Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4 out of 5
4.4
(5,181 Reviews)
Open Ratings Snapshot
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product. 
(
41 out of 59
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3 out of 5
3
SAMSUNG GALAXY
on September 22, 2025
Posted by: SAMSUNGGALAXY
[This review was collected as part of a promotion.] good phone with value in budget, compared to high end phones. so far i have no issues with this phone. i am overall satisfied.
Value
3 out of 5
3
Response from Samsung USBy R&R, September 23, 2025
Hello SAMSUNGGALAXY, Thank you so much for sharing your feedback on the Galaxy A16 5G! We're really glad to hear you're enjoying the great value and solid performance it offers. It’s wonderful to know that the Galaxy A16 5G helps you with your daily needs and keeps up with your lifestyle. We truly do this for amazing users like you. Thank you for being a special part of Samsung's ongoing journey! -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
to transfer prior account was unseccessful
on September 22, 2025
Posted by: franskes
[This review was collected as part of a promotion.] streaming movies and shopping ai is confusing and it adds to my searches if I search michelles name it adds my last name for example and begins seach based off its add in DISTURBING
Value
3 out of 5
3
Response from Samsung USBy R&R, September 24, 2025
Howdy franskes, Thank you for sharing your experience with your Galaxy A16 5G. We appreciate hearing from our customers about how their devices are working for them. It’s wonderful that you can stream your favorite content and shop directly from your phone. The 6.7” Super AMOLED display offers an immersive viewing experience. Regarding the search function, because your current device doesn’t have AI, we need to investigate why your account didn’t transfer properly and why someone else’s name appears instead. Please contact our Samsung Support Team at 1-800-SAMSUNG for further assistance. We look forward to helping you and thank you for choosing Samsung as your go-to brand. -Ty

Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very good basic phone
on September 22, 2025
Posted by: UltraDeb
[This review was collected as part of a promotion.] This phone performs extremely well for an entry level phone. I also have an Ultra S24, so I use both of them side by side. The full Samsung experience is available including AI and circle to search. It's a great buy that provides a high quality experience.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
It was too slow for a phone
on September 22, 2025
Posted by: Xoanevay
[This review was collected as part of a promotion.] Super laggy overall function id give it a 4/10.. sorry samsung this one wasn't good
Value
1 out of 5
1
Response from Samsung USBy R&R, September 24, 2025
How is it going Xoanevay, Thank you for taking the time to share your feedback. We enjoy hearing from our customers and learning from their experiences. If you notice slower performance during everyday use, Galaxy devices are built with optimization tools like Device Care that help manage background activity and boost responsiveness. Please see the resource linked below for more information on how to keep your device running smoothly. Thank you for your insight; we appreciate you being part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/


-Ty

Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The speed and duration of the features are awesome
on September 22, 2025
Posted by: TeeX2025
[This review was collected as part of a promotion.] My Galaxy is like I'm living in my own world with my own personal robot. The A.I. functions like a personal assistant for everything I need. I can't seem to put it down, ever! It's my all around go to guy. I even let my girlfriend go her own way without a care in the world.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is great! Easy to use, lightweight, rel
on September 22, 2025
Posted by: MrsC2021
[This review was collected as part of a promotion.] I use my phone for just about everything. Banking. Social media. Emails. Internet. Music. Alarm. It is a daily necessity and I am thankful for the phone I have.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This phone is pretty great
on September 22, 2025
Posted by: JJBlue
[This review was collected as part of a promotion.] Good phone, but is getting a little slow and glitches sometimes. It buffers quite often when trying to watch videos or movies. "Galaxy AI" is pretty wild. I need to get used to this newer stuff. I feel old, lol.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I like my device. But I wish it would be easier to
on September 22, 2025
Posted by: JodyCan
[This review was collected as part of a promotion.] I love me device. Wish it was easier to reset phone. And try to figure out how the phone is done.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Showing 3697-3704 of 5181 results 
<< 1 ... 461 462 463 464 465 ... 648 >>