Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
Worse samsung phones ive ever owned
on September 29, 2025
Posted by: Linnybird
from Wenatchee wa
Expertise:Intermediate
Let me start off by saying this is the first samsung phone I have ever hated with a passion! First the phone keeps crashing its slow very laggy can't listen to music and do anything else otherwise the phone has a mental break down and stops working Secondly in order for my wifi calling to work whenever I reconnect to wifi I have to restart my phone every single time and when I restart my phone I then get a system ui isnt working code pop up and my phone is useless for about 10 minutes I bought my phone brand new has always been in a case and taken care of I dont have a ton of games I have I think 2 games the phone constantly over heats camera quality isnt the worse but it isn't amazing very disappointed in this phone I am unfortunately stuck with this stupid phone till I can afford a new one dont buy this phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, September 30, 2025
Hi Linnybird, Thank you for updating us on your Galaxy A16 5G. We’re glad to help you troubleshoot and enhance your device experience. If you use your device frequently, remember to close apps you're not actively using. Also, perform regular device optimization to keep everything running smoothly when switching between apps. If possible, enable Wi-Fi calling mode, which makes updating your settings easier. Ensure your Wi-Fi network is compatible with your device and recognizes it when connected. Most importantly, keep your device updated, as many concerns can be resolved with a software update. More information on device maintenance and updates is linked below. Thank you for your review. We appreciate you choosing Samsung as your preferred brand. How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10002027/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My A16 Galaxy
on September 29, 2025
Posted by: Butterfly82
[This review was collected as part of a promotion.] I have an a16 Galaxy and it is very efficient and very useful for what I use it for I've never had problems with it when I am trying to take and talk to my family that lives very far away from me so I video chat a lot the cameras are really nice on it and the data runs real well it's a 5G and I think that it is something that I'd recommend to pretty much about anybody.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
GREAT phone for a fixed income!
on September 29, 2025
Posted by: tankarank
[This review was collected as part of a promotion.] Besides, being a little slower than my s 24 and the camera doesn't have as many features.But still takes great quality photos.This phone is perfect for someone.That is on a budget, or has a fixed income.
The battery last me forever.You cannot charge it wireless, but it does do fast charge.I have not tried the Galaxy a I yet hoping I can get that going because Galaxy AI is great a I helps me out so much with finding information and keeping track of my appointments, i love the fact I can call and send text hands free very safe way to be able to communicate.. I love that it's a little smaller fits in my hand great texting is so easy and the speaker on it is impressive.I really thought for the cost.I would be getting low grade phone, but it is actually a pretty decent phone for the money.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features ,and easy to use
on September 29, 2025
Posted by: Greateagle2136
[This review was collected as part of a promotion.] Galaxy AI is a great phone and has many of the finest fratures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone great security Easy to use
on September 29, 2025
Posted by: Luv2read
[This review was collected as part of a promotion.] Love this phone. Easy to use great security already installed. I've bought this same phone for my grandkids and husband. It's great for any age group. Only phone I've loved this much.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome new features!
on September 29, 2025
Posted by: Brandy
[This review was collected as part of a promotion.] Galaxy AI is awesome! Phone streaming is great and fast! Camera is also detailed and professional!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has smooth scrolling..
on September 29, 2025
Posted by: guesttwentyninethirtyfour
[This review was collected as part of a promotion.] Hello Samsung i have this phone and won't download hardly any apps . But what i really need is WhatsApp business WhatsApp messager. This is the one I need the most . So now I am s t uck with a phone that I can't use for work.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Very sharp camera upto 30x magnification
on September 29, 2025
Posted by: 1010274
[This review was collected as part of a promotion.] I love this phone. Works great with my galaxy 2 buds.
Value
4
Written by a customer while visiting Samsung US