Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Its an upgrade
on September 15, 2025
Posted by: Sunnyflower
[This review was collected as part of a promotion.] I just really love my phone/ I watch alot of tv, and I play games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely a great phone
on September 15, 2025
Posted by: Mercer2354
[This review was collected as part of a promotion.] The A16 phone is one of the best phones ive ever used/had, its very fast, reliable, and has really good features, I use my phone every day for all kinds of things, I play a lot of games on it, stream music all day every day, I also use it for different movie streaming apps and it doesn't lag or anything, whenever I get a new phone i never have to think about which phone I want because I already know that im always going to get a Samsung galaxy phone, they are the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has worked great for both me and my dau
on September 15, 2025
Posted by: Jokerann
[This review was collected as part of a promotion.] Galaxy phones have always worked great for me. I use it for everything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Unexpected but not unwelcome
on September 15, 2025
Posted by: Thunderson1920
[This review was collected as part of a promotion.] I literally walked into the store and asked for the cheapest phone they had. This is what I got. I was expecting a "band-aid" until I could afford something better. But I was pleasantly surprised. It does everything i need it to. I am active duty military and so use data, and hot spot quite frequently as I travel. Everything runs fine with it. The only problem i have ran across is that it get really hot if I keep data turned on. But that seems to be a normal problem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung a16 review
on September 15, 2025
Posted by: DevineJen
[This review was collected as part of a promotion.] Love my galaxy AI a16, great phone easy to use. Fast and reliable. AI features help make internet for me alot better. Good picture quality front and back cameras. Love Samsung phones always the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Is it just my phone or.. ......
on September 15, 2025
Posted by: Mollsy
[This review was collected as part of a promotion.] Does every A16 slow down about mid day and start going really slow. Also it has this automatic download for apps by either metro or Samsung and it's automatic I can't turn it off. I dont like being told What apps to download.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hey there Mollsy, Thank you for sharing your experience with your Galaxy A16 5G. Depending on the apps you're downloading, some can be stopped, and most Samsung apps can be disabled from auto-download in the Google Play Store. Carrier-initiated apps, however, might require you to go into settings via your carrier app to make changes. If you notice your device slowing down during the day, a quick optimization can help by clearing out old data, keeping things running smoothly. To do this, go to Settings, swipe to and tap Device care, then tap Optimize now and hit Done. If you have any questions or need more help, our Samsung Support Team is always here for you. We're grateful you've chosen Samsung! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Could be better
on September 15, 2025
Posted by: NiTech
[This review was collected as part of a promotion.] Usually Samsung phones are awesome. I upgraded to the A16 5G from the A71 in June. Since I have switched my service over to the A16 the phone: often needs to be restarted, will restart on its own, over heats whether I'm using it or not, moves slow or glitches when I'm trying to type texts, answer or hang up calls & use apps, pictures I take & that are saved to internal phone storage will not open has error message, has a hard time connecting to WiFi, does not automatically connect to my Galaxy 6 watch & when it does connect it consistently loses connection to my watch. Beyond that the memory & storage are awesome as usual!
Value
2
Response from Samsung USBy R&R, September 18, 2025
Hi NiTech, Thank you for reaching out and sharing your experience with your Galaxy A16 5G. We value your feedback on the Galaxy A16 5G. Its capability to handle your daily tasks with ease and the 5000 mAh battery mean you can do more for even longer. Software updates often include improvements that optimize power use and reduce excess heat. Be sure your device is updated to the latest version in Settings for better performance. Software updates can address a range of issues, from network connections to slower performance. Please check out the online article linked below to find out more. We thank you for your review and appreciate you making Samsung your go-to choice. How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
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https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The features of this product are so great!
on September 15, 2025
Posted by: Bluebear23
[This review was collected as part of a promotion.] This product is excellent for those who need something of value and for reliability but do not intend to spend alot of money at the same time.
As for the photos and videos, the camera gets the job done in great detail, and as for data speeds its core processor does well when streaming or gaming whether wifi or cellular data is connected. Its very user friendly and easy to understand once its in your hand. There's really no complaining for the grade that it is especially when the Samsung AI is in use as it really does make a difference when surfing through rhe web or videos when simply searching something up or learning about something you are curious about.
This is a must have for those wanting value for less as it doesnt disappoint.
As for the photos and videos, the camera gets the job done in great detail, and as for data speeds its core processor does well when streaming or gaming whether wifi or cellular data is connected. Its very user friendly and easy to understand once its in your hand. There's really no complaining for the grade that it is especially when the Samsung AI is in use as it really does make a difference when surfing through rhe web or videos when simply searching something up or learning about something you are curious about.
This is a must have for those wanting value for less as it doesnt disappoint.
Value
5
Written by a customer while visiting Samsung US