Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
My A16 since the last 2 updates
on September 15, 2025
Posted by: RettaLea
[This review was collected as part of a promotion.] I got my A16 after my A20 lost its screen after I dropped it. I have had this phone since April of 2025. So still newish. After this last update to the phones system, my phone is a nightmare. The Home UI stops working for no reason. My apps stall/freeze til I have to hold down 2 buttons to get my device to restart. My camera has to have time to process the photos I take. Like I am very unhappy with all of those things happening. The reason I don't give a less rating is because the storage is great for me. Very fast at loading apps, the Galaxy AI is a great tool to have at ur finger tips. I have been a Samsung user for about 10 years now,Second Galaxy. This one is now my first disappointment. About ready to find a different phone that doesn't have this new system on it. I had even talked my husband into getting one before all this. He now hates his phone as well for same reasons.
Do better Samsung.
Do better Samsung.
Value
3
Response from Samsung USBy R&R, September 19, 2025
Greetings RettaLea, Thank you for sharing your perspective on the Galaxy A16 5G. We recognize the importance of a mobile device that offers a seamless and dependable experience throughout the day. The A16 5G was engineered to strike a balance between accessibility and features such as extended battery life, innovative tools, and customizable One UI options. Although this specific model does not yet have the complete rollout of Galaxy AI, it nonetheless includes numerous intelligent features designed to enhance user experience. We value your feedback regarding speed and performance; these insights assist us in our ongoing efforts to refine the Galaxy ecosystem across various devices. To optimize your device’s performance, kindly ensure your software is current and allow your phone to complete its optimization process before intensive usage. This procedure will close background applications. Please refer to the provided link for guidance on enhancing your device’s performance. Your input is highly valued! We appreciate your contribution to the evolution of Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
A good phone. Hasn't slowed on me or given me any
on September 15, 2025
Posted by: Nomadic
[This review was collected as part of a promotion.] Works real well stream I ng and playing games. And the ai function is very informative
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how fast my phone downloads aps. I love it.
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It works good for games, checking emails. Pretty much everything I want to do is good. I love taking pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great starting phone.
on September 15, 2025
Posted by: GeneralFox93
[This review was collected as part of a promotion.] When my wife and I, got the Samsung Galaxy A16's everything ran a little slow and lagged. But after the updates and data transfer everything runs super smooth. A big help is the galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Haven't had any problems with this galaxy phone.
on September 15, 2025
Posted by: Shaylynn44
[This review was collected as part of a promotion.] Great features learn something new everyday. Different things on my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones I've ever had
on September 15, 2025
Posted by: Haydlin6
[This review was collected as part of a promotion.] The Samsung Galaxy a16 5G is the most best phone I had in a while it generally made my other phones cry I live in Pendleton mission Road Rd Unit 16 Oregon
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This has the best features
on September 15, 2025
Posted by: Javidloves2buy
[This review was collected as part of a promotion.] I love this phone espacially the galaxy ai feature its very easy to use and very responsive and i really recomend this phone and its really good because it has a lot of storage and its really fast when im playing games i havent seen any issues with the phone so i recomend you buying it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 5G,
on September 15, 2025
Posted by: CreepyGazelle59
[This review was collected as part of a promotion.] Overall, the Galaxy A16 5G is a great phone for the price. Gemini Ai is a great feature and I love how quickly I can get answers to my daily curiosities. I definitely recommend this phone to anyone looking for an affordable Galaxy option.
Value
4
Written by a customer while visiting Samsung US