Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
great so far
on October 24, 2025
Posted by: drew8888
[This review was collected as part of a promotion.] works great for Internet, wifi, apps (sport book, banking), texting gps/Google maps
Value
5
Response from Samsung USBy R&R, October 24, 2025
Hey drew8888,
We’re glad to hear your Galaxy A16 5G is working very well. Designed for daily use, it’s great to know the phone supports your browsing, navigation, and app use easily. The A16 continues to show Samsung’s aim of blending efficiency and performance in a simple design. Thank you for your review, and we appreciate you being part of the Samsung community.
-Ty
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We’re glad to hear your Galaxy A16 5G is working very well. Designed for daily use, it’s great to know the phone supports your browsing, navigation, and app use easily. The A16 continues to show Samsung’s aim of blending efficiency and performance in a simple design. Thank you for your review, and we appreciate you being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on November 3, 2025
Posted by: Billsboy
[This review was collected as part of a promotion.] Awesome phone love it. So much you can do on this device
Value
5
Response from Samsung USBy R&R, November 3, 2025
Hi Billsboy,
We’re excited to see you had a 5-star experience! The Galaxy A16 5G is designed to impress, and it seems to be succeeding. Thank you for your support. Created with passion, fueled by innovation. We appreciate you choosing Samsung.
-Ty
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We’re excited to see you had a 5-star experience! The Galaxy A16 5G is designed to impress, and it seems to be succeeding. Thank you for your support. Created with passion, fueled by innovation. We appreciate you choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding Display
on November 16, 2025
Posted by: SatisfiedCustomer
[This review was collected as part of a promotion.] The visuals on my A16 5g are absolutely beautiful. The camera is one of the best I have ever used. It's also a very far phone and has great battery life. I would highly recommend this phone. If also has built in AI which I use daily.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I've been a samsung lover for three years now sams
on November 18, 2025
Posted by: Sambams
[This review was collected as part of a promotion.] I can't wait until I get the GalaxyAI Im going to love the large screen for my gaming
Value
5
Response from Samsung USBy R&R, November 21, 2025
Hello Sambams,
Thank you for your review and for being a Samsung fan for years. Your enthusiasm for the upcoming Galaxy AI on A series devices and the large display is inspiring, especially for gaming, where the A16 5G really excels with its screen size and smooth performance. We appreciate you choosing Samsung.
-Ty
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Thank you for your review and for being a Samsung fan for years. Your enthusiasm for the upcoming Galaxy AI on A series devices and the large display is inspiring, especially for gaming, where the A16 5G really excels with its screen size and smooth performance. We appreciate you choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Performance
on November 28, 2025
Posted by: dec2023
At times I find it to be slow! Not a fan of how you power it down either.
Response from Samsung USBy R&R, December 1, 2025
Hi there dec2023,
Thank you for your honest feedback. A16 5G is built for daily efficiency, featuring smart functions and Device Care to maintain responsiveness. Please see the linked article below for more tips on keeping your device running smoothly. Your comments on power controls and speed help us ensure a smooth, simple experience during development. We appreciate your feedback and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for your honest feedback. A16 5G is built for daily efficiency, featuring smart functions and Device Care to maintain responsiveness. Please see the linked article below for more tips on keeping your device running smoothly. Your comments on power controls and speed help us ensure a smooth, simple experience during development. We appreciate your feedback and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Need a new design
on December 5, 2025
Posted by: DrakoDaDon251
[This review was collected as part of a promotion.] The galaxy a16 is slow and the design is boring and the phone freeze up all the time and I guess it needs a better processor or ram like a computer lol but maybe yall will make it nicer a sleek... Now the phone i would love to have is the Samsung Galaxy S25+ ULTRA or the Note 25+ ULTRA
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hi there DrakoDaDon251,
Thank you for your continued loyalty to Samsung and for sharing your thoughtful feedback on your Galaxy A16 5G. The A Series aims to deliver reliable performance and everyday usability. Your insights on design and speed are helpful as we work on future updates. To monitor your device's health, use the Device care feature, which gives an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance by going to Settings, selecting Device care, tapping Optimize now, and then Done. For additional tips on maximizing your device's performance, see the online article linked below. Your enthusiasm for higher-end Galaxy models highlights the importance of innovation to our users. We appreciate your perspective and thank you for staying connected with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your continued loyalty to Samsung and for sharing your thoughtful feedback on your Galaxy A16 5G. The A Series aims to deliver reliable performance and everyday usability. Your insights on design and speed are helpful as we work on future updates. To monitor your device's health, use the Device care feature, which gives an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance by going to Settings, selecting Device care, tapping Optimize now, and then Done. For additional tips on maximizing your device's performance, see the online article linked below. Your enthusiasm for higher-end Galaxy models highlights the importance of innovation to our users. We appreciate your perspective and thank you for staying connected with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Consistently sturdy
on December 5, 2025
Posted by: Kackac
[This review was collected as part of a promotion.] I use my Galaxy a16 5G for work it is very consistent as far as Internet connection speed I never encounter any glitches it gets the job done and it's sturdy just with the simple protective cover I've dropped this phone so many times getting out of the car having it in my lap while working I'm over 6 ft tall and I'm also taking a break at work and set the phone on top of the tire backed over it didn't realize I even left my phone use the Samsung location the phone was still in one piece kind of beat up but not broken I work 14 hour days and have a two and a half hour commute and I do all this on One battery life of course using the battery saver feature but I also do not stream and watch movies I just use it for work doing one shift I make at least 40 calls or more sometime with extensive call times depending on the situation I never have gotten a chance to use any AI except for pictures and I was able to fool a couple people's by changing hairdos and using the banana AI part of the phone to make pictures
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product made upgrade easy
on December 5, 2025
Posted by: DJSamsung
[This review was collected as part of a promotion.] When upgrading to this device the data transfer from my old device was effortless.
I also enjoy the Galaxy AI feature that wasn't available on my last device.
I have always used Samsung phones and don't envision ever changing.
Value
5
Written by a customer while visiting Samsung US