Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Features work good
on September 18, 2025
Posted by: Speakeasy
[This review was collected as part of a promotion.] Takes good photos, slow movement without update. Features and apps work wonders sometimes
Slow with some apps not working
Slow with some apps not working
Value
3
Response from Samsung USBy R&R, September 22, 2025
Hi Speakeasy, Thank you for sharing your feedback about your Galaxy A16 5G. We appreciate hearing from our customers and learning from their experiences. If you're experiencing slow response times, clearing the cache and optimizing your device with Device Care might help. Please visit the linked online resource to learn more about how to keep your device running smoothly. The Galaxy A16 5G features a responsive display and efficient multitasking. Thanks again for being a Samsung user. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this.phone
on September 18, 2025
Posted by: LiyahisHappy
[This review was collected as part of a promotion.] I love Samsung I must admit I have had other phones even the new razor and perfer this Samsung a16
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 18, 2025
Posted by: HCGJCGICIGCIGXIHCYI
[This review was collected as part of a promotion.] The Galaxy AI is really good.I like it and it helps me get around
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature easy to navigate
on September 18, 2025
Posted by: Mdj2113
[This review was collected as part of a promotion.] Love the ai and camera good forsomeonewhohasbeendoingthatforsomeoneelse
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it better than my last phone
on September 18, 2025
Posted by: littleblondiesmith53098
[This review was collected as part of a promotion.] The games are really good than my last phone i had and I actually don't have a problem trying to type or spelling words the wrong way
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on September 18, 2025
Posted by: AnthonyVR
[This review was collected as part of a promotion.] Cuts off my mobile data when I'm playing a game. Hate it but love the phone
Value
1
Response from Samsung USBy R&R, September 22, 2025
Ahoy AnthonyVR, Thank you for reaching out and sharing your experience with your Galaxy A16 5G! We understand how important a steady connection is, and we’re here to help. Sometimes, a quick network reset or settings refresh can make a big difference. To reset your SIM card, just go to Settings, tap Connections, then SIM card manager. Switch off SIM 1, confirm with OK, then turn it back on. You can also try resetting your network settings—just remember, this will erase your Bluetooth pairings and Wi-Fi networks. To do that, open Settings, go to General Management, tap Reset, and select Reset Network Settings. Enter your PIN or password if prompted, then tap Reset. Afterward, you can test your mobile connection. For more tips on keeping your device connected smoothly, check out the link below. We truly appreciate your review! Your experience matters a lot to us—thank you for being part of the Samsung family. Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on September 18, 2025
Posted by: Lovesmuzik
[This review was collected as part of a promotion.] My galaxy device is amazing, I use it for streaming shows and music. I use Galaxy AI on my device also helps out alot when I need it the most. This device works very well, big screen & the sound work perfect for what I need them for. I would 100% recommend this device to anyone I know.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!!
on September 18, 2025
Posted by: Brooklynn
[This review was collected as part of a promotion.] Absolutely.Great phone love.Samsung will always be a samsung user
Value
5
Written by a customer while visiting Samsung US