Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Excellent Ai features
on September 15, 2025
Posted by: LsGomez
[This review was collected as part of a promotion.] I love this Samsung device, it allows me to do multiple things it has a gaming hub and and excellent Samsung Ai features. I use this phone for a lot of different things.For writing papers,callin,video chatting, gaming etc. I definitely would recommend this phone to anybody on a friendly budgetexcellent
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
The screen has major issues
on September 15, 2025
Posted by: Lamarthestar
[This review was collected as part of a promotion.] Everything is great except for the issues with screen from time to time
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hi Lamarthestar, Thank you so much for keeping us updated about your Galaxy A16 5G! We're really happy to hear it's working well for you. If you're having any concerns with your screen not performing as expected, we'd love to help. Please feel free to reach out to our friendly Samsung Support Team for more assistance. We truly appreciate your review and want to thank you for choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on September 15, 2025
Posted by: Geegee
[This review was collected as part of a promotion.] This Samsung phone is fantastic and steaming on it is very clear and listen to music on Pandora is great also u tube video are awesome very clear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy A16: A Real-World Rundown
on September 15, 2025
Posted by: KingMadden
[This review was collected as part of a promotion.] First off, don't go into this expecting a flagship phone. The A16 is a budget king, and for the price, it's pretty solid.
The Look and Feel: It's got that classic Samsung vibe, clean and simple. It's mostly plastic, which is fine, but it does pick up fingerprints like a CSI team just left the building. The screen is where it really shines. A big, 6.7-inch Super AMOLED display with a 90Hz refresh rate is honestly insane for a phone in this price range. Videos look great, and scrolling is super smooth. Outside in direct sun, it's a bit of a struggle, but for indoor use, it's a home run.
Performance: This is the part you gotta be real about. The processor is decent for everyday stuff—texting, social media, light browsing. But if you're a power user or a serious mobile gamer, you're going to notice some stuttering and slowdowns. With only 4GB of RAM in the base model, multitasking can be a bit of a drag. It's not a deal-breaker if you're patient, but it's something to be aware of.
Camera: The 50MP main camera is surprisingly good in well-lit conditions. It captures decent detail and colors. The other lenses (ultrawide and macro) are a bit underwhelming, but they're there if you need them. The video recording is capped at 1080p, which is pretty standard for this class of phone. It's not going to win any awards, but for capturing moments, it gets the job done.
Battery Life: This phone is a champ in the battery department. The 5000mAh batter
The Look and Feel: It's got that classic Samsung vibe, clean and simple. It's mostly plastic, which is fine, but it does pick up fingerprints like a CSI team just left the building. The screen is where it really shines. A big, 6.7-inch Super AMOLED display with a 90Hz refresh rate is honestly insane for a phone in this price range. Videos look great, and scrolling is super smooth. Outside in direct sun, it's a bit of a struggle, but for indoor use, it's a home run.
Performance: This is the part you gotta be real about. The processor is decent for everyday stuff—texting, social media, light browsing. But if you're a power user or a serious mobile gamer, you're going to notice some stuttering and slowdowns. With only 4GB of RAM in the base model, multitasking can be a bit of a drag. It's not a deal-breaker if you're patient, but it's something to be aware of.
Camera: The 50MP main camera is surprisingly good in well-lit conditions. It captures decent detail and colors. The other lenses (ultrawide and macro) are a bit underwhelming, but they're there if you need them. The video recording is capped at 1080p, which is pretty standard for this class of phone. It's not going to win any awards, but for capturing moments, it gets the job done.
Battery Life: This phone is a champ in the battery department. The 5000mAh batter
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone best one so fair I have bought 1
on September 15, 2025
Posted by: Elvis1
[This review was collected as part of a promotion.] I love this phone it's really easy to use its best one I ever used yet
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not Good at all
on September 15, 2025
Posted by: ReynaverysadwithmyA16
[This review was collected as part of a promotion.] Worst phone a ever had . It has a slow response, freezes every day . Bad picture quality. If you using social media apps and some calls you it doesn't registers the call at all . . I use to love my A14 it was a awesome phone ,one of the reasons why I got the A16 but im sure regret it every day .
Value
1
Response from Samsung USBy R&R, September 18, 2025
Greeting ReynaverysadwithmyA16, Thank you for sharing your experience with your Galaxy A16 5G. Designed to provide you with an immersive experience, it aims to make your everyday tasks more efficient with a reliable device. If you notice your device slowing down or freezing during crucial moments, consider optimizing it. To keep your device running smoothly, you can use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone for better, faster performance. From Settings, swipe to and tap Device Care. Tap 'Optimize now,' then tap Done. When it comes to your device’s camera, it’s all about modes and settings. There are many tips and tricks—one being that unless your plan is to take a totally candid shot, make sure your subject is seated or standing comfortably and is ready for the photo. A relaxed posture and facial expression are often easier to photograph. You can learn more about setting camera modes to your liking, as well as camera tips, by checking out the online article linked below. Thank you for your review. We are happy to have you as part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Phone freezes and glitches out
on September 15, 2025
Posted by: CS88800
[This review was collected as part of a promotion.] Phone is ok for free i wouldn't buy it sorry samsung.
Value
1
Response from Samsung USBy R&R, September 18, 2025
Good day CS88800, Thank you for sharing your thoughts on your Galaxy A16 5G! We truly appreciate your honesty, as it helps us understand how our devices are performing for amazing users like you. The Galaxy A16 5G is designed to deliver an outstanding experience at an affordable price, packed with essential features to enhance reliability and convenience in your daily life. If you ever notice your device slowing down or freezing, a quick performance boost can make a big difference. Our Quick Optimization feature simplifies this process by identifying power-hungry apps, clearing unnecessary files, scanning for malware, and closing background apps—all in just a few taps. Simply go to Settings, swipe to Device Care, tap Optimize Now, and you’re good to go! Want to learn more about keeping your device running smoothly? Check out the helpful online article linked below. Thanks again for your feedback and for choosing Samsung. We're delighted to have you with us! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Is not better than my former phone
on September 15, 2025
Posted by: capsal95
[This review was collected as part of a promotion.] I bought aan A16 and it must have a shower processor than my old phone. When just trying to do simple tasks such as closing an app, it sometimes takes 3 tries to do so. Very frustrating and not what I expected from a phone that is 5 years newer than my old one. It works, but I would not recommend it.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Hi capsal95, Thank you for sharing your thoughts on the Galaxy A16 5G! We truly value your feedback. The A16 5G makes everyday tasks smooth with its adaptive processor and optimized One UI. Are you finding any apps unresponsive? Don’t worry, sometimes a quick cache clear is all it takes. Go to Settings, tap Apps, select your app, then tap Storage and hit Clear cache. This simple step can free up space and improve performance; it's like giving your phone a little refresh! You can also use Device Care to limit background activities, save battery life, and keep things running smoothly. For more helpful tips, check out the linked article. Thanks so much for being a valued Samsung customer! Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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-Ty
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Written by a customer while visiting Samsung US