Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Best smart phone
on September 15, 2025
Posted by: Mynumber1
[This review was collected as part of a promotion.] I've had my Samsung galaxy cell phone for a little over a year, and I am very happy with its performance! Now when I Google something, AI will send suggestions also. Not only that, but it's compatible with my Samsung smart TV! I can find something on YouTube and have the option to watch it on the TV screen! I am loving this modern technology, and will probably stick with Samsung for most electronics!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My experience with Samsung Galaxy A16 and Gala AI
on September 15, 2025
Posted by: Cindynocando
[This review was collected as part of a promotion.] I have been totally satisfied with all of my previous Galaxy phones but my Galaxy A16 with Galaxy AI has been the best experience by far. It has plenty of storage, it's fast, my photos are outstanding and it's very easy to use. The Galaxy AI has been very helpful to me for several things I have used it for. For instance it helped me understand a lot of things pertaining to my grieving over my pets death. Also helped me to locate a Dr in my area and gave me tips to help manage my cholesterol. I couldn't have a better 'partner' in a smart phone than the Galaxy A16 that came equipped with Galaxy AI. I will continue to own Galaxy models in the future but it will be awhile as the A16 has 5 or 6 software updates! That's a lot!! And with the A16 you can purchase all state of the art cases and screen protectors in a variety of choices for ages and gender. To keep your A16 with AI safe and protected against the elements and accidents of everyday use. Enjoy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung phone are by far the best phones I've had
on September 15, 2025
Posted by: BONEAFIDE1
[This review was collected as part of a promotion.] Galaxy AI always answers any question i have without any words or misrepresentation
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone that has all the features I need.
on September 15, 2025
Posted by: Reapergundam
[This review was collected as part of a promotion.] Great phone. Works with no issues. Has been dropped many times and has still worked perfectly. The phone is fast. Has a great camera. Loud speaker for music or speaker phone. Has made me want even more Samsung products. The galaxy ai also has been one of the most useful and helpful features that Samsung has added to their products. Look forward to what the future brings from Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am a huge Galaxy lover.
on September 15, 2025
Posted by: MHEA6905
[This review was collected as part of a promotion.] I use my Galaxy for literally everything. I am a online college student , and I can complete any assignment with ease by my phone. The graphics are amazing, and the Galaxy store has the best fonts, themes and wallpapers for personalization.
Overall the best in my opinion.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its a great phone but easy for hackers to get into
on September 15, 2025
Posted by: Darkangelluv
[This review was collected as part of a promotion.] Its one of my favorites, love the pixel of the movies an games played an camera is awesome on the picture taking
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
This phone isn't great
on September 15, 2025
Posted by: Ridgerunner
[This review was collected as part of a promotion.] This phone isn't as good as the other phones I've had in the past. Its very slow , sometimes I wonder if it's going to respond to a command at all. It works but that's about all you can say about it. I probably wouldn't recommend this model to anyone who is needing much more than calling or texting or limited email.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Hi there Ridegrunnier, Thanks so much for sharing your experience with your Galaxy A16 5G! Your phone is designed to handle everyday tasks smoothly, and a few simple tips can help keep it running at its best. If you ever notice it slowing down, just head to Device Care in Settings to close background apps and free up storage — it’s a handy built-in feature that boosts performance. Sometimes, when too many things are happening at once, your phone might get a bit slow, but don’t worry, the Quick Optimization feature can help! It identifies power-hungry apps, clears out unneeded files, scans for malware, and closes background apps to keep everything running smoothly. Optimizing your device is quick and easy! Just go to Settings, swipe to Device Care, tap Optimize now, and then hit Done. For other helpful tips and tricks, check out the online guide linked below, which explains why your device might slow down and how you can help it perform better. We truly appreciate you reaching out and are glad to have you as part of the Samsung family. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on September 15, 2025
Posted by: Juicy21
[This review was collected as part of a promotion.] I love the phone overall, from the features to the capability that it has. I have sufficient storage space for all my needs.
Value
5
Written by a customer while visiting Samsung US