Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
My Samsung A16
on September 15, 2025
Posted by: MyCrazyCellularDevice
[This review was collected as part of a promotion.] My Samsung A16 has a A1 Samsung that is so helpful in my every day needs.
The phone has great internal storage and it does have a decent processor speed.
The phone has great internal storage and it does have a decent processor speed.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hey MyCrazyCellularDevice, Thanks for your glowing feedback! Devices like the Galaxy A16 5G shine because of amazing users like you. The RAM/storage options include 4GB RAM and 128GB storage with the option of expandable storage via microSD. We are glad your device is meeting all your mobile needs. We’re honored to have you on this journey. Experience more with Samsung. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is easy to use and had great features
on September 15, 2025
Posted by: Samuel222
[This review was collected as part of a promotion.] Galaxy ai is helpful and helps ne do things hand free like getting directions when driving and pictures are nice and clear.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on September 15, 2025
Posted by: Chavez
[This review was collected as part of a promotion.] Games calling social media and ai is not to bad the camera and pictures quality is pretty good most all samsung products are good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It works very good and not laggy
on September 15, 2025
Posted by: TimmyisJimmy
[This review was collected as part of a promotion.] It is the best phone I've ever had. It's never waggy it games very well and it's a lot bigger than my old phone I really enjoyed this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has good features
on September 15, 2025
Posted by: BeeG22
[This review was collected as part of a promotion.] Great features for gaming, streaming videos and can cast the screen on to other devices. Ai features are easy to use and help with hands free for diving
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hello BeeG22, Thank you for reaching out and sharing your insight on your Galaxy A16 5G. The Galaxy A16 5G exceeds expectations with a stunning 6.7″ Super AMOLED display and a slim, 7.9 mm body. It makes any gaming session immersive, and the SmartView option lets you mirror your phone's screen to a TV or other compatible display so your gaming experience can continue. You can share photos, videos, and other content from your phone onto a larger screen, which is useful for presentations, watching videos, or sharing with a group. Although the Galaxy A16 5G does not feature Galaxy AI, it still provides key Galaxy features like a long-lasting battery, vibrant display, and reliable performance. We appreciate you sharing your experience with us and are happy to have you as part of the Samsung community. -Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love Samsung Galaxy phones
on September 15, 2025
Posted by: Scooterbutt85
[This review was collected as part of a promotion.] Galaxy Ai is a nice new feature. I love Samsung Galaxy galaxy phones. All u e ever owned
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device for anyone!
on September 15, 2025
Posted by: MomofFive
[This review was collected as part of a promotion.] I love my galaxy A16. It helps my daily life tremendously. Recently I've been utilizing Galaxy AI and its been a game changer for me. I use Galaxy AI to help plan my family's meal menu for the week and it even helps make a shopping list for me. I have even used Galaxy AI to help give me ideas for activities and games to keep them busy using items or supplies I have at home. The phone runs smoothly and the battery life is better than any phone I've had before. The camera takes great pictures and has so many modes to capture the best shots of some of the most important moments in our lives. It has so many productivity features for everyone. This phone honestly would could cover anyone's needs in a device. Its great for busy parents, corporate workers, or even older people who need a device that's easy to use and understand. Its great to use for work, gaming, streaming..
you name it. I truly recommend it. The best feature in my opinion is its a tough phone and has survived many "accidents" with my children. Its never cracked, chipped or broken. It would really work great for anyone.
you name it. I truly recommend it. The best feature in my opinion is its a tough phone and has survived many "accidents" with my children. Its never cracked, chipped or broken. It would really work great for anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Could be a lot better
on September 15, 2025
Posted by: Beehave
[This review was collected as part of a promotion.] I use this device for a littlemof everything. Streaming music seems to be ok for about a good hour before its starts to lag. Bluetooth won't stay connected to my galaxy watch.
Streaming movies i haven't tried yet.
My calls dont always come through but that could be a service provider issue.
Camera and sound is 4 out of 10.
Streaming movies i haven't tried yet.
My calls dont always come through but that could be a service provider issue.
Camera and sound is 4 out of 10.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Ahoy Beehave, Thank you for letting us know how it is going with your Galaxy A16 5G. We love to hear from our users to gain a better understanding of how our devices are performing for you so we have the opportunity to learn. As you mentioned, your device can stream well before lag begins. For optimal performance, consider optimizing your device in Device Care via the Settings app on your phone before streaming. If your device isn't staying connected via Bluetooth, please ensure the software for both devices is up to date. You can clear the Bluetooth data cache on your phone to fully reset Bluetooth. To do this, open Settings, then swipe to and tap Apps. Tap the Sort icon (the down arrow with three vertical bars), then tap Show system apps. Tap OK, and all the system apps will appear in the list. Tap Bluetooth, then Storage, and then tap Clear data. Confirm by tapping OK. To learn more about establishing a good Bluetooth connection, check out the article linked below. If you have any questions or need further assistance, please don’t hesitate to reach out to our Samsung Support Team. We are here to help. Thank you for choosing Samsung. Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US