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
A single crack
on October 2, 2025
Posted by: AirSpecialistsLLC
[This review was collected as part of a promotion.] 1 Crack in the screen made it so ii couldn't finger swipe
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Has great features and picture
on October 2, 2025
Posted by: Damamas1010
[This review was collected as part of a promotion.] I use my phone for streaming videos and I also take lots of pictures the camera quality is very good and I also like to use Galaxy AI to modify and retouch photos
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Loaded w/ annoying garbage you can't turn off
on October 2, 2025
Posted by: Mike
from York, SC
Expertise:Intermediate
This has been the BIGGEST Waste of money I have ever made. It is completely useless if you are dumb enough to turn on the Wi-Fi or Mobile Data. You are bombarded with so may pop-up ads you can't do anything productive with your phone. I don't want/need Google, I don't want/need Gemini AI. I'll just buy a Moto Flip Phone next time and skip the Hassle!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R, October 3, 2025
Hello there Mike, Thank you for sharing your thoughts on the Galaxy A16 5G. We understand that added features like circle to search, smart features and integrated Google services may feel overwhelming to some, especially if you prefer a simpler experience. Galaxy devices are designed to offer robust connectivity, personalization, and AI support to make everyday use more powerful and efficient. Many users enjoy how these smart tools can streamline their day-to-day activities, from managing tasks to enhancing entertainment. We appreciate your perspective and are glad you chose Samsung, where we continuously innovate to meet a wide variety of preferences. Thanks for reaching out and we appreciate having you as a part of the Samsung community. -Ty
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 2, 2025
Posted by: Nan307
[This review was collected as part of a promotion.] Love the phone very much nothing bad to say about it
Value
5
Response from Samsung USBy R&R, October 8, 2025
\nHi there Nan307, \nWe’re happy to hear you’re enjoying your Galaxy A16 5G! It’s great to see how well it integrates into your daily life. Designed for smooth and practical use, the A16 5G delivers exactly that, as your experience confirms. If you're thinking about getting one, this might be your cue to go for it—you won’t be disappointed. Thanks for your review, and we appreciate your choice of Samsung. \n-Ty \nSamsung Support \nsmsng.us/Samsung-Support \nSamsung Community \nsmsng.us/Samsung-Community \nFacebook \nsmsng.us/Facebook-Messenger \nX \nhttps://smsng.us/X-Messages\n
Written by a customer while visiting Samsung US
Customer Rating
3
Skip the 16
on October 2, 2025
Posted by: Love2Shop222
[This review was collected as part of a promotion.] I like the 15 better. First, it doesn't have the fun Snapchat filters in the camera like the A15. That was one of my most favorite things about the A15. Second, the battery sucks on the A16. I'm also not happy about how slow and literally sometimes irresponsive the phone is. If you have the 15 just hold onto it until another one comes out because the 16 is terrible
Value
3
Response from Samsung USBy R&R, October 3, 2025
Hello Love2Shop222
Thank you for comparing the Galaxy A15 5G and A16 5G, especially noting their creative filters and battery life. The Galaxy A16 5G is designed as a straightforward, everyday smartphone with 5G connectivity, essential smart features, and a durable build. While some features differ between the models, many users find that the A16 5G offers dependable performance for basic tasks and integrates well within the Galaxy ecosystem. You can still use Snapchat filters on your Galaxy A16 5G by selecting the Fun mode in your camera settings. Refer to the link below for more details on your camera options. Your feedback underscores how each Galaxy device can cater to different user needs, and we appreciate having you as part of the Galaxy community. Thank you for choosing Samsung as your preferred brand. Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Thank you for comparing the Galaxy A15 5G and A16 5G, especially noting their creative filters and battery life. The Galaxy A16 5G is designed as a straightforward, everyday smartphone with 5G connectivity, essential smart features, and a durable build. While some features differ between the models, many users find that the A16 5G offers dependable performance for basic tasks and integrates well within the Galaxy ecosystem. You can still use Snapchat filters on your Galaxy A16 5G by selecting the Fun mode in your camera settings. Refer to the link below for more details on your camera options. Your feedback underscores how each Galaxy device can cater to different user needs, and we appreciate having you as part of the Galaxy community. Thank you for choosing Samsung as your preferred brand. Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US