Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Best phone I've had in quite a long time.
on December 5, 2025
Posted by: Smsnguser85
[This review was collected as part of a promotion.] The a16 is way better than I was hoping. You can seamlessly move between apps without issue. The galaxy ai is very helpful answering any questions that you have. I really enjoy the ease of use when it comes to games and internet browsing. It even counts my steps with Samsung health!! It is definitely a steal for the money.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy phones plain and simple just work!
on December 5, 2025
Posted by: OJ86DU
[This review was collected as part of a promotion.] G glass, over 100gigs of mem, needs a few tweaks in its OIS, but can't beat it value wise. The letter phone doesn't even come close!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Galaxy A16 5g phone!!
on December 5, 2025
Posted by: AndroidFan25
[This review was collected as part of a promotion.] I use my Android Galaxy A16 5g phone for just about everything! I use it to remind me of my appointments with the calendar, I use my life reminders, and I play games. The AI Galaxy feature is very helpful with creating notes and sending messages to my love..
Value
4
Response from Samsung USBy R&R, December 22, 2025
Hola AndroidFan25,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear how Galaxy AI supports organization communication and daily reminders in such a natural way. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear how Galaxy AI supports organization communication and daily reminders in such a natural way. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
The phone software is very confusing.
on December 6, 2025
Posted by: StStephen
[This review was collected as part of a promotion.] I don't like all of the new features and I have no interest in AI
Don't like the Google text features. This is the most horrible phone I have ever had.
Don't like the Google text features. This is the most horrible phone I have ever had.
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on December 7, 2025
Posted by: Kikiwe
[This review was collected as part of a promotion.] Galaxy AI IS AMAZING AND I LOVE HOW THE RESPONSES TURN OUT TO MY BUSINESS EMAILS
Value
4
Response from Samsung USBy R&R, December 18, 2025
Hi there Kikiwe,
Thank you for sharing your experience with Galaxy A16 5G. Galaxy AI was built to support productivity, communication, and everyday efficiency, and it is great to hear how it enhances your business actions. The Galaxy A16 5G combines intelligent tools with reliable performance, making it a strong choice for getting more done throughout the day. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with Galaxy A16 5G. Galaxy AI was built to support productivity, communication, and everyday efficiency, and it is great to hear how it enhances your business actions. The Galaxy A16 5G combines intelligent tools with reliable performance, making it a strong choice for getting more done throughout the day. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 19, 2026
Posted by: McLovin
Great quality for the price and the size just fits right in my hand.
Response from Samsung USBy R&R, January 20, 2026
Hi McLovin,
Thank you for your feedback on the Galaxy A16 5G. With a balanced design and thoughtful features, this device provides a comfortable grip and dependable performance for everyday use. It’s great to hear how the design and quality come together to create a positive experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback on the Galaxy A16 5G. With a balanced design and thoughtful features, this device provides a comfortable grip and dependable performance for everyday use. It’s great to hear how the design and quality come together to create a positive experience. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
First and foremost I love the 90 hrtz on the A ser
on February 7, 2025
Posted by: Youngak
[This review was collected as part of a promotion.] I think a galaxy device will work best with the galaxy economy system because everything connects seamlessly and everything flows well and I think if you have a galaxy device you should invest in the whole package including the buds, tabs and books. All these in your work arsenal you sure will get the job done and in time.
Value
4
Response from Samsung USBy R&R, April 30, 2025
Hello there Youngak,
We are glad you are enjoying the Galaxy A16 5G! This device is designed to make your life easier, faster, and more enjoyable. Samsung’s ecosystem allows for seamless connectivity and cross-device experiences. The Galaxy Ecosystem promotes a lifestyle that enhances comfort and convenience with Galaxy devices. For instance, thanks to app continuity, you can effortlessly switch between devices while working or communicating with others from anywhere. The Galaxy A16 5G also features a 90Hz refresh rate and a 6.7-inch FHD+ Super AMOLED display, adding to its appeal. If you want more information about app continuity, please check out the article “How to use Samsung Apps Continuity on Galaxy devices.” Thank you for taking the time to highlight your favorite features on the Galaxy A16 5G. Your support means a lot to us at Samsung!
What you can get with a Samsung Account | Samsung US
https://www.youtube.com/watch?v=xqxTELi92Sg
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We are glad you are enjoying the Galaxy A16 5G! This device is designed to make your life easier, faster, and more enjoyable. Samsung’s ecosystem allows for seamless connectivity and cross-device experiences. The Galaxy Ecosystem promotes a lifestyle that enhances comfort and convenience with Galaxy devices. For instance, thanks to app continuity, you can effortlessly switch between devices while working or communicating with others from anywhere. The Galaxy A16 5G also features a 90Hz refresh rate and a 6.7-inch FHD+ Super AMOLED display, adding to its appeal. If you want more information about app continuity, please check out the article “How to use Samsung Apps Continuity on Galaxy devices.” Thank you for taking the time to highlight your favorite features on the Galaxy A16 5G. Your support means a lot to us at Samsung!
What you can get with a Samsung Account | Samsung US
https://www.youtube.com/watch?v=xqxTELi92Sg
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has same function of other a series
on February 7, 2025
Posted by: Yayast15
[This review was collected as part of a promotion.] Same features on A series and good product for people can't afford new phones
Value
5
Response from Samsung USBy R&R, May 14, 2025
Hey hey Yayast15,
Thanks for the kind words! The Galaxy A16 5G was created with users like you in mind, balancing performance, design, and versatility. Packed with all the essentials you have come to enjoy and love in a Galaxy A Series phone, plus some enhancements, it is the perfect choice for a device that can get it all done. Thank you for your glowing review. We appreciate you choosing Samsung!
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thanks for the kind words! The Galaxy A16 5G was created with users like you in mind, balancing performance, design, and versatility. Packed with all the essentials you have come to enjoy and love in a Galaxy A Series phone, plus some enhancements, it is the perfect choice for a device that can get it all done. Thank you for your glowing review. We appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US