Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
The phone keeps freezing and that's not good.
on September 16, 2025
Posted by: JazzyLibra
[This review was collected as part of a promotion.] I love having access to the new smart features the phone offers. The Galaxy AI platform makes certain tasks of research from questions with business and etc a breeze.
So much time is saved when I ask Gemini to elaborate on what topic was discussed. I'm truly excited to have that smart option available.
So much time is saved when I ask Gemini to elaborate on what topic was discussed. I'm truly excited to have that smart option available.
Value
3
Response from Samsung USBy R&R, September 19, 2025
Hola JazzyLibra, We appreciate your feedback on the Galaxy A16. While you mentioned moments of freezing that interrupted your flow, the Galaxy A16 5G still offers reliable features like seamless integration, customization options, and compatibility with the Galaxy ecosystem that many users rely on daily. A quick optimization in Settings under Device Care will close unnecessary activities and get your device running smoothly again. Although this model doesn’t have the full rollout of Galaxy AI, there are still many innovative options to enhance your experience. Thank you for your review. We value you being part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Good picture and easy to handle
on September 16, 2025
Posted by: Asnia12
[This review was collected as part of a promotion.] I use my phone for pictures and work Samsung galaxy s24 ultra will be better for me especially with there AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy a16
on September 16, 2025
Posted by: Mariferomero930
[This review was collected as part of a promotion.] It's excellent and sufficient easy to use and easy to manage definitely feels like a s25
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, cameras & storage
on September 16, 2025
Posted by: Anniez
[This review was collected as part of a promotion.] I use my galaxy A16 for streaming services, workplace apps, and any online services used. Galaxy AI is a great feature for exploring any interests and quick answers to common questions. Great phone overall.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
The phone is okay but ...
on September 16, 2025
Posted by: Smokey
[This review was collected as part of a promotion.] Everything about the phone is nice great size good display good camera but the phone is very sluggish and slow. Also it Will only connect to certain wifi.
Value
3
Response from Samsung USBy R&R, September 18, 2025
Good day Smokey, Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G! We're really happy to hear that the camera is impressing you. That 50MP camera truly is a standout feature, making it easy to capture your favorite moments. If you notice your device slowing down, a quick optimization can get it back to peak performance—just go to Settings, swipe to Device care, tap Optimize now, and then Done. For more tips, check out the linked article below. If your Wi-Fi connection acts up, refreshing your network settings is a simple way to fix it. Just go to Settings, then General management, select Reset, choose Reset network settings, and follow the prompts. We really appreciate your review and are so glad to have you as part of the Samsung community! Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/search/?query=galaxy+phone+reset+network&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/search/?query=galaxy+phone+reset+network&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
this product is perfect for all my uses. plenty ..
on September 16, 2025
Posted by: Cb1000
[This review was collected as part of a promotion.] its a good thing for AI cause i woukd be lisy without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Winner for gift card
on September 16, 2025
Posted by: Moccasin
[This review was collected as part of a promotion.] Great phone easy to navigate great features AWESOME
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phones ..............
on September 16, 2025
Posted by: Love2sam
[This review was collected as part of a promotion.] .....
......................d.ss.s..sd...d.d.f..d.d.s.s.s.s...
Value
5
Written by a customer while visiting Samsung US