Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This phone is built solid
on September 15, 2025
Posted by: MagicMan
[This review was collected as part of a promotion.] My galaxy is an awesome phone built very solid I've dropped it more than once and it stayed intact and didn't break
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed in the overall functional abilities
on September 15, 2025
Posted by: MistressX77
[This review was collected as part of a promotion.] "Galaxy AI"
I do not like this phone at all! Its performance abilities are horrible, internal memory is horrible, it freezes if i have more than 2 tabs open and it takes forever to restart. I usually love Samsung phones but not this one and its affected my ability to make videos for my online platforms as a content creator!
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hey MistressX77, Thank you for sharing your experience with the Galaxy A16 5G. Designed to offer great value and essential features, it boasts a 6.7-inch Super AMOLED display with Vision Booster and a triple-lens camera for vivid photos and videos. While it doesn’t include all Galaxy AI features, it offers useful tools like Quick Optimization to boost performance, improve battery life, and clear unnecessary files. To optimize, go to Settings > Device Care > Optimize now. Explore your camera’s features to enhance content sharing. We appreciate your choice of Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Samsung Community
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https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 15, 2025
Posted by: Larill
[This review was collected as part of a promotion.] Love thos phone it is the best phone I have ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing with really good features and specs
on September 15, 2025
Posted by: yourboixpert
[This review was collected as part of a promotion.] I use my galaxy phone everyday watching videos on social media, applying for work, and taking pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great less expensive option
on September 15, 2025
Posted by: Zianikki
[This review was collected as part of a promotion.] This phone has lots of features and does everything that a more expensive phone does .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love my phone its durable
on September 15, 2025
Posted by: KSIGLITCHY
[This review was collected as part of a promotion.] I use my phone daily its durable and the battery is quick to charge and it lasts..for the price its well worth it there are slight problems with it stuttering when u push buttons to fast but other then that I love it
Value
3
Response from Samsung USBy R&R, September 16, 2025
Good day KSIGLITCHY, Thank you so much for your fantastic review! We're thrilled to hear that the Galaxy A16 5G is perfectly supporting your busy, everyday life—that's why this device is so loved. Keep exploring and discovering all the amazing features it has to offer! The Galaxy A16 5G shines with a stunning 6.7-inch Super AMOLED display and a sleek, super slim 7.9mm body, truly a stylish choice in its class. But what truly sets it apart is its incredible longevity: six years of OS and security updates. And a battery that keeps you going through long gaming and call sessions without a hitch. Thanks for choosing Samsung as your go-to. Your feedback fuels our passion for innovation! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
I got a bad one
on September 15, 2025
Posted by: FrustratedG
[This review was collected as part of a promotion.] The moment I got my new phone I knew I messed up. It lags between screens. I have to tap the back button several times just to get it to the previous screen. The white tint is more of an older dingier off white. I hate , truly hate this phone. I love samsung. I messed up with this one.
Value
1
Response from Samsung USBy R&R, September 18, 2025
Greetings FrustratedG, Thank you for sharing your experience with the Galaxy A16 5G! We truly value feedback from users like you, as it helps us understand how you interact with your device every day. The Galaxy A16 5G is crafted with all the essentials to keep you connected and productive, whether you're on the move or relaxing with your favorite content. If you notice your device slowing down, it might be due to a buildup of data that needs clearing. Fortunately, a quick optimization can boost performance and battery life. To do this, head to Settings, swipe to select Device care, tap 'Optimize now,' and then hit Done. This simple step clears background apps and stops unnecessary processes. For more tips on maintaining your device's performance, check out the link below for troubleshooting advice. We’re excited to have you in the Samsung community, keep enjoying your Galaxy A16 5G to its fullest! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Facebook
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Review. Its time for a new one
on September 15, 2025
Posted by: Michie
[This review was collected as part of a promotion.] This phone is always chamgimg on its own my setting I want them the same unless I change them
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hi Michie, Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G. We'd love to learn more about what’s happening with your phone. Feel free to contact our friendly Samsung Support Team at 1-800-SAMSUNG — we're eager to understand and assist you. We look forward to hearing from you and are glad you’ve chosen Samsung. We're here to help anytime! -Ty
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Written by a customer while visiting Samsung US