Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
Durable and reliable
on September 30, 2025
Posted by: BriansWife
[This review was collected as part of a promotion.] The Samsung galaxy is one of the best phone option available. The galaxy AI is always helpful when I run into problems discovering what new updates bring in. I love these phones. Samsung pass is so convenient for everyday tasks being accomplished as well as keeping my information secure.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great phone for simple users
on September 30, 2025
Posted by: Benjay
[This review was collected as part of a promotion.] The galaxy Ai was on point and we'll maintained phone could use more speed and more ram
Value
3
Response from Samsung USBy R&R, October 1, 2025
Hey there Benjay, Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We appreciate your insight, as we are always eager to hear from our users about how they interact with their devices. If you notice your device needing a boost in speed and RAM, you can optimize it in Settings. To keep your device running smoothly, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. You can learn more about maintaining your device’s performance by checking out the online article linked below. While all the features of the Galaxy A16 5G are exciting, the full rollout of Galaxy AI has not yet reached this model; however, it still includes many smart features that will enhance your experience. Thank you for your review, and we appreciate you being part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great storage and awesome camera
on September 30, 2025
Posted by: TanakaG
[This review was collected as part of a promotion.] I love playing games on my Galaxy A16, and the sound quality when I'm cranking out the jams....AMAZING. This device is easy to navigate and just top tier in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Trustworthy phone...
on September 30, 2025
Posted by: ShakeNBake22
[This review was collected as part of a promotion.] This phone works well in heat, takes the beating i hand out to it everyday...
Overall it is worth it's money, only thing is I wish they would make screens that do not crack but otherwise very good... been happy with it for the 4 months I have had it.
Overall it is worth it's money, only thing is I wish they would make screens that do not crack but otherwise very good... been happy with it for the 4 months I have had it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product its to slow
on September 30, 2025
Posted by: Shahin
[This review was collected as part of a promotion.] Im not happy with this product the A16 its too slow doesn't change the page I can't watch movies
Value
3
Response from Samsung USBy R&R, October 1, 2025
Hello Shahin, Thank you for sharing your experience with the Galaxy A16 5G. If you notice your device slowing down, consider optimizing it. You can use the Device care feature to monitor your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for improved performance. To do this, go to Settings, swipe to and tap Device care, then select Optimize now and tap Done. For more details, check the online article linked below. We appreciate your review and thank you for choosing Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phone
on September 30, 2025
Posted by: CinnaMuffin78
[This review was collected as part of a promotion.] The Galaxy A16 is a much up to date phone. The settings and apps features are much more smoother than the phone before. The camera is more precise when taking pictures and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product
on September 30, 2025
Posted by: Mckibpat
[This review was collected as part of a promotion.] I have 2 different galaxy devices and wouldn't give them up except for a newer galaxy. I use the galaxy AI all the time and it practically runs me day by keeping me on time. No real issues with it. Great product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Reliable Everyday Phone with Solid Features
on September 30, 2025
Posted by: HappyUser16
[This review was collected as part of a promotion.] The Samsung Galaxy A16 has been a dependable daily driver. Performance is smooth for everyday use, the display is clear and bright, and battery life easily lasts all day. The camera takes sharp, vibrant photos in good light, though it can struggle a bit in low light. Galaxy AI features add helpful tools, like translation and summarization, which are handy. Overall, it’s a well-rounded phone that offers great value, even if it’s not perfect. I’m happy with it. ★★★★☆
Value
4
Written by a customer while visiting Samsung US