Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,205
4 Stars
1,154
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
41 out of
59)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
It slowed down can't keep up
on September 15, 2025
Posted by: BLUE42
[This review was collected as part of a promotion.] The phone slows way down and doesn't keep up. Text calls and email. R delayed all the time phone back out of app on own. It really gets annoying
Value
1
Response from Samsung USBy R&R, September 16, 2025
Howdy BLUE42, Thank you for reaching out to share how things are going with your Galaxy A16 5G. Designed to offer the perfect balance between entertainment and productivity, this device is packed with all the essential features you need and can trust. If your device slows down or doesn't perform as expected, the Quick Optimization feature can help boost its performance by finding apps that drain excess battery. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device Care. Tap Optimize now, then tap Done. Check out the online article linked below to learn more about how to keep your device running smoothly. Thank you for sharing your feedback. We appreciate you choosing Samsung. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
This device is great until it starts slowing down
on September 15, 2025
Posted by: MacdaddyC
[This review was collected as part of a promotion.] I never use galaxy Ai but it seems to wantbto work on my phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Summary2026
on September 15, 2025
Posted by: Morning2026
[This review was collected as part of a promotion.] This phone should only be used for making calls. It always needs updates, never enough storage even deleted half of my photos, emails and music. When I play my games, the phone will end the game. I've been on phone calls, and the other people can't hear me. Or the phone will say call dropped.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Greetings Morning2026, Thank you for your feedback on the Galaxy A16 5G. We appreciate you taking the time to share your thoughts with us. The A16 5G is designed to provide smooth everyday use with features like an adaptive processor and optimized One UI experience. If you're experiencing performance delays or unexpected behaviors, consider using the optimize option on your phone before extensive use. To monitor your device's performance, you can use the Device care feature, which shows your battery, storage, and RAM. You can also automatically optimize your phone for better, faster performance. Go to Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. For more tips on keeping your phone running smoothly, check out the online article linked below titled, “Keep your Galaxy phone or tablet from slowing down with Device Care.” We thank you for your review and for being a valued part of the Samsung community. Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone rocks!
on September 15, 2025
Posted by: Txguy01
[This review was collected as part of a promotion.] Absolutely love the galaxy lineup. This one is highly affordable and comes with amazing specs for price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
The Samsung A16: A Budget Phone
on September 15, 2025
Posted by: Meme05
[This review was collected as part of a promotion.] When I was in the market for a new phone, I had one main goal: find something that wouldn't break the bank but could still keep up with my busy life. After looking at dozens of options, the Samsung Galaxy A16 caught my eye, and I'm so glad it did. For its price, this phone is an absolute game-changer.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hi Meme05, Thanks so much for sharing your detailed experience with your Galaxy A16 5G! We're really happy to hear you're enjoying it. The processor is designed to handle the essentials like streaming, browsing, and staying connected smoothly. With its stunning 6.7″ Super AMOLED display and sleek 7.9 mm body, the Galaxy A16 5G truly stands out in style. We appreciate your review and hope you keep exploring all the great features of your Galaxy A16 5G. Enjoy every moment with it! Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
I like the style and features
on September 15, 2025
Posted by: Treasure
[This review was collected as part of a promotion.] I enjoy using my phone for personal use, business, college and fun. The screen is a nice size and clear. The settings are easy to use.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Ahoy Treasure, Thank you so much for sharing your experience with your Galaxy A16 5G! We're thrilled to hear that it helps you stay productive and entertained every day. The 6.7” Super AMOLED display really makes everything come to life, doesn't it? We're grateful you chose Samsung, and you are a part of our community. Thanks again for your kind words! -Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
It's all good
on September 15, 2025
Posted by: Khgggggh
[This review was collected as part of a promotion.] It's all good I'm glad you doing well I hope you have a good day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Product can be very slow
on September 15, 2025
Posted by: Ahhgoogoo
[This review was collected as part of a promotion.] Device can be very slow opening and closing apps (can freeze on rare cases). Lags a lot. Slow for playing games. Sometime has button delays.
Value
2
Response from Samsung USBy R&R, September 17, 2025
Hey there Ahhgoogoo, Thanks so much for your feedback on your Galaxy A16 5G! We truly appreciate you taking the time to share your thoughts. If some apps are unresponsive, don't worry, sometimes a little spring cleaning can solve the issue. You don't need to uninstall anything or reset your device. Try clearing the app's cache or data to remove any unwanted files or bugs. Your phone or tablet’s Device Care features are also useful for limiting background apps and extending battery life. If your device feels sluggish, regular maintenance, app updates, and cache clearing can help it run more smoothly. Check out the helpful online article linked below for step-by-step instructions on clearing cache, removing outdated data, and optimizing your device. The A16 5G provides reliable performance along with useful features for everyday use. Thanks again for choosing Samsung! Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
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-Ty
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Written by a customer while visiting Samsung US