Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,181 Reviews)
Rating breakdown 5,181 reviews
5 Stars
3,206
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love my galaxy plus all the AI features
on September 15, 2025
Posted by: Nlyric
[This review was collected as part of a promotion.] I love my galaxy A16 ..i only buy galaxy i enjoy all my features as well as the AI capabilites.... forever a fan and i will only purchase samsung!!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slow memory
on September 15, 2025
Posted by: Parz97
[This review was collected as part of a promotion.] The galaxy was something that I always wanted, even as a child but my experience with has been sub optimal. It takes forever to load applications, has trouble with receiving data and is a smaller screen than I would like for an exorbitant price point.
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hello there Parz97, Thank you for sharing your experience with your Galaxy A16 5G! We love seeing long-time Galaxy fans like you, and we're here to help make your device experience out of this world; well, as close as possible. While we can't promise rocket science, we do have some tips and tricks to supercharge your phone's performance and make it feel brand new and like the Galaxy you have always wanted. First up, if your device is feeling a bit sluggish or glitchy, it might be time for a quick cleanup. Head over to Settings, swipe to Device Care, tap Memory, and then tap Clean Now to free up space and close those pesky background apps running in the background. Want to keep certain apps running? No problem; just tap Excluded Apps and add your favorites to the list. For more insights on boosting your phone's speed, check out the online article linked below, which includes how RAM Plus can help turn your Galaxy into a performance powerhouse. Thanks a bunch for your review. We truly appreciate you choosing Samsung and being part of our Galaxy community. Keep exploring, and enjoy your device to the fullest! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features.
on September 15, 2025
Posted by: Mane1916
[This review was collected as part of a promotion.] To be hones, this is a good item. I don't have any problem or concern. I used samusung before and i won't change brand. This is the best brand in the world.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Would NOT recommend
on September 15, 2025
Posted by: Chamy07
[This review was collected as part of a promotion.] I bought this phone as a stand in phone until I could get my preferred phone fixed. I figured it was a decent phone considering the price and I was wrong. I use this phone for everyday use like playing games, taking pics and social media. This phone is super slow, it freezes to the point you have to force it to turn off, it doesn't have a lot of features you would think it should like screen recording etc., and the camera quality is not good. Definitely wouldn't recommend.
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hey Chamy07, Thank you for sharing your thoughts on the Galaxy A16 5G. It’s great to hear you are getting great use out of your device. The immersive Super AMOLED screen truly makes getting lost in your device a remarkable experience. And the 5000mAh battery, you know, has your back for whatever you may throw at it. If your phone feels slower at times, enabling Auto Optimization in Device Care can help keep everything running smoothly throughout the day. You can find out more about how to optimize your device by checking out the online article linked below. We’re always happy to have you in the Galaxy community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features which I use everyday
on September 15, 2025
Posted by: Lib2Cra
[This review was collected as part of a promotion.] I use my phone to stream all my news, reality programs, solitaire games, bingo, texts, emails, using AI in all my communications & Google searches for in depth explanations on certain subjects, words, writing texts & emails. Also use AI in all pictures & videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The device is a little slow
on September 15, 2025
Posted by: Lilmzjulz
[This review was collected as part of a promotion.] I got the new galaxy a16 because I had the 15 so it was time for an upgrade but im very disappointed with the device
Value
3
Response from Samsung USBy R&R, September 18, 2025
Hola Lilmzjulz
Thank you for sharing your feedback. We enjoy hearing from our customers and learning from them. If you're experiencing lag or delays on your Galaxy A16 5G, using Device Care to optimize storage and memory can often boost performance. Check out the article linked below for more tips on improving your device’s performance. Thanks again for being a Samsung customer. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback. We enjoy hearing from our customers and learning from them. If you're experiencing lag or delays on your Galaxy A16 5G, using Device Care to optimize storage and memory can often boost performance. Check out the article linked below for more tips on improving your device’s performance. Thanks again for being a Samsung customer. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet phone
on September 15, 2025
Posted by: Mesagonzo1
[This review was collected as part of a promotion.] Really good phone good camera easy to navigate use overall a good phone Bluetooth headphones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
It's not a A16 5G, it's an A10
on September 15, 2025
Posted by: Terry5
[This review was collected as part of a promotion.] I use for research. Tickets for hockey. It is slow and has no storage cause I don't have a Sim card. Using tracfone for data, but that's not the problem. One phone call makes the battery go from 100% to 30 %. Charges slow and I want a replacement.9
Value
1
Response from Samsung USBy R&R, September 18, 2025
Hi there Terry5, Thank you for sharing your thoughts on the Galaxy A16 5G! We love hearing from our users and learning how we can make your experience even better. Noticing some sluggish response times? A quick cache clear and a run-through of Device Care might just do the trick. The Galaxy A16 5G is designed with a snappy display and smooth multitasking; so if it’s feeling a bit sluggish, clearing your device's memory can give it a fresh boost. Just head to Settings > Device care > Memory, then tap 'Clean now' to shut down background apps and free up space. Want certain apps to keep running in the background? Tap 'Excluded apps' and add your favorites so they stay active even when you optimize. For more smart tips on keeping your device in top shape, check out the handy online article linked below. Thanks for choosing Samsung. Happy to help your Galaxy stay awesome! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US