Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
So far so good. Wish it did wireless charging!
on September 22, 2025
Posted by: DizzyDez524
[This review was collected as part of a promotion.] I haven't yet tried all the Gemini & A1 features. I kinda feel like it's a little complicated to use. But as for the Galaxy A16, it's pretty good. I've had newer more advanced models and I must say it's not too far off.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is ok
on September 22, 2025
Posted by: Chuck1982
[This review was collected as part of a promotion.] So it does have alot of storage that is fantastic but lags on big games like mech arena it does not hold signal well inside or outside same deal and the screrns are weak i barely dropoed it and whole screen shattered
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone the features are amazing
on September 22, 2025
Posted by: Alnertosphone
[This review was collected as part of a promotion.] My galaxy A15 is probably the best choice I made when buying a phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
With the name being Galaxy, Im disappointed.
on September 23, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] System UI isn't responding constantly pops up to wait or close. If I close it shuts my phone completely down and night cant get back into it. I checked my storage and I am only using half of what I can use. I cant answer calls from phone a lot and i can never see or answer calls from messenger. Im constantly kicked out from whatever im doing. If I want to take a picture it says processing so I am unable to take one. The screen starts going bezerk sometimes and I constantly have trouble opening up an app and turning the phone off or on. Its extremely frustrating daily. I dont get to do what I need to do at the time. I want to throw it in the creek, but I cant because I still owe on it. I tried to upgrade through TMobile but I have to pay it off first. Honestly, I hate this phone!
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hey there, Thank you for sharing your feedback on the Galaxy A16 5G. We appreciate you taking the time to do so. If you encounter performance issues or apps closing unexpectedly, remember that Galaxy devices include optimization tools and system updates that enhance performance over time. Many users appreciate the A16 for its 5G connectivity and modern features, making it a dependable daily companion. For more troubleshooting advice, please refer to the resource below. If you need additional help, contact our Samsung Support Team. Thanks for choosing Samsung as your preferred brand. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great product with a good camera.
on September 23, 2025
Posted by: Galaxy123
[This review was collected as part of a promotion.] I love this hiw galexy has invorperated there version of Galexy A.I and they have made it easy to use. I mainly use my phone for streaming and playing games but when i do use a.i its so imforitive and correct.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is beginner friendly
on September 23, 2025
Posted by: love2shine
[This review was collected as part of a promotion.] The Samsung. GALAXY AI- A16
is fast, simple to use, sleek, an amazing camera, so worth it for the money that you save. Im considered to be pretty picky by most people, that being said I have no complaints about this device. Over all pretty happy and blown away at its quickness and performance.
is fast, simple to use, sleek, an amazing camera, so worth it for the money that you save. Im considered to be pretty picky by most people, that being said I have no complaints about this device. Over all pretty happy and blown away at its quickness and performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samung now!
on September 23, 2025
Posted by: ohsnapShan
[This review was collected as part of a promotion.] After receiving this Samsung cellphone, I believe that I'll be a purchaser of Samsung phones for life! I love all of the features and ways to customize my phone! Plus, I'm always getting updates and things to upgrade or make things better. I will definitely be continuing on with Samsung for many years to come!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone it's great
on September 23, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love my phone it's great I use my phone all the time
Value
5
Written by a customer while visiting Samsung US