Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love this phone it is wonderful for the price
on September 18, 2025
Posted by: Tkunpoken
[This review was collected as part of a promotion.] My phone don't have any ai but what isn't can do is wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung products are always top notch in my book
on September 18, 2025
Posted by: Gingersnap
[This review was collected as part of a promotion.] Makes everyday tasks convenient. Has always been a dependable device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Most features are great
on September 18, 2025
Posted by: CentralCali
[This review was collected as part of a promotion.] Overall the phone is pretty good on features except it slows down performance or freezes without being used. Also the camera quality isn't impressive. The image begins to look grainy when I try to zoom in, even changing setting different to see what works..but no luck image quality gets poor when zoomed in
Value
3
Response from Samsung USBy R&R, September 22, 2025
Hi CentralCali, Thank you for sharing your experience with your Galaxy A16 5G. It's great to hear that you find the features on your device helpful, and we hope they aid you in staying efficient throughout your day. If you notice your device slowing down, a quick optimization can give it the boost it needs. Additionally, the triple-stacked camera system is designed to make every shot an extraordinary experience. If you find your photos coming out grainy, please check out the resource below to learn more about capturing great photos with your A16 5G camera. We appreciate your feedback, as it helps us continue developing devices you'll love and enjoy. Thank you for choosing Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok a little slow
on September 18, 2025
Posted by: Cjkeller
[This review was collected as part of a promotion.] The galaxy a16 is ok the ai is decent but over all the phone lags
Value
3
Response from Samsung USBy R&R, September 22, 2025
Hey there Cjkeller, Thank you for your feedback on your Galaxy A16 5G phone. We appreciate you taking the time to share with us. If you experience lag, restarting your device regularly and keeping your apps updated may help improve performance. The A16 5G offers reliable performance along with practical features for everyday use. Thanks again for being a Samsung customer. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features and is a must have
on September 18, 2025
Posted by: BlacZeus40
[This review was collected as part of a promotion.] I love my galaxy A16. The camera is great for selfies and family portraits, and the Google AI is a must have feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product ok
on September 18, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Family use and work use it works just find for phone calls
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple and easy to use from the word go
on September 18, 2025
Posted by: TheOldman1290
[This review was collected as part of a promotion.] Use the phone for everyday use. Meets all my expectations without any issues. Still learning how to best use AI but haved used it easily to create a fun wallpaper.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
great features, amazing camera
on September 18, 2025
Posted by: AshIsStarlost
[This review was collected as part of a promotion.] i really like my galaxy a15. it's got some great assets to it, and i really enjoy that camera quality. the only reason i put 4 stars instead of 5 is because it's slow occasionally out of nowhere. otherwise, it's a great phone.
Value
4
Written by a customer while visiting Samsung US