Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
So far best samsung device I've had
on September 15, 2025
Posted by: Jordan
[This review was collected as part of a promotion.] I love using the galaxy AI feature to just vent to my phone sometimes when I can't find my person to talk to, lol. Helps soothe me until I can get a hold of someone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great camras and games graphics
on September 15, 2025
Posted by: ARTTIC
[This review was collected as part of a promotion.] It respondes perfect everytime i touch the screen and it never gives me problems
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good at all
on September 15, 2025
Posted by: Chtissu
[This review was collected as part of a promotion.] I am not happy with the phone or the services provides I feel like the phone not worth the money that I put out for it the service is not that great as well
Value
1
Response from Samsung USBy R&R, September 19, 2025
Hey Chtissu, We appreciate your honest feedback on the Galaxy A16. This device was designed to deliver reliable everyday performance while offering Galaxy features that keep life organized and connected. While your experience suggests it didn’t fully align with your expectations, many find value in its balance of core functionality, design, and smart features to support your daily tasks. Each release helps us evolve further, building on feedback like yours to enhance what future Galaxy devices bring to our customers. Thank you for choosing to be a part of the Samsung community. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Still learning device. Good overall
on September 15, 2025
Posted by: WishyWashy20
[This review was collected as part of a promotion.] reviewed device. Still unsure. security for device sharing is not secure enough. Still under review and learning device.
Value
3
Response from Samsung USBy R&R, September 18, 2025
Hi there WishyWashy20, Thanks so much for sharing your thoughts about your Galaxy A16 5G! We're happy to let you know that Knox Security is integrated directly into your device's hardware, helping to keep your important data like passwords, biometrics, and PINs safe and secure. You can feel confident knowing your device is well protected. If you ever have questions or just want to explore more about your device, our friendly Samsung Support Team is here to help. We truly appreciate your review and are grateful you chose Samsung! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 15, 2025
Posted by: VibrantRabbit53
[This review was collected as part of a promotion.] I use my Samsung for everything from streaming to even an extra remote for my TV.. because I lose my remote all the time
Love the phone would love 20 more just like it
Love the phone would love 20 more just like it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Lighter than my last phone
on September 16, 2025
Posted by: TreatD3aler
[This review was collected as part of a promotion.] My Galaxy A16 it's a little different from me, i am still learning the new features and some of the apps.
I've only had this phone for a few days now. I don't know if this galaxy is a Galaxy AI. I do know that it has AI built into it, and I kind of like some of the things that it does, such as creating ways to write, or do your pictures. My phone is used for gaming, for doing surveys, taking pictures and videos, watch videos and to create blogs or what not for my recipes. I am trying to set up my own business, and maybe this will help me.
I've only had this phone for a few days now. I don't know if this galaxy is a Galaxy AI. I do know that it has AI built into it, and I kind of like some of the things that it does, such as creating ways to write, or do your pictures. My phone is used for gaming, for doing surveys, taking pictures and videos, watch videos and to create blogs or what not for my recipes. I am trying to set up my own business, and maybe this will help me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Slower than a snail
on September 16, 2025
Posted by: Wichitastephen
[This review was collected as part of a promotion.] I got the A16 5g expecting it to be a workhorse. The expandable memory is something all models should have and about the only positive feature I can name.
Other than that it is slow and clunky to use
Needless to say I'm severely disappointed in Samsung for this one
Other than that it is slow and clunky to use
Needless to say I'm severely disappointed in Samsung for this one
Value
2
Response from Samsung USBy R&R, September 18, 2025
Howdy Wichitastephen, Thank you for reaching out and sharing your thoughts on the impressive Galaxy A16 5G! This smartphone offers a sleek and stylish design, featuring a stunning 6.7-inch Super AMOLED display that brings your content to life with vibrant colors and deep contrasts. Its slim 7.9 mm body not only looks great but also feels comfortable in your hand, making it one of the most fashionable phones in its category. One of the standout features of the Galaxy A16 5G is its exceptional longevity, receiving up to six years of OS and security updates—ensuring your device stays current and secure for years to come. The battery life is truly notable, capable of supporting long gaming sessions, extended calls, and all-day usage without constant recharging. The device balances power and efficiency effectively. Capturing memories is enjoyable with the 50 MP main camera equipped with Electronic Image Stabilization (EIS), delivering decent photos for casual shooters and ensuring your snaps are steady and clear. All these features come together at an affordable price point, offering excellent value. We hope you enjoy exploring everything your Galaxy A16 5G has to offer. Thank you for choosing Samsung and sharing your review—your feedback helps us continue to improve and innovate! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
The Samsung A16 This a great product
on September 16, 2025
Posted by: Joejoes
[This review was collected as part of a promotion.] Samsung galaxy A16 is a great phone
I use it to watch movies play games
I use it to watch movies play games
Value
4
Written by a customer while visiting Samsung US